Troubleshooting; Troubleshooting Checklist - Stratasys Dimension Elite User Manual

6

Troubleshooting

Troubleshooting Checklist

Problem or error message
No power
System fails to reach operating
temperatures
Material not extruding
Purge material accumulating on part.
No text displayed on Display Panel
Cannot communicate with system through
network
Error Code displayed on Display Panel
Display Panel displays
Build Error
Display Panel displays
Can't Find Home – Check Modeling
Base
Solution
1. Verify power cord is securely plugged in.
2. Verify that the circuit breaker (at rear of system) and the power
switch (on right panel of system) are both in the ON position.
3. Verify AC power is present at wall outlet.
Verify the system is not connected to an extension cord or power strip.
Filament may be jammed in extrusion head (see
page 47).
1. Make sure that the flicker and brush are set to the proper height.
See "Tip Wipe Assembly (Brush/Flicker Assembly)" on
2. Check condition of Flicker and Brush. Replace if worn. See
Wipe Assembly (Brush/Flicker Assembly)" on
3. Replace the tip shroud. See
Cycle power, see "Cycling power" on
1. Make sure network cables are connected - at the printer, at the
PC, and where cables connect to network boxes.
2. Re-configure settings, see
3. If using a Static network address, verify that the IP address entered
in CatalystEX has the same value as the address entered for the
printer.
4. Your system configuration may have changed. Contact your Net-
work Administator.
Call your local reseller for customer service. For more information, refer
to "Customer Support" on
Partial or bad part file sent to system. Check STL file validity in CAD
software; reprocess STL in CatalystEX and redownload to system.
1. Verify a modeling base is inserted.
2. Modeling base may be used or defective – replace.
45
"Loss of Extrusion" on
page 39.
"Tip Shroud Replacement" on
page 47.
"Networking the printer" on page 12
page 53.
page 39.
"Tip
page 41.