Label And Envelope Misfeeds - Xerox Phaser 6020 User Manual

Troubleshooting

Label and Envelope Misfeeds

Probable Causes
The label sheet is facing the wrong way in the
tray.
Envelopes are loaded incorrectly.
No. 10, DL, and Monarch envelopes are
wrinkling.
Paper Jam Message Stays On
Probable Causes
Some paper remains jammed in the printer.
One of the printer doors is open.
The rear door interlock switch is not reset.
® ®
100 Xerox Phaser 6020 Printer
User Guide
Solutions
• Load label sheets according to the instructions from the
manufacturer. Load labels face up in either tray.
• Load No. 10, DL, and Monarch envelopes in the trays with the
print side up, flaps closed, flap-side down, and the short edge
leading into the printer.
• Load C5 envelopes with the print side up, flaps open and facing
away from the printer.
To prevent wrinkling on No. 10, DL, C5, or Monarch envelopes, load
them print side up, flaps open and facing away from the printer.
Note: When you load envelopes long-edge feed, ensure that you
specify landscape orientation in the print driver.
Solutions
Recheck the media path and ensure that you have removed all of
the jammed paper.
Check for, and remove, torn pieces of paper in the paper path.
Check the doors on the printer and close any door that is open.
To reset the interlock switch and clear the paper jam message, open
and close the back door.