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Troubleshooting

   Also See for Xerox Phaser 6020

   Related Manuals for Xerox Phaser 6020

   Summary of Contents for Xerox Phaser 6020

  • Page 1: User Guide

    Xerox Phaser 6020 ® ® Color Printer Imprimante couleur User Guide Guide d'utilisation Svenska Italiano Guida per l’utente Användarhandbok Čeština Uživatelská příručka Dansk Deutsch Benutzerhandbuch Betjeningsvejledning Polski Przewodnik użytkownika Suomi Español Käyttöopas Magyar Felhasználói útmutató Guía del usuario Português Norsk Brukerhåndbok...

  • Page 2

    © 2015 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.

  • Page 3: Table Of Contents

    Selecting a Connection Method ......................... 30 Connecting to a Computer Using USB ......................31 Connecting to a Wireless Network ........................31 Connecting to Wi-Fi Direct ........................... 33 Installing the Software ..............................34 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 4: Table Of Contents

    Macintosh Printing Options ..........................65 Printing from Mobile Devices ............................66 Printing with Wi-Fi Direct ............................66 Printing with AirPrint ............................... 66 ® Printing with Xerox PrintBack ........................... 67 Using Custom Paper Sizes ............................. 68 Defining Custom Paper Sizes ..........................68 ®...

  • Page 5: Table Of Contents

    Minimizing Paper Jams ............................93 Locating Paper Jams ............................... 95 Clearing Paper Jams ..............................96 Troubleshooting Paper Jams ..........................99 Print-Quality Problems ..............................101 Controlling Print Quality ............................101 Solving Print-Quality Problems .......................... 102 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 6: Table Of Contents

    North America .................................. 127 European Union ................................128 Domestic/Household Environment ......................... 128 Professional/Business Environment ........................ 128 Collection and Disposal of Equipment and Batteries ................129 Battery Symbol Note ............................. 129 Battery Removal ..............................129 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 7: Printer

    Contents Other Countries................................130 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 9: Safety

    • Environmental, Health, and Safety Contact Information .................. 17 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. ®...

  • Page 10: Notices And Safety

    ® The safety and environment testing and performance of this product have been verified using Xerox materials only. Note: Unauthorized alterations, which can include the addition of new functions or connection of external devices, can affect the product certification.

  • Page 11: Electrical Safety

    The printer causes a circuit breaker, fuse, or other safety device to activate. If any of these conditions occur, do the following: Turn off the printer immediately. Disconnect the power cord from the electrical outlet. Call an authorized service representative. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 12: Power Cord

    Emergency Turn Off If any of the following conditions occur, turn off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: • The equipment emits unusual odors or makes unusual noises.

  • Page 13: Operational Safety

    Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

  • Page 14: Printer Location

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 15: Maintenance Safety

    • Clean with a dry lint-free cloth only. ® • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. WARNING: Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on electromechanical equipment.

  • Page 16: Printer Symbols

    Do not touch the part or area of the printer. Warning: Wait for the printer to cool for the specified time before touching the fuser. This item can be recycled. For details, see Recycling and Disposal on page 125. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 17: Environmental, Health, And Safety Contact Information

    Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) Europe: +44 1707 353 434 For product safety information in the United States and Canada, go to www.xerox.com/environment.

  • Page 19: Features

    Features This chapter includes: • Parts of the Printer................................20 • Information Pages ................................22 • Power Saver Mode ................................23 • Administrative Features ..............................24 • More Information ................................25 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 20: Parts Of The Printer

    Rear View ....................................20 • Control Panel..................................21 Front View Control Panel Dust Cover Paper Tray Power Switch Side Door Rear View Rear Door Release Button Rear Door Power Connector USB Port ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 21: Control Panel

    If the Ready/Data and the Power Saver lights are both flashing, the printer is canceling a print job. Cyan Toner Light This light indicates that the Cyan toner is low. ® Flashing indicates that the toner is empty or non-Xerox toner is installed. Magenta Toner This light indicates that the Magenta toner is low. Light ®...

  • Page 22: Information, Information Pages

    To print information pages: Note: The following procedure is for Windows 7. Click Start > All Programs > Xerox Office Printing > Phaser 6020 > Printer Settings Utility. Click the Printer Settings Report tab. Click Information Pages. Select the page that you want to print.

  • Page 23: Power Saver Mode

    Exiting Power Saver Mode The printer exits Power Saver mode automatically when it receives data from a connected device. To exit Power Saver mode manually, on the control panel, press the Power Saver button. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 24: Administrative Features

    If you do not know the IP address of your printer, see Finding the IP Address of Your Printer page 24. Click the Jobs, Address Book, Properties, or Support tab. Type the administrator user name. Type your password, then click Login. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 25: More Information

    Location Installation Guide Packaged with the printer. Quick Use Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/6020docs Technical support information for your printer; www.xerox.com/office/6020support including online technical support, Online Support Assistant, and driver downloads. Information Pages Print from the control panel, or from CentreWare Internet Services, click Status >...

  • Page 27: Installation And Setup

    Configuring Security Settings Using CentreWare Internet Services .............. 42 • Configuring AirPrint ................................47 • Installing the Printer as a Web Services Device ...................... 48 See also: Installation Guide packaged with your printer. Online Support Assistant at www.xerox.com/office/6020support ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 28: Installation And Setup Overview

    You can connect to your printer directly from your computer using a USB cable or a wireless network connection. If the Software and Documentation disc is not available, you can download the latest drivers Note: from www.xerox.com/office/6020drivers. See also: Selecting a Location for the Printer on page 29...

  • Page 29: Selecting A Location For The Printer

    111. After positioning the printer, you are ready to connect it to the power source and computer or network. See also: Total Space Requirements on page 111 Clearance Requirements on page 111 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 30: Connecting The Printer

    A USB connection does not provide access to CentreWare Internet Services. • Wi-Fi Direct: You can connect to the printer with a Wi-Fi mobile device using Wi-Fi Direct. Xerox recommends that only one user at a time accesses the printer using Wi-Fi Direct.

  • Page 31: Connecting To A Computer Using Usb

    At the License Agreement, select I Agree, then click Next. On the Select a Connection Method screen, click Wireless. If a wireless connection is established, the Xerox Printer Found screen appears. To connect to the wireless network, click Next, or click Connect to a different wireless network.

  • Page 32

    12. Select Install printer driver, then click Next. 13. In the Software and Documentation window, clear the check box for any undesired options. 14. Click Next. 15. To complete the installation, click Finish. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 33: Connecting To Wi-fi Direct

    Select your mobile device to connect. On your mobile device, accept the invitation to connect. Connecting with Wi-Fi Direct from Your Mobile Device To connect with Wi-Fi Direct, follow the directions provided with your mobile device. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 34: Installing The Software

    Finding the IP Address of Your Printer on page 24. If the Software and Documentation disc is not available, download the latest drivers from www.xerox.com/office/6020drivers. Operating System Requirements • Windows XP SP1 and later, or Windows Server 2003 and later •...

  • Page 35: Installing The Print Drivers For A Windows Network Printer

    To install the printer support software, select Software, then click Next. In the Software and Documentation window, clear the check box for any undesired options. Click Next. To complete the installation, click Finish. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 36: Installing The Drivers And Utilities For Macintosh Os X Version 10.5 And Later

    Note: If the Software and Documentation disc is not available, you can download the latest drivers from www.xerox.com/office/6020drivers. Double-click Phaser 6020 Installer. At the Introduction installer window, click Continue. At the License Agreement, select I Agree, then click Next. Select the destination disk, then click Continue.

  • Page 37: Adding The Printer

    In the Name field, enter a name for the printer. From the Print Using drop-down list, choose Select a driver to use. Select the print driver for your printer model from the list. 10. Click Add. See also: Online Support Assistant at: www.xerox.com/office/6020support ® ® Xerox Phaser 6020 Printer...

  • Page 38: Configuring Network Settings

    You can view the IP address of your printer on the Configuration Page. • To enable continued use of the printer even if the IP Address assigned by the DHCP server changes, you can use the installer or CentreWare Internet Services. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 39: Changing The Ip Address Using Centreware Internet Services

    11. In the printer list, select your printer. 12. In the Software and Documentation window, clear the check box for any undesired options. 13. Click Next. 14. To complete the installation, click Finish. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 40: Configuring General Settings Using Centreware Internet Services

    In CentreWare Internet Services, click Properties. To expand the menu, in the Properties pane, for the General folder, click the plus symbol (+). Click Printer Defaults. In the fields, type descriptive information as needed. Click Save Changes. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 41: Resetting The Printer

    To reset the network memory and restart the printer, for Reset network memory and restart the printer, click Start Printer. To restart the printer without resetting any of the default settings, for Restart the printer, click Start Printer. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 42: Configuring Security Settings Using Centreware Internet Services

    To enter the default user name and password, leave the fields blank, then click OK. For Access denial by the authentication failure of the Administrator, enter the number of login attempts allowed before the user is locked out. Click Save Changes. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 43: Configuring The Host Access List

    255. For example, 192.168.200.10. In the Address Mask field, enter the network mask for the host as X.X. X.X, where X is a number from 0 through 255. For example, 255.255.255.255. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 44

    Accept: You can use this setting to allow the specified IP address or range of addresses access to the printer. − Reject: You can use this setting to deny the specified IP address or range of addresses access to the printer. Click Save Changes. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 45: Managing Certificates

    Note: This printer does not support Certificate Authority (CA) certificates. To ensure that the printer can communicate with other devices over a secure trusted connection, both devices must have specific certificates installed. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 46: Deleting A Digital Certificate

    At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return. Click Properties. In the navigation panel, click Security > SSL/TLS Server Communication, then click Delete All Certificates. To confirm, click Delete. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 47: Configuring Airprint

    45.325026, -122.766831 for a location. Click Save Changes. At the prompt, click Restart, or click Back to cancel. If you click Restart, the printer takes several minutes to restart and apply the new settings. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 48: Installing The Printer As A Web Services Device

    For the Device type field, select Web Services Device. Enter the printer IP address in the Hostname or IP address field, then click Next. Complete the steps in the wizard, then click Finish. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 49: Paper And Media

    Paper and Media This chapter includes: • Supported Paper ................................... 50 • Loading Paper ..................................53 • Printing on Special Paper ..............................56 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 50: Supported Paper

    For best results, use Xerox paper and media recommended for your printer. Ordering Paper To order paper or other media, contact your local reseller or visit www.xerox.com/office/6020supplies. General Paper Loading Guidelines •...

  • Page 51: Paper That Can Damage Your Printer

    The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 52: Supported Paper Types And Weights

    4.1 x 9.5 in.) Supported Custom Paper Sizes You can use custom-sized paper within the following dimensions in your printer: • Width: 76.2–215.9 mm (3–8.5 in.) • Length: 127–355.6 mm (5–14 in.) ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 53: Loading Paper

    To avoid paper jams, do not remove the dust cover while printing is in progress. • Use only laser print media. Open the front door. Pull the slide bar forward until it stops. Pull the length guide forward until it stops. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 54

    This procedure separates any sheets that are stuck together and reduces the possibility of jams. Load the paper into the tray with the top edge going into the printer and the print side up. Adjust the width guides until they touch the edges of the paper. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 55

    10. If the paper that you loaded is not plain, set the correct paper type and size in your print driver. For details, see Using Custom Paper Sizes on page 68. Note: If you are printing on custom size paper, define the custom size in the printer properties before printing. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 56: Printing On Special Paper

    Envelopes ....................................56 • Printing Labels ..................................59 • Printing on Glossy Cardstock ............................59 To order paper or other media, contact your local reseller or visit www.xerox.com/office/6020supplies. Envelopes You can print envelopes using the main tray. Guidelines for Printing Envelopes •...

  • Page 57: Loading Envelopes

    Place envelopes in the main tray using one of the following methods: − Insert No. 10, DL, or Monarch envelopes with the print side up, flaps closed and facing down, and the flap side to the right. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 58

    • When you load envelopes long-edge feed, ensure that you specify landscape orientation in the print driver. Adjust the paper guides so they rest lightly against the edges of the envelopes. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 59: Printing Labels

    83. • Adjust the bias transfer roller. For details, see Adjusting the Bias Transfer Roller on page 84. • Adjust the fuser. For details, see Adjusting the Fuser on page 84. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 61: Printing

    Printing Overview ................................. 62 • Selecting Printing Options ..............................63 • Printing from Mobile Devices ............................66 • Using Custom Paper Sizes ..............................68 • Printing on Both Sides of the Paper ..........................71 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 62: Printing Overview

    To access the print driver settings for Windows, select Properties or Preferences. ® Features. − For Macintosh, select Xerox Note: Depending on your application, the title of the button varies. Modify the print driver settings as needed, then click OK.

  • Page 63: Selecting Printing Options

    In the Printing Preferences window, click a tab, select the options, then click OK to save. Note: For more information about Windows print driver options, click the Help button (?) in the Printing Preferences window. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 64: Selecting Printing Options For An Individual Job In Windows

    To save the set of options in the Saved Settings list, type a name for the set of printing options, then click OK. To print using these options, select the name from the list. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 65: Macintosh Printing Options

    With the document open in your application, click File > Print. Select your printer. ® Select Xerox Features from the Copies & Pages menu. Select the desired printing options from the drop-down lists. Click Print to send the job to the printer.

  • Page 66: Printing From Mobile Devices

    Printing with Wi-Fi Direct ..............................66 • Printing with AirPrint ................................66 ® • Printing with Xerox PrintBack ............................67 Depending on the type of device, you can print from your mobile device using Wi-Fi Direct, AirPrint, or ® Xerox PrintBack.

  • Page 67

    Printing ® Printing with Xerox PrintBack ® This printer supports printing from Android or iOS mobile devices using Xerox PrintBack. PrintBack consists of three components. ® Xerox PrintBack app: Installed on your mobile device, the app sends print jobs to your selected •...

  • Page 68: Using Custom Paper Sizes

    Defining Custom Paper Sizes ............................68 • Printing on Custom Paper Sizes ............................. 69 ® ® The Xerox Phaser 6020 Printer prints on custom paper sizes that are within the minimum and maximum size range supported by the printer. Defining Custom Paper Sizes To print custom paper sizes, define the custom width and length of the paper in the print driver software.

  • Page 69: Printing On Custom Paper Sizes

    If you are printing on custom size paper, define the custom size in the printer properties before printing. From the Paper Type drop-down list, select the paper type. Select any other desired options, then click OK. In the Print dialog box, click OK to start printing. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 70

    Load the custom-size paper. For details, see Loading Paper on page 53. In the application, click Page Setup. From the Paper Size drop-down list, select the custom paper size. Click OK. In the application, click Print. Click OK. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 71: Printing On Both Sides Of The Paper

    • Loading Paper for Manual 2-Sided Printing ......................72 ® ® The Xerox Phaser 6020 Printer supports manual 2-sided printing. You can set printing preferences to print your jobs on both sides of the paper. Use 2-Sided Printing to specify the page orientation for the printed output.

  • Page 72: Loading Paper For Manual 2-sided Printing

    Remove the printed pages from the output tray and reload them into the main tray without rotating or flipping the pages. The unprinted sides of the pages are facing up. Press OK. The odd pages are printed, page 1, page 3, then page 5. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 73: Maintenance

    Cleaning the Printer ................................74 • Ordering Supplies ................................. 80 • Toner Cartridges ................................... 81 • Adjustments and Maintenance Procedures ......................83 • Checking Page Counts ............................... 85 • Moving the Printer ................................86 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 74: Cleaning The Printer

    Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate. • Ensure any parts removed during cleaning are replaced before you plug in the printer. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 75: Cleaning The Exterior

    20 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. Cleaning the LED Lenses Turn off the printer. Open the side door. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 76

    Pinch the release tab on the toner cartridge as shown. Pull out the toner cartridge. To avoid spilling toner, pull out the toner cartridge slowly. Remove the remaining toner cartridges in the same manner. Pull out the cleaning rod. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 77

    10. Return the cleaning rod to its original location. 11. Align the black toner cartridge with the rear toner slot. Press firmly near the center of the cartridge until it clicks into place. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 78

    Maintenance 12. Replace the remaining three toner cartridges in the same manner. 13. Close the side door. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 79: Cleaning The Toner Density Sensor

    Turn off the printer. Push down on the rear door release and pull open the door. Use a dry cotton swab to clean the color toner density sensor. Close the rear door. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 80: Ordering Supplies

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 81: Toner Cartridges

    Use a damp cloth to wipe off spilled toner. Never use a vacuum cleaner to remove spills. Electric sparks inside the vacuum cleaner can cause a fire or explosion. If you spill a large volume of toner, contact your local Xerox representative. WARNING: Never throw a toner cartridge into an open flame.

  • Page 82: Refreshing The Toner

    Clean Developer feature to refresh the toner after replacing a toner cartridge or if dark streaks are appearing in your prints. To clean the developer: Launch the Printer Setting Utility and select the Diagnosis tab. Click Clean Developer. Click Start. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 83: Adjustments And Maintenance Procedures

    To adjust the paper type: Launch the Printer Setting Utility, then select the Printer Maintenance tab. Click Adjust Paper Type. For Plain Paper or Labels, change the paper type. Click Apply New Settings. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 84: Adjusting The Bias Transfer Roller

    Launch the Printer Setting Utility and select the Printer Maintenance tab. Click Adjust Altitude. Select the altitude range to match that of the location where the printer is installed. Click Apply New Settings. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 85: Checking Page Counts

    To print the Configuration Page: Launch the Printer Setting Utility. Click the Printer Settings Report tab. Click Information Pages. Click Configuration Page. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 86: Moving The Printer

    Remove any paper or other media from the output tray. Remove the paper from the paper tray. Keep the paper wrapped and away from humidity and dirt. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 87

    Maintenance Lift the dust cover and push it into the printer. Push in the length guides and slide bar until they stop. Close the front door. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 88

    CAUTIONS: • Failure to repackage the printer properly for shipment can result in damage not ® covered by the Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee. ® The Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving.

  • Page 89: Troubleshooting

    Troubleshooting This chapter includes: • General Troubleshooting ..............................90 • Paper Jams ....................................93 • Print-Quality Problems ..............................101 • Getting Help ..................................107 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 90: General Troubleshooting

    Turn off the printer, then turn it on again. Print the Error History from the Information Pages of the Printer Setting Utility. If the error persists, contact your Xerox representative. The printer is connected to an uninterruptible Turn off the printer, then connect the power cord to a suitable power supply.

  • Page 91: Printer Does Not Print

    Turn off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then turn on the printer. If the error persists, contact your Xerox representative. The printer is busy. • If the Ready Indicator is flashing, it is normal. A previous print job could be the problem.

  • Page 92: Printing Takes Too Long

    Turn off the printer and remove the obstruction or debris. If you printer. cannot remove it, contact your Xerox representative. Condensation has Formed Inside the Printer Moisture can condense inside a printer where the humidity is above 85% or when a cold printer is located in a warm room.

  • Page 93: Paper Jams

    Troubleshooting Paper Jams ............................99 Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path.

  • Page 94

    Loading more than one type, size, or weight of paper in a tray at the same time. • Overfilling the trays. • Allowing the output tray to overfill. For a detailed list of supported paper, go to www.xerox.com/paper. ® ® Xerox Phaser...

  • Page 95: Locating Paper Jams

    Switch off the printer immediately and wait 20 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative. CAUTION: Do not attempt to clear any paper jams using tools or instruments.

  • Page 96: Clearing Paper Jams

    Clearing Paper Jams from the Front of the Printer Remove the dust cover. Remove any paper jammed at the front of the printer. Place the bypass tray on the main tray, then align the tabs with the marks. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 97

    Clearing Paper Jams From the Back of the Printer Push down on the rear door release and pull open the door. Lift the levers as shown. Remove any jammed paper from the back of the printer. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 98

    Close the rear door. Follow the instructions in the Printer Status window of PrintingScout. Press OK. To resolve the error displayed on the control panel you must clear all paper from the paper path. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 99: Troubleshooting Paper Jams

    Remove the paper from the tray, and replace it with new dry paper. Too much static electricity is present. • Try a new ream of paper. • Do not fan transparencies before loading in tray. Use only Xerox approved paper. For details, see Supported Paper Using unsupported paper. page 50.

  • Page 100: Label And Envelope Misfeeds

    Check the doors on the printer and close any door that is open. The rear door interlock switch is not reset. To reset the interlock switch and clear the paper jam message, open and close the back door. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 101: Print-quality Problems

    The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 102: Solving Print-quality Problems

    You can also print a Demo Page to more precisely determine the print-quality problem. For details, see Information Pages on page 22. If the print quality does not improve after carrying out the appropriate action, contact your Xerox representative. Notes: •...

  • Page 103

    Adjusting the Fuser on page 84. The paper is damp. Replace the paper. ® The high-voltage supply is For assistance, go to the Xerox Support defective. website at www.xerox.com/office/6020support. Only one color is faded Toner cartridge is empty or Check the condition of the toner damaged.

  • Page 104

    For details, see Supported Paper on page 50. ® The printer is worn or damaged. For assistance, go to the Xerox Support website at www.xerox.com/office/6020support. The toner cartridges are not Replace the toner cartridges with ®...

  • Page 105

    Turn on the printer and leave it on for at causes partial blanks or creased least one hour remove the condensation. ® paper. For assistance, go to the Xerox Support website at www.xerox.com/office/6020support. Vertical blanks The lenses are being blocked.

  • Page 106

    Paper curls or frequent jams in The bias transfer roller needs to Refresh the bias transfer roller. For the rear cover be refreshed. details, see Refreshing the Bias Transfer Roller on page 84. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 107: Getting Help

    • To clear the message and cancel the active print job, press the Stop button. • Make sure that you have the correct print driver installed on your computer. For details, see Installing the Software on page 34. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 108: Printingscout Alerts

    The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation issues, and more. To access the Online Support Assistant, go to www.xerox.com/office/6020support. ® ®...

  • Page 109

    This appendix includes: • Standard Features ................................110 • Physical Specifications ..............................111 • Environmental Specifications ............................112 • Electrical Specifications ..............................113 • Performance Specifications ............................114 • Controller Specifications ..............................115 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 110: Standard Features

    • Buttons for controlling certain printer functions • No display screen or menu access from the control panel. Connectivity • Universal Serial Bus (USB 2.0) • Wireless network connectivity Remote access CentreWare Internet Services ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 111: Physical Specifications

    304 mm (11.9 in.) Height 234 mm (9.2 in.) Weight 10.5 kg (23.1 lb.) Total Space Requirements Width 801 mm (31.5 in.) Depth 925 mm (36.4 in.) Height 394 mm (15.5 in.) Clearance Requirements ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 112: Environmental Specifications

    Note: Under extreme environmental conditions, such as 10°C and 85% relative humidity, defects can occur due to condensation. Elevation For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 113: Electrical Specifications

    ® ENERGY STAR settings are preset on Xerox equipment at the factory to switch to Power Saver modes after 2 minutes from the last copy or print.

  • Page 114: Performance Specifications

    Performance Specifications Printer warm up time: • Power on: 28 seconds or less. • Recovery from sleep mode: 28 seconds or less. Note: Warm up time assumes an ambient temperature of 22°C (71.6°F). ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 115: Controller Specifications

    Specifications Controller Specifications Processor 525 MHz ARM11MP Memory 128 MB RAM Interfaces • Universal Serial Bus (USB 2.0) • Wireless network connectivity ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 117: Regulatory Information

    Regulatory Information This appendix includes: • Basic Regulations ................................118 • Material Safety Data Sheets ............................123 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 118: Basic Regulations

    • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

  • Page 119: European Union

    This printer, if used properly in accordance with the instructions, is not dangerous for the consumer or for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. European Union Lot 4 Imaging Equipment Agreement Environmental Information...

  • Page 120

    Regulatory Information Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.

  • Page 121: Germany

    This product is certified to Environmental Choice standard for office machines, meeting all requirements for reduced environmental impact. As part of achieving certification, Xerox Corporation has proven this product meets the Environmental Choice criteria for energy efficiency. Certified copier, printer, multifunctional device, and fax products must also meet criteria such as reduced chemical emissions and demonstrate compatibility with recycled supplies.

  • Page 122: Regulatory Information For 2.4 Ghz Wireless Network Adapter

    (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment. ®...

  • Page 123: Material Safety Data Sheets

    Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 125

    Recycling and Disposal This appendix includes: • All Countries ..................................126 • North America ..................................127 • European Union .................................. 128 • Other Countries ................................... 130 ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 126: All Countries

    Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.

  • Page 127: North America

    North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.

  • Page 128

    In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. ®...

  • Page 129: Collection And Disposal Of Equipment And Batteries

    This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a manufacturer-approved service facility. ® ® Xerox Phaser 6020 Printer User Guide...

  • Page 130: Other Countries

    Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. ® ® Xerox Phaser 6020 Printer User Guide...

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