Printingscout Alerts; Online Support Assistant - Xerox Phaser 6020 User Manual

Troubleshooting
Toner Error Indicators
Note: Bold symbols indicate a steady light, and symbols with radiating beams indicate a flashing
light.
Light Combination

PrintingScout Alerts

PrintingScout is a utility installed with your Xerox
when you send a print job. If the printer is unable to print, a PrintingScout alert appears on your
computer screen to let you know that the printer needs attention. In the PrintingScout dialog box, click
the alert to view instructions explaining how to fix the problem.
Note: PrintingScout is a Windows-only application.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to
solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation issues, and more.
To access the Online Support Assistant, go to www.xerox.com/office/6020support.
® ®
108 Xerox Phaser 6020 Printer
User Guide
Error and Solution
The toner cartridge is low. You can continue printing. See
or
Supplies.
The toner cartridge is empty. Replace the empty toner cartridge.
See Toner Cartridges
or
The toner cartridge is not installed or is not installed correctly.
Install a toner cartridge, or reseat the toner cartridge. See
or
Cartridges
The printer is in the Non-Genuine Toner mode.
on page 80
on page 81.
on page 81.
®
print driver. It automatically checks the printer status
Ordering
Toner