Appendix A: Faqs - Accusys A12T3-Share User Manual

Appendix A: FAQs

1. Q: Host and RAID system are connected and up, but I cannot find any controller in
RAIDGuardX > Add Controller console.
A:
a. Make sure the Thunderbolt 3 is valid
b. Make sure the PCIe host is connecting to SAN port of Z2M or C2M
c. Check all hardware connections between host and RAID (Link LED is up)
d. Have a host reboot to restart RAIDGuardX server.
e. Re-install the installer (driver and GUI) again.
2. Q: After creating an array in RAIDGuardX, the volume doesn't appear on the host?
A: Check in Option of RAIDGuardX, if the [LUN Map] and [LUN Connect] is set.
3. Q: Why doesn't the performance reach the expected levels while testing the A12T3-
Share? Why isn't the performance steady enough?
A: If the performance is unsteady or not achieving the expected level, following reasons
could be the cause.
a. some of hard drives does not work well.
b. too many fragmented data.
To replace problematic drives and try to run defragment function of file system to rearrange
fragmented data.
4. Q: Insert a drive, RAID system start warning with 3 short beeps, the drive's status is
locked on RAIDGuardX, why?
A: The drive could be initialized in other Accusys product and it contains a portion of a RAID
configuration and data. If the data isn't important you can unlock the drive in
GUI>Options>Unlock.
5. Q: How can I make sure my MacOS has probably installed driver and recognized
volume?
A: Click on About This Mac and click on the More Info... button, then Click on the System
Report... button. Normally, MacOS will recognize RAID system as Fibre device, under the
Hardware category, click on Fibre Channel to bring up information. If there is a volume
created, a SCSI logical unit will be listed under Fibre Channel Domain.
User Guide
Appendices
Page 6-2