Appendix A: Faqs - Accusys TShare A16T3-Share User Manual

Appendix A: FAQs

1. Q: Host and RAID system are connected and up, but I cannot find any
controller in RAIDGuardX > Add Controller console.
A:
a. Make sure the Thunderbolt 3 is valid
b. Make sure the PCIe host is connecting to SAN port of Z2M or C2M
c. Check all hardware connections between host and RAID (Link LED is up)
d. Have a host reboot to restart RAIDGuardX server.
e. Re-install the installer (driver and GUI) again.
2. Q: After creating an array in RAIDGuardX, the volume doesn't appear on the
host?
A: Check in Option of RAIDGuardX, if the [LUN Map] and [LUN Connect] is set.
3. Q: Why doesn't the performance reach the expected levels while testing the
A16T3-Share? Why isn't the performance steady enough?
A: If the performance is unsteady or not achieving the expected level, following
reasons could be the cause.
a. some of hard drives does not work well.
b. too many fragmented data.
To replace problematic drives and try to run defragment function of file system to
rearrange fragmented data.
4. Q: Insert a drive, RAID system start warning with 3 short beeps, the drive's
status is locked on RAIDGuardX, why?
A: The drive could be initialized in other Accusys product and it contains a portion
of a RAID configuration and data. If the data isn't important you can unlock the
drive in GUI>Options>Unlock.
5. Q: How can I make sure my MacOS has probably installed driver and
recognized volume?
A: Click on About This Mac and click on the More Info... button, then Click on the
System Report... button. Normally, MacOS will recognize RAID system as Fibre
device, under the Hardware category, click on Fibre Channel to bring up
information. If there is a volume created, a SCSI logical unit will be listed under
Fibre Channel Domain.