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No access to
scrambled services
The remote control
does not work
The USB storage
device is not working
properly.
The receiver
switches to Standby
automatically.
PVR record
PVR playback
Expired subscription.
Smart card awaiting
new authorisation. No
subscription for the
selected channel.
The card is wrongly
inserted
Another smart card is used.
The batteries of the remote
control are not inserted,
wrongly inserted or
exhausted.
Fluorescent lamps are
disturbing the remote IR
signal.
The distance or angle
between the remote
control and the receiver is
too far or too wide.
Formatted incorrectly.
An HDD with too much
folders or partitions is
connected.
USB 1.1 device connected.
The Auto Standby function
is activated and reached
the adjusted time (default
3h).
Playback of recordings
made on (another) receiver
is not possible.
MR PIN code is not
accepted.
Check your current subscription status
in Conditional Access -- Irdeto CA System
-- Product List Status together with your
service provider.
If the receiver was powered off/
disconnected from the signal for a longer
time it can take ~1-2h until a valid card is
activated again.
Switch to another channel.
Insert the smart card with the golden chip
down and forwards into the reader slot.
Insert the correct smart card type or check
with the operator if the smart card married
function is switch on.
Check whether the batteries are inserted
correctly or exhausted, if so replace the
batteries in the remote control.
Switch OFF the suspected lamp.
Try a smaller distance or angle between the
remote control and the receiver.
Format the USB device by the receiver
in the menu Channel Manager -- HDD
Manager.
HDDs from above 500 Gb or HDDs with
more partitions might need longer time to
be detected.
The receiver might not work properly with
such an USB device or can't guarantee
functionality with all available USB devices.
In the menu Timer --Time Adjust you can
adjust the Auto Standby time or disable it.
Based on license reasons and rights,
playback is possible only on the receiver on
which the recording was made.
The operator can change the playback PIN
code on smart cards. (Maturity Rate PIN).
Please, contact your operator.
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