Dysfunction
the heat pump makes
trip the circuit breaker
5.3 FAQ
Is it possible to
In order to
improve
improve the
temperature
efficiency of
performance?
your heat
pump it is
recommende
d that you:
Check that
filtration
time is
sufficient
Setting the set‐point to maximum will not heat the water any faster
Why is my heat
on start‐up the device remains on "pause" for 3 minutes before actually starting up: check
pump not
that this period has passed
heating?
once the pool has reached the set‐point temperature, the heat pump switches off: check
that the water temperature is lower than the requested temperature (see §3.2)
if the water flow‐rate is zero or inadequate, the heat pump will stop: check that water is
flowing correctly through the heat pump, and check the hydraulic connections
when the outdoor air temperature drops below ‐12 °C, the heat pump will stop: check the
outdoor temperature
the heat pump may have detected a malfunction: check if an error code is displayed on the
screen, if so refer to §5.1
If the problem persists after you have checked all of the above points: contact your installer
Where should
The water treatment system (chlorinator, salt chlorinator, etc.) must be installed preferably
my water
downstream from the heat pump (see installation §2.4), and must be compatible with the
treatment
latter (check with the manufacturer)
system be
positioned with
respect to the
heating system?
The heat pump is
Your heat pump will give off water in the form of condensation. This water is the humidity
giving off water:
contained in the air, which condenses on contact with certain cold components inside the
is this normal?
heat pump.
Warning: your device can produce several litres of water per day.
6. Product registration
Register your product using our website:
- you will be among the first to be informed of new Zodiac products and special offers,
- You can help us to constantly improve our product quality.
H03620‐00.B5.EN – 2011/11
Causes
The circuit breaker rating is too low or
inappropriate
The cable cross‐section is too small
The supply voltage is too low
protect the pool with a cover (floating cover, roller cover, etc.), to avoid heat
loss
choose periods when the outside temperature is warm (on average > 10° C)
in order to facilitate the temperature increase (this may take several days.
The actual time will vary according to weather conditions and the power of
the heat pump)
the higher the ambient air temperature, the more efficient the heat pump
will be
keep the evaporator clean
during the heating phase, water flow must be continuous (24/24)
to maintain the temperature throughout the season, allow for "automatic"
flow of at least 12 hours/day (the longer automatic flow is used, the more
time the heat pump will have to function and to heat the water)
Australia – New Zealand
South Africa
Europe and rest of the world
Verification / solution
Check the circuit breaker (see § 2.5.3).
Check the cable cross‐section (see § 2.5.3)
Call your electricity provider
www.zodiac.com.au
www.zodiac.co.za
www.zodiac‐poolcare.com
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