FAQ
Is it possible to improve the temperature performance?
A heat pump is designed to extract heat from the surrounding air and transfer it to
the pool water. The higher the air temperature, the more heat the heat pump will be
able to transfer to the pool water.
Setting the setpoint to maximum will not heat the water any faster.
In order to improve the efficiency of your heat pump it is recommended that you:
- protect the pool with a cover (floating cover, roller cover ...), so as to avoid heat
loss,
choose periods when the outside temperature is mild (> on average 10° C) in
-
order to facilitate the temperature increase (this may take several days. The
actual time will vary according to weather conditions and the power of the heat
pump),
- the higher the surrounding air temperature, the more efficient the heat pump will
be.
Check that the filtration time is sufficient:
‐ during the heating phase, water circulation must be continuous (24h/24),
‐ maintain the temperature throughout the season, allow for an "automatic"
circulation of at least 12 hrs/day (the longer this time is, the more time the heat
pump will have to function and to heat the water).
Why is my heat pump not heating?
Several reasons could explain this situation:
1. At start‐up the appliance remains on "pause" for 30 seconds before actually
starting up: check that this time has passed,
2. once the pool has reached the required temperature, the heat pump switches
off: check that the water temperature is lower than the requested temperature
(see §2.4),
3. when there is no water flow or when it is insufficient, the heat pump will stop:
check that water is flowing correctly through the heat pump, via an external
circulation system, that the pipework connections are correct and check that
the "water flow" diode is lit and not flashing,
4. when the outdoor air temperature drops below 7°C, the heat pump will stop:
check the outdoor temperature as well as the "surrounding air temperature"
indicator
5. The heat pump may have detected a malfunction: check to see if an error code
is displayed on the screen, if so refer to §4.
If the problem persists after you have checked all the above points, contact your
retailer.
H03579‐03.A1.SA
Ver. 11/2011
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