Troubleshooting - Rinnai Symmetry RDV3600 Operation Manual

Troubleshooting

Symptom
Burner will not light
Smell of gas
Small soot deposit on
logs
Severe soot deposits
forming on logs or
glass
Condensation on glass
Streaky lines on glass
Unit not coming on
when using remote
control
During installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch. Under overheating conditions this switch
will shut off the appliance. If the appliance shuts off repeatedly servicing may be required.
Rinnai new Zealand
Cause
no power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Leaking gas
normal operation
Inadequate flue system, incorrect
gas pressure or log misalignment
normal operation
normal operation
Flat batteries
Not pointing remote directly at
unit
Solution
Ensure power cord is plugged in and turned on
Ensure gas supply is turned on
Re-ignite after power is restored
Purge air—installer to do
Repeat ignition steps
Turn off gas at meter or LPG cylinder and call installer
no action required
Contact a Rinnai Service Centre
Allow heater to warm up and condensation will
disappear
Clean glass
Check batteries are in place correctly or replace with
new batteries
Point remote at infra-red sensor, less the 5 m away
from the unit
RDV3600 Operation Manual: 11743-A
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