Troubleshooting - Rinnai Symmetry RDV3610 Operation Manual

Troubleshooting

Symptom
Burner will not light
Smell of gas
Small soot deposit on
logs
Severe soot deposits
forming on logs or
glass
Condensation on glass
Streaky lines on glass
Fire comes on at the
wrong time
Controller display
blank
Heater keeps turning
itself off
During installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch. Under overheating conditions this switch
will shut off the appliance. If the appliance shuts off repeatedly servicing may be required.
Rinnai new Zealand Limited
Cause
no power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Leaking gas
normal operation
Inadequate flue system, incor-
rect gas pressure or log mis-
alignment
normal operation
normal operation
Program not set correctly
Flat batteries
Set room temperature has been
reached
Solution
Ensure power cord is plugged in and turned on
Ensure gas supply is turned on
Re-ignite after power is restored
Purge air—installer to do
Repeat ignition steps
Turn off gas at meter or LPG cylinder and call installer
no action required
Contact a Rinnai Service Centre
Allow heater to warm up and condensation will
disappear
Clean glass
Check program periods and AM/PM is correctly set on
controller
Check batteries are in place correctly or replace with
new batteries
normal operation, heater has turned off as the room
has reached the set temperature. if you wish to
override this and have the heater continually on, revert
to flame mode, or increase set temperatures (maximum
32 °C).
RDV3610 Operation Manual: 11620-D
19
04-10