Support - Simrad Maris ECDIS900 Technical Manual

Support

When the workstation is powered, Application Manager and ECDIS900 are automatically
launched, therefore the Windows file management is not accessible in the Operational mode
(see Security level mode
It is impossible to hide the application or to access to the file system not operating in the
Administrator mode.
To quite the ECDIS900 application the computer should be switched off or rebooted. These
operations are performed via Application Manager.
The ECDIS900 customers can obtain free technical support from NAVICO.
IMPORTANT
Each Navico customer can have access to the MCP (www.chartservice.no) where the latest
updates and documentation packages are available.
If you don't have login, ask the Maris Chartservice (service@navico.com) for it.
B
EFORE CONTACTING
Before contacting Navico looking for help with technical problems, be sure to read the
applicable sections of the ECDIS900 User's Guide. The answers might be there without
needing to contact Navico.
W
HAT IS NECESSARY TO HAVE WHEN CONTACTING
The following information will be required when contacting Navcio:
The dongle ID written on the dongle label.
•
The ECDIS900 and Sensor_Monitor version numbers
•
Make and model of the GPS receiver or/and other marine instrumentation connected to
•
the computer.
Make and model of the computer.
•
Detailed description of the problem.
•
H N
OW TO CONTACT
There are a number of different ways to contact MARIS' product support staff:
W W W
ORLD IDE EB
Browse the product support section of our Web site. It is located at
chartservice.no –The Customer Portal
I E-
NTERNET MAIL
Send email to service@navico.com. Be sure to include email address to reply.
T
ELEPHONE
Call the the product support line on + 47 48 000 111. Support lines are staffed from Monday
to Friday from 8:00 a.m. to 5:00 p.m (UTM+1).
64
for details).
NAVICO
AVICO
S
UPPORT
NAVICO
www.maris.no