Partial Document Or Photo Copies; Scan Troubleshooting; Scanner Does Not Respond; Scan Was Not Successful - Lexmark 5400 Series User Manual

Partial document or photo copies

Check document
placement
Check paper size
Check Original Size
setting

Scan troubleshooting

•
"Scanner does not respond" on page 100
•
"Scan was not successful" on page 100
•
"Scanning takes too long or freezes the computer" on page 101
•
"Poor scanned image quality" on page 101
•
"Partial document or photo scans" on page 101
•
"Cannot scan to an application" on page 101
•
"Cannot scan to a computer over a network" on page 102

Scanner does not respond

Check messages
Check power
Make sure the printer is set
as the default printer and is
not on hold or paused.
Software may not be
installed correctly

Scan was not successful

USB cable may not be
connected
Reboot computer
Software may not be
installed correctly
Make sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.
Make sure the paper size being used matches the size you selected.
Make sure that the Original Size setting is Automatic or the size of the original document
that you are copying.
If an error message is displayed, see "Error messages" on page 110.
If the light is not on, see "Power button is not lit" on page 94.
1
Click:
•
In Windows XP Pro: Start
•
In Windows XP Home: Start
•
In Windows 2000: Start
•
In Windows 98/Me: Start
2
Double-click the name of your printer.
3
Click Printer.
•
Make sure no check mark appears next to Pause Printing.
•
Make sure a check mark does appear next to Set As Default.
For more information, see "Software may not be installed correctly" on page 96.
1
Check the USB cable for any obvious damage.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
Turn off and then restart your computer.
For more information, see "Software may not be installed correctly" on page 96.
Settings Printers and Faxes.
Control Panel
Settings Printers.
Settings Printers.
USB symbol.
100
Printers and Faxes.