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Troubleshooting
P
LACE THE ORIGINAL DOCUMENT PROPERLY
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
M
AKE SURE TO USE THE APPROPRIATE
When patterns (moiré) appear in the output:
•
On the Copy screen make sure the Content Type and Source settings are appropriate for the document being
scanned.
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Sharpness > lower the Sharpness setting
•
On the Copy screen, make sure no scaling is being selected.
When the text is light or disappearing:
•
From the Copy screen, navigate to:
Content > Text >
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Sharpness > increase the current setting
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Background removal, and then reduce the current setting
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Contrast > increase the current setting
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Shadow detail > reduce the current setting
When the output appears washed out or overexposed:
•
On the Copy screen make sure the Content Type and Source settings are appropriate for the document being
scanned.
•
From the Copy screen, adjust the Darkness setting.
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Shadow detail > reduce the current setting
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Background removal > reduce the current setting
Partial document or photo copies
These are possible solutions. Try one or more of the following:
C
HECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
C
OPY SETTINGS
> select the appropriate source for the original document being copied >
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