Lexmark 560n - X Color Laser Troubleshooting Manual
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Lexmark 560n - X Color Laser Troubleshooting Manual

Lexmark 560n - X Color Laser Troubleshooting Manual

Troubleshooting guide
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Lexmark™ X560

Troubleshooting

Guide

Solving printing problems

Online customer support

Customer support is available on the Lexmark Web site at
www.lexmark.com
Checking an unresponsive
printer
If your printer is not responding, make sure:
•
The power cord is plugged into the printer and a properly
grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
•
Other electrical equipment plugged into the outlet is working.
•
The printer is turned on.
•
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
Once you have checked each of these possibilities, turn the printer
off and then back on. This often fixes the problem.
Multiple-language PDFs do not
print
The documents contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon.
The Print dialog appears.
3
Select Print as image.
4
Click OK.
Printer control panel display is
blank
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer back on.
If Select Function does not appear, turn the printer off and
contact Customer Support.

Jobs do not print

These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINTER IS READY TO PRINT
Make sure Select Function appears on the display or the
Wake Up light is on before sending a job to print. Press Wake
Up to return the printer to Select Function.
C
HECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
M
AKE SURE THE CORRECT PRINTER SOFTWARE
IS INSTALLED
•
Verify that you are using the correct printer software.
•
If you are using a USB port, make sure you are running
Windows 98/ME, Windows 2000, Windows XP, or
Windows Server 2003 and using Windows 98/ME,
Windows 2000, Windows XP, or Windows Server 2003
compatible printer software.
M
AKE SURE YOU ARE USING A RECOMMENDED
USB,
,
E
PARALLEL
OR
THERNET CABLE
For more information, see the supplies section of the User's
Guide, or contact the place where you bought the printer.
M
AKE SURE PRINTER CABLES ARE SECURELY
CONNECTED
Check the cable connections to the printer and print server to
make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Job takes longer than expected
to print
The job is too complex.
Reduce the complexity of your print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.

Tray linking does not work

Make sure to do all of the following:
•
Load both Tray 2 and Tray 3 with the same paper size and type.
•
From Print Properties, change the Paper source to Auto select.
•
Set Tray Switching to Nearest Size:
1
From the printer control panel, press System.
2
Press
or
repeatedly until Admin Menu appears,
and then press OK.
3
Press
or
repeatedly until System Settings
appears, and then press OK.
4
Press
or
repeatedly until Tray Switching
appears, and then press OK.
5
Press
or
repeatedly until Nearest Size appears,
and then press OK.
6
Press
repeatedly until Select Function appears.

Unexpected page breaks occur

1
Make sure the printer is on and Select Function appears.
2
From the printer control panel, press System.
3
Press
or
repeatedly until Admin Menu appears, and
then press OK.

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Summary of Contents for Lexmark 560n - X Color Laser

  • Page 1: Troubleshooting

    Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the Customer support is available on the Lexmark Web site at These are possible solutions. Try one or more of the following: number of pages in the job.

  • Page 2: Solving Copy Problems

    Poor copy quality Press repeatedly until System Settings appears, S THE COPY TOO LIGHT OR TOO DARK and then press OK. To darken or lighten the overall color levels of your copies: These are some examples of poor copy quality: Press repeatedly until Time-Out appears, and then •...

  • Page 3: Partial Document Or Photo Copies

    Partial document or photo Poor scanned image quality HECK THE POWER copies Make sure the printer is plugged in, the power is on, and These are possible solutions. Try one or more of the following: Select Function appears. These are possible solutions. Try one or more of the following: RE THERE ANY ERROR MESSAGES ON THE HECK THE CABLE CONNECTIONS DISPLAY...

  • Page 4: Cannot Scan From A Computer

    Cannot scan from a computer Solving fax problems EVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be These are possible solutions. Try one or more of the following: connected to the printer so that digital telephone services can be used.

  • Page 5: Received Fax Has Poor Print Quality

    Solving option problems O YOU HAVE OICE AIL SERVICE S THE TONER LOW Voice Mail offered through your local telephone company may When Replace <color> Print Cartridge Soon disrupt fax transmissions. To enable both Voice Mail and the appears or when the print becomes faded, you may be able to printer to answer calls, you may want to consider adding a extend the life of the print cartridge: Option does not operate...

  • Page 6: Paper Jam Message Remains After Jam Is Cleared

    Paper jam message remains Transparency print quality is Make sure the paper tray closes properly. Close the door. after jam is cleared poor The paper path is not clear. Clear paper from the entire paper path, These are possible solutions. Try one or more of the following: ESET THE PRINTER and then close any open doors.

  • Page 7: Print Is Too Light

    Print is too light HECK TO SEE IF MARKS OCCUR REPEATEDLY LEAN THE LASER LENS ONLY IN ONE COLOR AND MULTIPLE TIMES ON A The laser lens may be dirty. These are possible solutions. Try one or more of the following: PAGE S A PRINT CARTRIDGE DEFECTIVE AKE SURE THE...

  • Page 8: Uneven Print Density

    Blank pages AS THE PAPER ABSORBED MOISTURE DUE TO S A PRINT CARTRIDGE DEFECTIVE HIGH HUMIDITY Replace the print cartridge. • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Uneven print density AKE SURE THE APER YPE SETTING...

  • Page 9: Solid Color Pages

    Clipped images Paper curl Toner rubs off These are possible solutions. Try one or more of the following: These are possible solutions. Try one or more of the following: These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES AKE SURE THE APER...

This manual is also suitable for:

X560nX560

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