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Troubleshooting Your
SoundPoint IP 200W Phones
This chapter provides you with some tools and techniques for troubleshooting
SoundPoint IP 200W phones and installations. The phone can provide
feedback in the form of on-screen error messages, status indicators, and log
files for troubleshooting issues.
This chapter includes information on:
•
Error Messages
•
Logging
This chapter also presents phone issues, likely causes, and corrective actions.
Issues are grouped as follows:
•
Power and Startup
•
Configuration File
•
Gateway
•
Access to Screens and Systems
•
Calling
•
Displays
•
Audio
Review the latest release notes for the SoundPoint IP 200W for known
problems and possible workarounds. For the latest release notes, go to
Polycom Customer Support at http://www.polycom.com/support/voip/.
If your problems is not listed in this chapter nor described in the latest release
notes, contact your Certified Polycom Reseller for support.
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