General Problems; Hard Disk Drive Problems - IBM x3200 M3 7327 Service Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, System x3200 M3 Types 7327 and 7328," on page 133 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The DVD drive tray is not
working.

General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, System x3200 M3 Types 7327 and 7328," on page 133 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, System x3200 M3 Types 7327 and 7328," on page 133 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
Not all drives are recognized by
the hard disk drive diagnostic
test (the Fixed Disk Test).
The server stops responding
during the hard disk drive
diagnostic test.
58
System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide
Action
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DVD drive cable
b. DVD drive
Action
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Action
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic test again. If the remaining drives are recognized, replace the drive
that you removed with a new one.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.