Undocumented Problems - IBM x3200 M3 7327 Service Manual

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have verified
that all code is at the latest level, all hardware and software configurations are valid,
and no light path diagnostics LEDs or log entries indicate a hardware component
failure, contact IBM or an approved warranty service provider for assistance. To
open an online service request, go to http://www.ibm.com/support/electronic/. Be
prepared to provide information about any error codes and collected data and the
problem determination procedures that you have used.
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System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide
d. Check for and replace defective hardware.
If a hardware component is not operating within specifications, it can cause
unpredictable results. Most hardware failures are reported as error codes in
a system or operating-system log. See "Troubleshooting tables" on page 57
and Chapter 5, "Removing and replacing server components," on page 141
for more information.
Troubleshooting procedures are also provided on the IBM Web site. A single
problem might cause multiple symptoms. Follow the diagnostic procedure for
the most obvious symptom. If that procedure does not diagnose the
problem, use the procedure for another symptom, if possible. To locate
troubleshooting procedures for your server, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
1) Go to http://www.ibm.com/systems/support/.
2) Under Product support, click System x.
3) From the Product family list, select System x3200 M3.
4) Under Support & downloads, click Troubleshoot.
5) Under Diagnostic, select the troubleshooting procedure for the symptom
that you are observing.
For more troubleshooting information, see Chapter 3, "Diagnostics," on page
23.
If the problem remains, contact IBM or an approved warranty service
provider for assistance with additional problem determination and possible
hardware replacement. To open an online service request, go to
http://www.ibm.com/support/electronic/. Be prepared to provide information
about any error codes and collected data.