IBM x3200 M3 7327 Service Manual page 136

Table 5. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3200 M3 Types 7327 and 7328," on page 133 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component
215-802-xxx Optical Drive
215-803-xxx Optical Drive
116
System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide
Test State
Aborted
v Verify Media
Installed
v Read/ Write
Test
v Self-Test
Messages and
actions apply to
all three tests.
Failed
v Verify Media
Installed
v Read/ Write
Test
v Self-Test
Messages and
actions apply to
all three tests.
Description Action
The media tray is
1. Close the media tray and wait 15
open.
seconds.
2. Run the test again.
3. Insert a new CD/DVD into the drive
and wait for 15 seconds for the
media to be recognized.
4. Run the test again.
5. Check the drive cabling at both ends
for loose or broken connections or
damage to the cable. Replace the
cable if it is damaged.
6. Run the test again.
7. Make sure that the DSA code is at
the latest level. For the latest level of
DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
8. Run the test again.
9. For additional troubleshooting
information, go to
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
10. Run the test again.
11. Replace the CD/DVD drive.
12. If the failure remains, go to the IBM
Web site for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
The disc might be
1. Wait for the system activity to stop.
in use by the
2. Run the test again
system.
3. Turn off and restart the system.
4. Run the test again.
5. Replace the CD/DVD drive.
6. If the failure remains, go to the IBM
Web site for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.