Index - Mitel Single-Line User Manual

Index

A
Account Codes, using 5
ACD Hunt Group Wrap-up Timer, stopping 24
ACD Hunt Groups
logging in 23
logging out 24
Agent Help, requesting 25
Agent, ACD hunt group 23
C
Call Forward
Manual 13
using 13
Callback (Queuing the Phone), requesting 8
Calls
answering 7
conference, placing 16
endpoint, queuing for 8
external, placing 8
forwarding 13
picking up (reverse transferring) 12
placing 8
placing internal (IC) 8
transferring 12
to external numbers 12
to other extensions 12
waiting 7
Calls On Hold, placing 11
Codes
account 5
default system access 3
feature, default 3
Outgoing Call access 8
Conference Calls
dropping out of 16
ending 16
placing 16
Contact Information 2
D
Default
access codes 3
feature codes 3
system access codes 3
Mitel ® Single-Line Phone User Guide – Issue 13, September 2009
Default Operation, returning to 2
Do-Not-Disturb, using 21
E
Emergency Calls, placing 8
Extension Numbers 3
External Calls, placing 8
External Numbers, redialing 9
F
Feature Codes, using 3
H
Hunt Group Calls Enabled/Disabled 23
Hunt Groups
Agent Help, requesting 25
agent IDs 23
Automatic Call Distribution (ACD) 23
logging out of 24
types 23
Uniform Call Distribution (UCD) 23
wrap-up timer 24
I
Internal Calls, placing 8
Inter-Station Messages
canceling 20
deleting 20
M
Manual Call Forwarding 13
Members, hunt group 23
Messages
canceling 20
deleting 20
Do-Not-Disturb 21
leaving 19
pages 20
retrieving 19
using 19
Messages at Other Extensions, leaving 19
Messages Left at Other Extensions, canceling 20
Index
Page 27