11. Guarantee - Gerima SMA 50?E1 Operating Manual

11. Guarantee
GERIMA shall guarantee a new machine for a
period of twelve months beginning on the
date the machine was purchased from the
GERIMA production facility in 66606
St. Wendel, Germany.
Any further guarantees shall require the
prior written agreement of both the ma‐
chine owner and the manufacturer.
The guarantee provides that the machine is
free from defects in materials and/or work‐
manship. Any performance data contained
in information or promotional materials or
included in quotations are understood to be
for guidance only and are not guaranteed, as
these values depend very strongly on the
material worked and the particular machin‐
ing operation used.
Any guarantee claim submitted must state
the machine identification number and must
be accompanied by the relevant delivery
note or invoice.
Repairs under guarantee may only be carried
out by GERIMA or by one of its authorized
specialist retailer or representatives.
Guarantee claims can be made only for
genuine GERIMA parts and if the machine
was used for its intended purpose. The guar‐
antee does not cover, in particular: opera‐
tional wear and tear; improper use; partially
or wholly disassembled machines;
Guarantee
damage arising from overloading the machine
or from the incorrect use of the grinding tool;
the use of non‐genuine, unauthorized or de‐
fective parts; damage caused by the machine
to the workpiece; use of excessive force; con‐
sequential damage arising from improper or
inadequate maintenance by the customer or a
third‐party; damage caused by unauthorized
third‐parties or by the presence of foreign
matter; damage arising from a failure to com‐
ply with the manufacturer's operating instruc‐
tions, e.g. connecting the machine to the
wrong power supply.
Services provided under the guarantee are
understood to be 'ex works' (66606 St.
Wendel, Germany).
Any additional costs, such as travel costs for
technical personnel, shipping costs etc. are
not covered by the guarantee and will be
charged.
After receiving a defective machine, GERIMA
shall compile a cost estimate of the repairs
and shall provide notification of the extent to
which these repairs are covered by the guar‐
antee.
Once accepted, the machine will be repaired
and then either dispatched with invoice or
stored ready for collection
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V.02 .22.03.10.ENG