Konica Minolta BIZHUB C20 User Manual page 293

Symptom
Some areas
of the
scanned
image are
missing.
The
web-based
utility cannot
be accessed.
Media is
wrinkled.
Data was
sent to the
machine, but
it doesn't
print.
Solving Other Problems
Cause
Acrobat 8 (Macintosh
version) is used for
scanning the image.
The PageScope Web
Connection Adminis-
trator's password is
incorrect.
The media is moist
from humidity or hav-
ing water spilled on it.
The media feed roller
or fuser unit is defec-
tive.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
An error message is
displayed in the mes-
sage window.
A job may be can-
celled if user authen-
tication setting is
specified.
Solution
With the Acrobat Scan setting, turn off
the OCR and Filtering functions.
The PageScope Web Connection
Administrator password has a 0-char-
acter minimum and an 16-character
maximum. For details of the
PageScope Web Connection adminis-
trator password, refer to the Reference
Guide on the Documentation CD/DVD.
Remove the moist media and replace it
with new, dry media.
Check them for damage. If necessary,
contact Technical Support with the
error information.
Use KONICA MINOLTA-approved
media. See "Specifications" on page
106.
Also, refer to
http://printer.konicaminolta.com
for a complete list of currently
approved media.
Handle according to the message dis-
played.
Click the User Authentication button in
the printer driver, and then type in the
necessary information before printing.
279