Konica Minolta BIZHUB C20 User Manual page 286

Symptom
Media is mis-
feeding.
272
Cause
Envelopes are facing
the wrong way in Tray
1.
Transparencies have
collected static elec-
tricity in the tray.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
The media feed roller
is dirty.
Solving Problems with Media Misfeeds
Solution
Load the envelopes in Tray 1 with the
flaps facing up.
If the flaps are on the long edge, load
the envelopes with the flap edge
toward the machine and the flap side
facing up.
Remove the transparencies and load
them in Tray 1 one sheet at a time. Do
not fan transparencies before loading
them.
Use KONICA MINOLTA-approved
media.
See "Specifications" on page 106.
Also, refer to
http://printer.konicaminolta.com
for a complete list of currently
approved media.
Clean the media feed roller.
For more details, refer to "Media Roll-
ers" on page 235.