If You Need Additional Assistance - GREAT PLANES RealFlight 7 User Manual

problem in these tests. If the problem occurs only after you have run RealFlight 7 for
a long time, make sure to run the tests for a comparable length of time.
If your RealFlight 7 problem also occurs in Billboard, the problem lies with your video
driver, not RealFlight 7. To resolve the problem, try finding updated drivers for your
card (see above). If the problem still occurs with the latest drivers, you will need to
report this problem to the card manufacturer. Be sure to tell them that you tested the
card by using Billboard.
Please note: In rare cases, a newer video driver may have more problems than a
previous version. After exhausting all other options, you might try obtaining an older
driver from the manufacturer to eliminate this possible cause as well.

If You Need Additional Assistance

You have updated drivers and updated RealFlight 7, your system successfully runs the
DirectX sample programs, and you are still having problems. What next?
As a first step, we suggest checking our Knowledge Base at www.gpsoftware.com.
This is an easy to use, searchable database of known problems and solutions for
RealFlight, RealRace, and our other software products. This is the same database that
our Product Support technicians use when helping customers. We constantly update
the knowledge base to address new problems as we discover them. In many cases, you
will be able to find an article that gives clear, concise instructions for resolving your
difficulty.
You may also want to check the Knife Edge Message Boards at
www.knifeedge.com/forums/. This is a place where owners of RealFlight and other
Knife Edge products post questions, comments and responses about problems. You
may find a discussion thread about the problem you are experiencing.
You can also contact Technical Support at Great Planes via email at:
rfsupport@greatplanes.com.
IMPORTANT. If you do contact Technical Support, you can help us enormously by
providing detailed information about your computer system. Since your problem may
only occur on a particular video or sound card, particular driver version, etc., we may
need this information to help us diagnose your problem. To compile your system
information, use the RealFlight 7 Launcher. Click the Additional Options button.
Next, click the Technical Support button, followed by the Assemble System
Information button. This will create a file called "c:\launcheroutput.txt", which
contains your system information. Attach this file to an email and send it to us at
rfsupport@greatplanes.com.
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