Before You Do Anything Else - GREAT PLANES RealFlight 7 User Manual

• Visit our product Knowledge Base at www.gpsoftware.com. This is a great
resource and is an indexed, searchable collection of articles that describe solutions
to almost every known situation with RealFlight and all of our other software
products. In fact, this is the same information database used by our product
support technicians.
• Visit the Knife Edge Software Message Boards at www.knifeedge.com/forums/.
This is a place where owners of RealFlight and other Knife Edge products post
questions, comments, and responses. Sometimes our product support technicians
and product developers from Knife Edge post replies and announcements as well.
You may find a thread that discusses the same difficulties that you are
experiencing.
• Contact our Technical Support department by email at:
rfsupport@greatplanes.com. Alternatively, our staff is also available via telephone
or postal mail at:
RealFlight Technical Support
3002 North Apollo Drive
Suite #1
Champaign, IL 61822
Voice phone:
FAX:
The product support teams are specially trained, and have many resources to help
you resolve problems with RealFlight 7.

Before You Do Anything Else

If you are experiencing difficulties with RealFlight 7, you should always try the steps
below first. These steps really do cure most problems our users experience. Even if
you are not having a problem, these same steps often assist in the operation of both
RealFlight and your computer.
• Update your video and sound card drivers (see instructions below).
• Update to the latest version of RealFlight 7.
• If these steps do not work, proceed to the next section.
(217) 398-8970 (Option 1)
(217) 398-7721
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