Checking That The Host Software Is Loading Correctly; Solving Host Software Problems - Panasonic PanaVOICE system Technician Manual

Technician' s Guide Installing and using Remote Maintenance 4I57
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Figure 25 List of supported modems
Checking that the host software is loading correct/y
To check that the host version of the remote software is loaded successfully, restart the
computer by pressing (~N~HDel). The message Please wait 20 seconds for remote to
load will display. If the host software is installed correctly, this message will be followed
by the words Wait Dial-in Set, which appear briefly at the bottom of the screen. If the
words Unsuccessful Wait Dial-in Set appear instead, the host software is not installed
correctly. Refer to Problems with the host version on page 4-185 to troubleshoot the
problem
Other than the slight delay which occurs while the host software loads, there should be
no other visible effect on the day-today operation of the host computer after installing
the Remote Maintenance software.
Solving host software problems
If
either the modem or Remote Maintenance has been installed improperly, a variety of
problems can occur. The following items may be signs of improper installation:
l
The computer doesn' t respond shortly after restar&q.' T his may be the result of
a COM port conflict. The modem has probably been assigned to a COM port which
is already in use or is incompatible with other hardware in the computer.
l
The computer freezes for about 15 seconds every minute or so, during which
time all keystrokes are ignored. This may occur because the modem is installed
incorrectly or because the host software has not been set up correctly.
For details on resolving these problems, see
Problems with the host version.