Table of Contents
Advertisement
Technician's Guide
Installing the Pana VOICE system
1-7
Conned the telephone system
Inorderto instaIlPanaVOICE,thePanasonicDBStelephonesystemmust
beconfiguredwith
a
CPC-AU ,
CPC-B card (Version 8.1 or higher), or CPC-EX (version 1 .I or higher) and a DEC card.
TheDBS824systemrequiresVersion2.1orhiiherfortheCPCcard(CPC-Monly).
Inboth
systems, theAPI card is required for the OAI Integration. CPCS is not supported.
Voice mail integration features
PanaVOICE offers several voice mail features that take advantage
of special capabilities
found on yozx Panasonic
DBS telephone
system:
l
Message Waiting Indication
via message waiting lamps or special dialtones
l
Automatic
Call Forwarding
to your personal greeting
l
Easy Message Access via programmable
keys at each extension
Program the telephone system
Program the telephone
system before you connect it to PanaVOICE.
l
Define the hardware. You must tell the DBS software which boards and other
special telephone
system hardware you have added or enabled (such as a DEC or
API card).
l
Assign the extension numbers and hunt groups. Program which extension
numbers will ring PanaVOICE through the digital ports.
When programming
the hunt group, we recommend
a terminal hunt rather than a
circular or call distribution
hunt group. This is because voice mail ports are
typically set up so that the first ports handle incoming calls while the last port
handles tasks which require the voice mail to dial out (for example, lighting lamps
and delivering messages).
With this setup, a terminal group assists the ports in
performing
their jobs effectively
and efficiently, because
incoming calls will
usually go to the first few ports, leaving the last port open to handle outdialing
tasks.
When programming,
you must also assign a "hunt group access code" or "group
hunting code" for PanaVOICE. This code is the number, dialed in-house, that rings
PanaVOICE.
Program what you want to happen to calls when all voice messaging ports are
busy. Incoming calls may be forwarded to an attendant
or operator,
or may get a
busy signal or ringback until one of the ports becomes
available.
PanaVOICE can also use pooled ringing. To activate pooled ringing, set the Rings
to answer field for all ports to
0
on the Application
Setup: Port Settings page. Then,
program all lines that PanaVOICE will answer to ring aII of PanaVOICE ports. That
way, when a call comes in, PanaVOICE answers, which signals the DBS to stop
sending ring voltage to the other ports.
Advertisement
Table of Contents
Troubleshooting
