Avoiding Call Forwarding Conflicts; Setting Rings To Wait - Panasonic PanaVOICE system Technician Manual

Technician's Guide Ins~aliing PanaVOICE with an OAiintegmtion 237
Avoiding Call Forwarding Conflicfs
PanaVOICE offers call handling features that rival those on many telephone systems.
Sometimes, the call forwarding features of the telephone system can conflict with the
call handling features of the voice messaging system, unless you configure both
systems to avoid overlapping features.
Figure 8 shows two different ways to configure both the voice messaging,system and
the Panasonic DBS telephone system to prevent
the DBS's call forwarding features from
conflicting with features provided by the voice messaging system. You will want to
choose the method which works best for your situation.
To Use: Program the DBS
Telephone System
Program
PanaVOICE
Features Not Available
Call Forward-Busy Set extensions to call Set the default call Voice mail features for
or Call Forward-All
forward on busy, no
transfer type to
Call Holding, Call
Calls on Extensions answer, or busy/no Wait for Ringback Transfer Options,
XlSWff.
Message Delivery to an
extension.
Voice Mail Call
Disable Call Forward
Set the call The telephone system
Holding, Call Busy and Call transfer type to features for call forward
Transfer Options, or Forward All Calls on
Await Answer. busy or call forward all
Message Delivery to station sets.
calls to a subscriber's
an Extension personal greeting.
Fgure
8
How to program the Panasonic D%S telephone system and Pana VOICE for call
transfer
To use the voice mail call holding, call transfer options, or message delivery to an
extension,
set the caI1 transfer type to Await Answer on the Subscribers
and Guests:
Call Handling screen. Set the number of rings to wait to at least two rings less than the
number of rings configured in the Panasonic DBS telephone system for forwarding on a
ring-nclanswer
condition. We recommend 3 rings for the voice mesaging system and
5 rings for the Panasonic DBS telephone system. This prevents
the situation where the
voice messaging system calls an unanswered extension and is then forwarded back to
itself by the telephone system.