Remote Maintenance Advanced Features; Suspending And Resuming A Session - Panasonic PanaVOICE system Technician Manual

4180
InstaUing and using Remote Maintenance
PanaVOICE2.0
Remofe Mainfenance advanced feafures
Remote Maintenance provides several additional features you may find useful for
advanced applications. This chapter explains how to:
l
Suspend and resume a remote session, without ending the connection. This
feature is useful if you want to perform operations on the remote computer
without disconnecting from the host computer.
l
Use the billing log to keep track of calls made and answered by the remote com-
puter. You can use this information to bill customers for your time, or for other
reporting purposes.
l
Restart the host computer from the remote computer. You should only restart the
host computer after exiting the voice mail software.
You can access many of the advanced
features from the Support Menu (Figure 36). To
view the Support Menu, press a at the Remote Maintenance Main Menu.
-------(111ll trmlc,
vmf
&J-y
Fl
Suqmddlk~ur
FZ Billing
Log
ntbstlkbmt
Ft Fiamd/Playb.uk km
FS kybcm&S- km
FIB Exit
Figure 36 Support Menu
Suspending and resuming a session
You can suspend a remote session without disconnecting from the host computer.
When you suspend a remote session, the remote computer no longer controls the host
computer. A suspended session allows you to run other programs on the remote
computer as if you were not connected to a host computer. Later, you can quickly
resume the remote session without having to call the host computer
again to re-
establish a connection.
Note
When you suspend a session, you remain connected to the host computer. if
you have been connected via a long distance call, you will continue to incur
long distance charges.
If you do suspend a remote session, check that you return to it later and disconnect
properly from the host computer. This will avoid triggering an abrupt restart on the
host computer.