Troubleshooting; Troubleshooting List - Barco ClickShare Installation Manual

8. TROUBLESHOOTING

8.1

Troubleshooting list

Problem solving
Locate the problem you are experiencing in the table below and apply the solution.
Problem
Quality of the image on the meeting room
display is not satisfactory
Users have a bad wireless connection.
The connection from the Button to the
Base Unit keeps falling away.
Web interface is not accessible
Users do not get a ClickShare drive when
inserting the Button in their laptop.
R5900004 CLICKSHARE 23/12/2014
Cause
The quality or length of the cable between
the Base Unit and the display or the
connection between these two.
Bad resolution of the display
The system can handle the average
laptop resolution of 3 Megapixel.
However, up or down scaling on the
meeting room display can cause visible
artefacts.
Wireless congestion
Low signal strength
Browser
No connection
• No automatic refresh of drives
• Windows tries to assign the
ClickShare drive to an already
reserved drive letter
Bad connection at USB port on the laptop
• Some types of USB devices might
be blocked as a company policy.
• USB port settings on the laptop
might limit the usage of high power
USB devices when on battery power.
8. Troubleshooting
Solution
• Replace the cable.
• Use another cable.
Change the resolution on the web
interface and match it to the native
resolution of the meeting room display.
• Use a WiFi scanner to find a free
wireless channel and select it via
the web interface. You can use
commercial as well as free online
tools such as inSSIDer or Xirrus for
this. Refer to "Changing advanced
ClickShare settings".
• Put the Base Unit closer to the
meeting room table.
• Change the orientation of the
antennas at the back of the Base
Unit.
• Remove or limit as much as possible
all obstructions between the Buttons
and the Base Unit.
• Use another browser (version).
• Check the browser settings.
• There are three methods to access
the web interface. Refer to the
corresponding chapter of the
documentation.
• Check the proxy settings
• Refresh your view on the laptop.
• Use Microsoft Windows Disk
Management to assign it to a free
drive letter.
• Reconnect to the USB port.
• Try another USB port.
• Reboot the laptop.
If possible, change the USB port policy
on the laptop.
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