Barco ClickShare Service Manual
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Barco ClickShare Service Manual

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See also: User Manual , Installation Manual
ClickShare
Service Guide
R5900006/03
04/12/2013

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  • Page 1 ClickShare Service Guide R5900006/03 04/12/2013...
  • Page 2 Barco nv President Kennedypark 35, 8500 Kortrijk, Belgium Phone: +32 56.23.32.11 Fax: +32 56.26.22.62 Support: www.barco.com/esupport Visit us at the web: www.barco.com Printed in China...
  • Page 3 BARCO reserve all rights not expressly granted to you. You may own the carrier on which the Software is provided, but the Software is owned and copyrighted by BARCO or by third party suppliers. Your license confers no title or ownership and is not a sale of any rights in the Software or its documentation.
  • Page 4 Software, or any portion thereof, (i) that is based on specifications, drawings, models or other data furnished by you or, (ii) that is not provided by Barco or, (iii) that is modified, in spite of the prohibition for you to modify the software or, (iv) to the extent that you continue allegedly infringing activity after having been provided modifications that avoid the alleged infringement, or (v) where the use...
  • Page 5 Software, including the U.S. Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by the U.S. or other governments. 11. Barco shall be entitled to sub-contract all or any of Barco’s obligations hereunder to a third party and/or any of Barco’s affiliated companies.
  • Page 6 You acknowledge living up to the conditions of each separate Open Source Software license. In the development of the Software, the following Open Source Software components have been used (an updated list may be made available through the (customer section of the) Barco website or other (online) means): Open Source component...
  • Page 7 Open Source component Open Source License gdbserver http://www.gnu.org/licenses/lgpl.html grub http://www.gnu.org/licenses/lgpl.html gstreamer http://www.gnu.org/licenses/lgpl.html hdparm http://opensource.org/licenses/BSD-3-Clause hostapd http://opensource.org/licenses/BSD-3-Clause i2c-tools http://www.gnu.org/licenses/old-licenses/gpl-2.0.html iftop http://www.gnu.org/licenses/old-licenses/gpl-2.0.html iperf http://opensource.org/licenses/BSD-3-Clause iptables http://www.gnu.org/licenses/old-licenses/gpl-2.0.html http://opensource.org/licenses/BSD-3-Clause http://www.gnu.org/licenses/old-licenses/gpl-2.0.html attr http://www.gnu.org/licenses/old-licenses/gpl-2.0.html libav http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html libcap2 http://www.gnu.org/licenses/gpl.html libdaemon0 http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html libdrm2 http://opensource.org/licenses/MIT libexpat1 http://opensource.org/licenses/MIT libfontconfig1 http://opensource.org/licenses/BSD-3-Clause libfontenc1 http://opensource.org/licenses/BSD-3-Clause freetype...
  • Page 8 Open Source component Open Source License libstdc++6 http://www.gnu.org/licenses/gpl.html libtalloc2 http://www.gnu.org/licenses/lgpl.html libusb http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html libxml2 http://opensource.org/licenses/MIT libz1 Free license lighttpd http://opensource.org/licenses/BSD-3-Clause lmsensors http://www.gnu.org/licenses/gpl.html logrotate http://www.gnu.org/licenses/gpl.html makedevs http://www.gnu.org/licenses/gpl.html memtest86plus http://www.gnu.org/licenses/gpl.html mesa http://opensource.org/licenses/MIT module-init-tools http://www.gnu.org/licenses/old-licenses/gpl-2.0.html modutils http://www.gnu.org/licenses/old-licenses/gpl-2.0.html monit http://www.gnu.org/licenses/gpl.html ncurses http://opensource.org/licenses/MIT netbase http://www.gnu.org/licenses/old-licenses/gpl-2.0.html openssh-sftp-server http://opensource.org/licenses/BSD-3-Clause openssl http://www.openssl.org/source/license.html...
  • Page 9 The period of guarantee begins on the date of transfer of risks, in the case of special systems and software on the date of commissioning, at latest 30 days after the transfer of risks. In the event of justified notice of complaint, Barco can repair the fault or provide a replacement at its own discretion within an appropriate period.
  • Page 10 Informations concernant l’exposition aux fréquences radio (RF) La puissance de sortie émise par l’appareil de sans fil Barco est inférieure à la limite d’exposition aux fréquences radio d’Industry Canada (IC). Utilisez l’appareil de sans fil Barco de façon à minimiser les contacts humains lors du fonctionnement normal.
  • Page 11 按鈕 CCAJ13LP1890T2 KCC Statement 등록번호 KCC-RMM-BVY-CLICKBASE 기본 장치 기자재의 명칭 : 무선데이터통신시스템용 무선기기 모델명 : CLICKSHARE-BASE 본 기기는 내부에 인증 받은 무선모듈(인증번호 : ATH-AR5BHB116)을 내장하고 있음 본 기기와 20 cm 이상 떨어져서 사용하시기 바랍니다 등록번호 KCC-CRM-BVY-CLICKBUTTON 버튼 기자재의 명칭 : 특정소출력 무선기기(무선데이터통신시스템용 무선기기)

  • Page 13: Table Of Contents

    3. ClickShare Service activities ............... ..
  • Page 14 Index........................111 R5900006 CLICKSHARE 04/12/2013...

  • Page 15: Introduction

    Recycling Manual R5900009 A printed copy of the Safety Guide and Quick Start Guide is included in the ClickShare box at purchase. Please check online for the other documents. This Service Guide gives a detailed overview of all ClickShare components. It also contains information on how to prepare your ClickShare product for use and has an advanced troubleshooting chapter.

  • Page 16: Symbols And Fonts

    Menu items are indicated in italic. • Step related notes, tips, warnings or cautions are printed in italic. • Procedure related notes, tips, warnings or cautions are printed in bold between 2 lines preceded by the corresponding icon. R5900006 CLICKSHARE 04/12/2013...

  • Page 17: Safety Instructions

    General safety Safety warnings The installation of the device must comply with the guidelines in the ClickShare Installation Guide (R5900004). • To prevent injuries and physical damage, always read this manual and all labels on the system before connecting to the wall outlet.

  • Page 18: Plug Types Clickshare

    Do not install the device in a site near heat sources such as radiators or air ducts, or in a place subject to direct sunlight, excessive dust or humidity. Be aware that room heat rises to the ceiling; check that temperature near the installation site is not excessive. Plug types ClickShare AC Power cord with NEMA 5/15 plug up to 15 A...

  • Page 19: Adapter Types Clickshare Link

    2. Safety instructions Adapter types ClickShare Link Type A power input AC clip Image 2-1 Type C power input AC clip Image 2-2 Type G power input AC clip. Image 2-3 Type I power input AC clip (two pins) Image 2-4...

  • Page 20: Connector Instructions

    Connector instructions Connector instructions Several types of connectors are used in the ClickShare product: it is important to disconnect them by pulling the connector, not the wire. Some of the connectors (e.g. mains power plug) can be mechanically secured: make sure to release the mechanical lock prior to unplugging the connector and always mechanically secure the connector when it is plugged in.

  • Page 21: Clickshare Service Activities

    • sends replacement unit to customer to replace the faulty unit. • contacts Barco to request RMA to return faulty product. • sends faulty product to Barco. Barco receives the faulty product and validates failure.
  • Page 22 3. ClickShare Service activities Image 3-3 4. Fill out the service request form Image 3-4 5. Click Subnit & Add Attachment. 6. Click Choose File and browse to the file to attach. 7. Click Attach file. 8. To add extra files, repeat the Choose File and Attach file action.

  • Page 23: Reaching The Local Barco Helpdesk

    Your service request is logged. Reaching the local Barco helpdesk How to reach 1. Go to Barco’s website, www.barco.com. Image 3-6 2. Click on the drop down next to Training & Support and select Support. 3. Select your Country and the Market.
  • Page 24 3. ClickShare Service activities Image 3-8 R5900006 CLICKSHARE 04/12/2013...

  • Page 25: Product And Components

    Components ClickShare set A standard ClickShare set consists of a Base Unit, a Tray and 4 Buttons. Depending on the location where you buy the product, the software of the Base Unit is different. If needed, you can buy additional Buttons and Trays.

  • Page 26: Clickshare Specifications

    Image 4-2 ClickShare Link Using the optional ClickShare Link allows you to use your iPad with ClickShare. Via a cable or wireless via Apple TV, the complete content of your iPad touchscreen is transferred to the meeting room screen A ClickShare Link kit contains: •...
  • Page 27 Audio Audio compatible from ClickShare Base Unit software v01.02.00.09 onwards iPad and iPhone compatibility Available via ClickShare app for static content or optional ClickShare Link and AppleTV for dynamic content, from ClickShare Base Unit software v01.02.00.09 onwards Number of simultaneous...

  • Page 28: Clickshare Link Specifications

    4. Product and components ClickShare Link specifications Overview Dimensions 116 mm x 60 mm x 23 mm (4.57” x 2.36” x 0.91”) Weight < 250g Connection with Base Unit Video Input Single link DVI Video Output USB mini type B...

  • Page 29: Usb Port

    firmware are up to date. If not, the Base Unit updates the software and/or firmware. To update the Base Unit software, download the latest version of the software from the Barco website. Copy the file on a USB stick and plug it into the USB port of the Base Unit.
  • Page 30 Usage of antennas other than the ones provided with the unit are allowed within the restrictions on usage of other antennas defined by local regulations. Barco does not take responsibility for damage or disturbance of other devices that may be caused by using a different antenna.

  • Page 31: About The Button

    The serial number label with the applicable certification logos is stuck at the bottom of the Base Unit. The serial number label contains: • the Barco logo • the Barco part number • the serial number • the revision number •...

  • Page 32: About The Tray

    Holding the button for 2 seconds brings the content of the laptop’s screen as full screen on the meeting screen, removing other sources currently displayed. LED ring The LED ring indicates the current status of your ClickShare. LEDs behavior Explanation white blinking •...

  • Page 33: Retrieving The Serial And Version Numbers

    Overview The below list of Apps are supported by ClickShare and can be installed on your mobile device from Google Play or Apple App Store. Before you can use your mobile device with ClickShare, you have to connect the mobile device Wi-Fi with the ClickShare Base Unit Wi-Fi.
  • Page 34 4. Product and components Used on Logo ClickShare Presenter Android and iOS MirrorOp Sender for Galaxy Samsung Galaxy only R5900006 CLICKSHARE 04/12/2013...

  • Page 35: Installing Clickshare

    5. Installing ClickShare 5. INSTALLING CLICKSHARE ARNING Do not connect to the mains power during installation. ARNING Only use the antennas that are delivered with the product. Other antennas are not allowed. Overview • Installation methods for the Base unit •...

  • Page 36: Wall Mounting

    Note: Mounting screws and plugs are not included in the ClickShare box . The type of screws and plugs depend on the type of wall (stone, wood, plasterboard, ...) you are mounting the Base Unit to. Make sure the head of the screw is not larger than the hole in the bracket.

  • Page 37: Ceiling Mounting

    Ceiling mounting About ceiling mounting Use the mounting brackets, inserted in the ClickShare box, to mount the Base unit to the ceiling. ARNING Never use the “keyholes” in the mounting brackets to mount the Base unit to the ceiling ! Necessary tools •...

  • Page 38: How To Install

    5. Installing ClickShare Necessary parts • Mounting brackets (included in the ClickShare box) • 4 mounting screws and corresponding screwdriver (not included) How to install 1. Drill four holes in the ceiling according to the dimensions indicated in the picture below (length: 277mm, depth: 157mm)

  • Page 39: Rack Mounting

    4. Insert a plug in each hole (if needed and depending on the ceiling type) and drive in the 4 mounting screws. Note: Mounting screws and plugs are not included in the ClickShare box . The type of screws and plugs depends on the type of ceiling (stone, wood, plasterboard, ...) you are mounting the Base Unit to.
  • Page 40 5. Installing ClickShare Image 5-4 Removal of pre-mounted screws 2. Place the Base Unit on the rack mount and drive in the four removed Pan Head T10 M3 screws. Refer to “1” on image 5-5. 3. Fasten the antenna to the front panel of the rack mount.

  • Page 41: Connecting

    • Audio configuration The ClickShare Base Unit is completely assembled at the factory. Only the installation, connection and con- figuration should be done at site. The actual installation (on table, wall mounted or in a ceiling) is covered in the Installation Guide (R5900004).
  • Page 42 Supported types of displays are: Single Link DVI DisplayPort VGA: use the adapter included in the ClickShare box (reduced blanking on highest resolution) HDMI: use an adapter cable (not included in the box) 2560x1080 via Dual Link DVI: Use Barco kit B5606021.

  • Page 43: Audio Connection

    About audio The ClickShare Button captures the audio output of the user’s laptop and sends it to the Base Unit together with the video signal. The Base Unit will then mix the audio signals from all Buttons that are sharing their content. The mixed audio will be output at line levels from the mini jack socket (3.5mm) (green connector on the back of the Base unit).

  • Page 44: Power Connection And Switching On

    How to connect 1. Plug the power cable in the mains power connector at the back of the Base Unit Note: The local variant of the power cable is included in the ClickShare box. Image 6-5 Power connection...

  • Page 45: Connecting An Ios Device

    About an iOS device connection The ClickShare Link allows users to get the content from an iOS device touchscreen to the large meeting room screen. The iOS device behaves like an additional laptop. Note that the ClickShare Link only streams video, sound is not supported.
  • Page 46 Image 6-7 iPad connection via cable 2. Connect an HDMI to DVI video cable to the DVI input of the ClickShare Link or place the convertor from DVI to HDMI on the ClickShare Link and connect an HDMI cable. 3. Connect the power adapter to the power input of the ClickShare Link.
  • Page 47 Image 6-12 Wireless iPad connection 2. Connect an HDMI to DVI video cable to the DVI input of the ClickShare Link or place the convertor from DVI to HDMI on the ClickShare Link and connect an HDMI cable. 3. Connect the HDMI side of the cable to the Apple TV.
  • Page 48 In this example, we will connect to the wireless network of the Base Unit. If you want to use a different network, please contact your IT administrator. Go into the Apple TV main menu and connect to the ClickShare Base Unit WiFi (IP address = 192.168.2.1, password : clickshare, SSID: ClickSharre-”serial number unit”) Image 6-17 Continue without internet.

  • Page 49: Basic Use

    Calibrate the ClickShare Link to the Apple TV menu by going into the ClickShare Link Base Unit web interface. By calibrating the Link, we make sure that the Apple TV menu is not shown in the ClickShare composition. iOS content will only be shown when an iOS device is actually sharing via AirPlay.
  • Page 50 6. Connecting Image 6-24 2. Insert the Button into a USB port of your laptop. Image 6-25 R5900006 CLICKSHARE 04/12/2013...
  • Page 51 5. To share your screen on the display, click the Button. The LEDs of the Button become static red and your screen appears on the display. When audio is enabled on the ClickShare Base Unit, the audio of your laptop is also available on the audio output of the Base Unit and it will be played via the meeting room audio system.

  • Page 52: Advanced Use

    Advanced functionality ClickShare can show the content of up to four wireless sources or three wireless sources and one ClickShare Link (for an iPad) on the meeting room display(s) at the same time. A wireless source is a ClickShare Button, or either an iPad or android device sharing via the ClickShare app.
  • Page 53 2 users panoramic setup 4 users panoramic setup Image 6-31 For Panoramic projectors which require Dual Link DVI in, use the Barco kit B5606021 to convert DisplayPort into Dual Link DVI. Image 6-32 DisplayPort convertor If you are the fifth user who wants to share his screen, you are blocked. A message appears on your screen telling you the maximum number of users being displayed simultaneously has been reached.

  • Page 54: User Interface

    User Interface User Interface functionality After launching the client, the ClickShare icon appears in the system tray. ClickShare context menu The content of the context menu is related to the operating system.

  • Page 55: Capture Mode: Detailed - Fast

    GPU accelerator of the video card. Fast capture mode may capture faster but it may loose some information. Default setting: Detailed How to change 1. Right click on the ClickShare icon in the system tray (1). Image 6-37 Capture mode selection A context menu opens.
  • Page 56 6. Connecting About shared desktop Depending on your selection, your primary screen or your extended screen will be captured and displayed via ClickShare. That extended screen can be a physical screen or a virtual screen. With extended desktop you can take advantage of both your laptop screen and the central meeting room display. Presentation notes or other material on primary screen will not be displayed to everyone.

  • Page 57: Audio Configuration

    If he does not want to broadcast his audio signal, he has to mute audio on his computer. For some operating system, it is necessary to set ClickShare as your default output device. Once you unplug the Button, the default setting is switched back to the previous setting.
  • Page 58 2. Click Playback devices (2). The Sound window opens on the Playback tab. 3. Select Speakers ClickShare (3) and click Set default (4). 4. Click Apply or OK to activate the new setting. Set ClickShare as default in Windows XP 1.
  • Page 59 The Sound and Audio Devices Properties window opens. 3. Select Audio tab (2). 4. Click on the drop down box in the Sound playback pane and select ClickShare (3).. 5. Click Apply or OK to activate the new setting. Set ClickShare as default on MAC 1.
  • Page 60 6. Connecting R5900006 CLICKSHARE 04/12/2013...

  • Page 61: Preparing The Buttons

    To be able to use a Button it should be assigned to the Base Unit you are using. This process is called pairing. By default, the four Buttons delivered with the ClickShare set are already paired to the specific Base Unit.

  • Page 62: Pre-Install Of The Launcher Service

    Pre-install of the Launcher service Launcher service pre-install The ClickShare Launcher service can be pre-installed on your laptop or on company level. How this is done depends on your IT infrastructure. When the Launcher service is pre-installed, a launcher application runs in the background. When you plug the Button in your laptop, the ClickShare application will be run from the Button automatically.

  • Page 63: Web Interface

    Note: Supported browsers are Internet Explorer, Firefox, Google Chrome and Safari. 2. Browse to the IP address you can find in the top left corner of the ClickShare welcome screen. Note: The Wired IP address is only visible when the Base Unit is connected to the LAN.

  • Page 64: Language Setup Web Interface

    To access the Web Interface via the Base Unit wireless network 1. On your laptop, connect to the Base Unit wireless network. The default SSID and password to connect to the Base Unit are respectively ’ClickShare-<serial base number>’ and ’clickshare’. 2. On your laptop, open a browser.

  • Page 65: About Clickshare Tabs

    Overview ClickShare has a main tab bar (red bar with white text) containing 3 tabs, Setup, Maintenance and Help. Each main tab contains sub tabs. The sub tabs are only displayed when a main tab is selected. These sub tabs are displayed in a gray bar. The functionality of these sub tabs is explained in the next topics.

  • Page 66: Basic Settings

    About Basic settings The basic settings contain the following information: • Meeting room name • Meeting room location • Welcome message To change the basic settings 1. Log in to the ClickShare web interface. 2. Click the Setup tab. R5900006 CLICKSHARE 04/12/2013...
  • Page 67 Note: The name of the meeting room is used by the Client software to identify the Base Unit it is connected to. 4. Click Apply to confirm your changes. R5900006 CLICKSHARE 04/12/2013...

  • Page 68: Wallpaper (Background) Selection

    The new name, location and welcome message are displayed in the left top corner of the screen. Wallpaper (background) selection About wallpaper When ClickShare starts up, a background (wallpaper) is displayed. By default a general ClickShare and a quick start wallpaper are available. The possibility exists to upload personal backgrounds (wallpapers). Wallpaper selection 1.
  • Page 69 3. Select one of the available wallpapers (3) and click Apply (5).. Note: By default a general Barco ClickShare wallpaper and a ClickShare Quick Start Guide wallpapers are available. They are automatically resized to fit the aspect ratio of the screen.

  • Page 70: Personalized Wallpapers

    The upload file should be a JPEG, PNG, BMP, GIF or TIFF format with a maximum size of 2MB. How to upload 1. Log in to the ClickShare web interface. 2. Click the Setup tab (1) and then the Wallpaper tab (2).
  • Page 71 5. Now follow the wall paper selection procedure to activate the personalized wallpaper. Remove personalized wallpaper 1. While the wallpaper tab is open, hover the mouse over the selection. Image 8-10 The image shows an extra delete button. R5900006 CLICKSHARE 04/12/2013...

  • Page 72: Display Settings

    8. Click Apply to confirm your changes. Note about EDID The timings of the ClickShare Base Unit display output are based on the information contained in the EDID of the meeting room display or projector. Such an EDID contains at least the following information:...

  • Page 73: Output Ports

    (horizontal and vertical),... About auto resolution When the ClickShare Base Unit display output is put in auto mode, the display output timings will be based on the Preferred Timing as described in the meeting room display or projector EDID.

  • Page 74: On-Screen Text Format

    As the base unit supports dual display, an output can be associated with the primary display or with the secondary display. Auto- matically the second input is associated with the free display. To change the position, click on the drop down box next to ClickShare Position and select the position. The corresponding display is associated with the output port.
  • Page 75 Medium Large 2. To change the text style, click on the drop down menu and select the desired style. Background color 1. Click in the input field next to Background Color or click on the color icon. R5900006 CLICKSHARE 04/12/2013...

  • Page 76: Audio Settings

    Slider to the left: less transparency 8.10 Audio settings About the audio settings The audio functionality can be disabled or enabled. When the enable and/or disable setting is changed, the Buttons must be re-paired before the setting becomes active. R5900006 CLICKSHARE 04/12/2013...

  • Page 77: Advanced Settings: Hostname

    Audio settings How to change 1. Log in to the ClickShare web interface. 2. Click the Setup tab and then the Audio tab. 3. To enable audio on the Base Unit, check the check box next to Enable Audio Functionality.

  • Page 78: Advanced Settings: Lan Network Settings

    IP address when a computer is plugged into a different place in the network. DHCP setup of the LAN network 1. Log in to the ClickShare web interface. 2. Click the Setup tab (1) and click Advanced (2). Image 8-20 DHCP setup The Advanced tab is displayed.

  • Page 79: Advanced Settings: Wifi Settings

    A connection with the Base Unit can be made via a wireless connection. A fixed wireless IP address is used to establish the con- nection. How to set up 1. Log in to the ClickShare web interface. 2. Click the Setup tab (1) and click Advanced (2). R5900006 CLICKSHARE 04/12/2013...

  • Page 80: Advanced Settings: Access Web Interface

    The web interface is always accessible via the Ethernet port. Access via the wireless interface can be enabled or disabled. How to enable-disable 1. Log in to the ClickShare web interface. 2. Click the Setup tab (1) and click Advanced (2).

  • Page 81: Advanced Settings: Access Ssh

    A Secured Shell access can be enabled or disabled for the wireless interface and/or for the Ethernet port. How to enable-disable 1. Log in to the ClickShare web interface. 2. Click the Setup tab (1) and click Advanced (2). 3. To enable access via wireless interface, check the check box next to Enable SSH via wireless interface (3).
  • Page 82 • Sensors • System management To check the system status 1. Log in to the ClickShare web interface. 2. Click the Maintenance tab and click Status. The Status tab page is displayed. Image 8-25 Status overview Detailed info for the WiFi network To see the MAC address of the associated devices, click on the corresponding detail button to get an overview.

  • Page 83: Maintenance, Buttons Information

    8. Web Interface Image 8-26 Detail associated devices System Management Use the Restart System button to restart ClickShare. Use the Shutdown System button to shutdown ClickShare. Image 8-27 System management 8.17 Maintenance, Buttons information About buttons The Buttons tab gives information on the Buttons that have been paired to the Base Unit.
  • Page 84 The Button needs to be paired to the Base Unit again before using it. The Button firmware version is incompatible with the Base Unit firmware version. 3. To get more information on the Button firmware, the number of connections and the MAC address, click More..R5900006 CLICKSHARE 04/12/2013...

  • Page 85: Configured Links

    By clicking on Download (3), an XML file is downloaded on the PC. This file contains all information about the base unit to pair buttons on your PC instead of on the base unit itself. To pair buttons on a PC you need to install the ClickShare Button Manager program.

  • Page 86: Calibrating A Clickshare Link

    In the context of Apple TV combined with the Link frame grabber, calibration is the procedure of detecting and determining a refer- ence image. This is used by the Auto Show/Hide function : When the output image of the ClickShare Link matches the reference image the output of the ClickShare Link is hidden.

  • Page 87: Base Unit Software Update

    8.20 Base Unit software update About Software update The software of the Base Unit can be updated via the web interface. The latest version of the software is available on Barco’s website, www.barco.com/clickshare. Click on Download Software. R5900006 CLICKSHARE 04/12/2013...

  • Page 88: How To Update

    5. Browse to the file with the new software and click Open to start the upload. Note: This should be an ipk file. You might have to unzip the file downloaded from Barco’s website. Note: Updating the software to the Base Unit and installing it can take several minutes. Progress can be followed on the meeting room display.

  • Page 89: Downloads From Base Unit

    8.21 Downloads from Base Unit About downloads The launcher service and the ClickShare client software for PC or MAC are stored on the Base Unit and can be downloaded for installation on the user’s PC. For more information, see "Pre-install of the Launcher service", page 50.

  • Page 90: Load Default Settings

    When uploading a config file, the history of software updates and paired dongles is lost. Paired dongles will however remain functional if the Base Unit has not changed from SSID or wireless password. 8.23 Load Default Settings About default settings The ClickShare Base Unit can return to the factory default settings. R5900006 CLICKSHARE 04/12/2013...
  • Page 91 The admin password is reset to admin. • Debug logging and remote logging are disabled. How to restore factory defaults 1. Log in to the ClickShare web interface. 2. Click the Maintenance tab (1) and then click Configuration (2).. Image 8-36 Factory defaults 3.

  • Page 92: Administrator Password

    The administrator password to log in in the web interface can be changed at any time. To change the administrator password 1. Log in to the ClickShare web interface. 2. Click the Maintenance tab (1) and then click Password (2)..

  • Page 93: Clickshare Help, Barco Contact Data

    If the launcher service is running hold down the shift key while connecting the dongle to the PC, until logging is started. If the launcher service is not running : hold down the shift key while double clicking the ClickShare application.

  • Page 94: Barco Clickshare Eula

    8. Web Interface Image 8-41 The content of the Contact tab is displayed. The Contact page contains a link to the ClickShare home page on Barco’s website (3). 3. Click on the link Visit the ClickShare product page. 4. Click Downloads Image 8-42 All kind of manuals, brochures and software updates can be found on that page.
  • Page 95 4. In the File Download window, click Save. The Save as window opens. 5. Browse to the location where to store the EULA file and click Save. A copy of the Barco ClickShare EULA has been saved to your laptop. R5900006 CLICKSHARE 04/12/2013...
  • Page 96 8. Web Interface R5900006 CLICKSHARE 04/12/2013...

  • Page 97: Software Updating

    Before updating the software Check the current software version of the Base Unit and the Button.. Retrieving the Base Unit software version 1. Login to the ClickShare web interface. User name : admin Default password : admin The web interface opens.

  • Page 98: Base Unit Software Update

    Two possible ways to update the software of the Base Unit • Via the Maintenance tab of the web interface • Using a USB stick containing the new version of the software For the first method you need to have access to the web interface.. R5900006 CLICKSHARE 04/12/2013...
  • Page 99 Base Unit will be reformatted. To update the Base Unit software via the web interface 1. Download the latest version of the software from Barco’s website, www.barco.com/clickshare. Click on Visit the ClickShare product page and go to tab Downloads.

  • Page 100: Emergency Recovery Procedure Via Software Recovery Stick

    For more information on pairing the Buttons, refer to "Buttons software update", page 92. To update the Base Unit software by copying the software on a USB stick 1. Download the latest version of the software from Barco’s website, , www.barco.com/clickshare. Click on Visit the ClickShare product page and go to tab Downloads 2.
  • Page 101 Press F12 immediately after starting up the Base Unit and keep it pressed until a message appears on screen asking to enter a password. Image 9-8 6. Enter ’clickshare’ as password. Beware when entering the password as the Base Unit will assume a QWERTY keyboard. The following screen appears.
  • Page 102 The following screen appears. Image 9-10 8. Select the first option and press Enter. A user name is requested. Image 9-11 9. Enter the user name (’barco’). A password is requested. Image 9-12 10.Enter the password (’barco’). R5900006 CLICKSHARE 04/12/2013...
  • Page 103 You can find this number on the label at the bottom of the Base Unit. The format of the article number is R9861006Bxx (xx depends on the regional variant of your unit). The following window appears. Image 9-16 R5900006 CLICKSHARE 04/12/2013...

  • Page 104: Buttons Software Update

    After reflashing the Base Unit, verify online whether the latest version of the Base Unit software is installed. If not, update the Base Unit software via the web interface or via a USB stick. Refer to "Accessing the ClickShare Web Interface", page 51 and "Retrieving software versions", page 85.
  • Page 105 Note: in case no software update of the Button was required only pairing will be performed and the LEDs will become static white. 2. Unplug the Button from the Base Unit. Image 9-20 The Button software is updated. R5900006 CLICKSHARE 04/12/2013...
  • Page 106 9. Software updating R5900006 CLICKSHARE 04/12/2013...

  • Page 107: Maintenance Of The Product

    10. Maintenance of the product 10. MAINTENANCE OF THE PRODUCT 10.1 Maintenance of your ClickShare Maintenance No specific periodic maintenance is needed. ARNING Do not clean the Tray with products containing alcohol. R5900006 CLICKSHARE 04/12/2013...
  • Page 108 10. Maintenance of the product R5900006 CLICKSHARE 04/12/2013...

  • Page 109: Troubleshooting

    11.1 Step by step support procedure Handle as follow for the Base Unit: 1. Set up the unit in a stand-alone environment. Connect a keyboard and a monitor, known as working with ClickShare. 2. Check if the base unit starts up normally.
  • Page 110 Refer to the corresponding chapter of the documentation. • Check the proxy settings Users do not get a ClickShare drive when • No automatic refresh of drives • Refresh your view on the laptop. inserting the Button in their laptop.
  • Page 111 Windows XP the appropriate solution via link : Computer”. http://support.microsoft.com/kb/297694 ClickShare does not work on my Mac ClickShare with software version This is a known issue. Upgrade the Base 01.01.00.0092 is not compatible with Unit with the latest software version to fix MacBook with Retina display the problem.
  • Page 112 Interface and change the Frequency band and/or WiFi channel. After +/- 1 minute, the processes should automatically recover. ClickShare Base Unit does not start up Configuration file is corrupted Browse to the Configuration tab of the correctly Web Interface and press “Load Default Settings”.

  • Page 113: Generating Log Files

    7. Go back to the Logging tab page and click Download Log. 8. Save the log file on your laptop. To generate log files via the Client software 1. Hold the Shift key on your keyboard and double-click the ClickShare executable. R5900006 CLICKSHARE 04/12/2013...
  • Page 114 11. Troubleshooting Image 11-3 Client logging 2. Reproduce the error of bug that occurred. 3. Download the log file. R5900006 CLICKSHARE 04/12/2013...

  • Page 115: Frequently Asked Questions

    Unit, the base unit mutes the output signal towards the display or projector. Depending on the configuration of the display or projector, this can trigger a standby mode in the display or projector. As soon as a ClickShare Button is connecting to the Base Unit, the Base Unit restores the signal to the display or projector, showing a welcome message or introduction screen.
  • Page 116 It is very unlikely that WiFi interference will limit the performance of ClickShare or other devices within its immediate proximity. This is because ClickShare works in both the 2.4 GHz band as well as the 5 GHz band, which leaves you with many options to choose the channel that is used the least in your environment.
  • Page 117 What is the maximum amount of ClickShare Buttons that can be connected to a Base Unit? There is no limit to the number of ClickShare Buttons that can be paired to the Base Unit. We have done tests with 20 ClickShare Buttons connected to the Base Unit simultaneously (i.e.
  • Page 118 12. Frequently Asked Questions R5900006 CLICKSHARE 04/12/2013...

  • Page 119: Order Info

    13.1 List of articles and their order numbers List Order Number (E-Item) E-Item Description Description R9861005CN CLICKSHARE SET CN Chinese version of the ClickShare set R9861005EU CLICKSHARE SET EU European version of the ClickShare set R9861005JP CLICKSHARE SET JP Japanese version of the ClickShare set...
  • Page 120 13. Order info R5900006 CLICKSHARE 04/12/2013...

  • Page 121: Environmental Information

    According to the “China Administration on Control of Pollution Caused by Electronic Information Products” (Also called RoHS of Chinese Mainland), the table below lists the names and contents of toxic and/or hazardous substances that Barco’s product may contain. The RoHS of Chinese Mainland is included in the MCV standard of the Ministry of Information Industry of China, in the section “Limit Requirements of toxic substances in Electronic Information Products”.

  • Page 122: Production Address

    Pollution Control Labeling Standard” of Chinese Mainland, marked with the Environmental Friendly Use Period (EFUP) logo. The number inside the EFUP logo that Barco uses (please refer to the photo) is based on the “Standard of Electronic Information Products Environmental Friendly Use Period” of Chinese Mainland.

  • Page 123: Index

    Logging 80, 101 Components ClickShare Link Calibration ClickShare product Maintenance 69, 71, 73–75, 77, 95 Client software Buttons Configuration 77–78 ClickShare Link Default settings Calibration Manage system Configured Links Configured Links Software 75, 77 Connecting 29, 31–33 R5900006 CLICKSHARE 04/12/2013...
  • Page 124 Report issue Password SalesForce Change Shared desktop Tabs Extended Wallpaper 56, 58 Primary Personalized Software update 85–86, 92 Selection Base Unit WiFi settings Buttons Web Interface Software versions Access Base unit WiFi settings Button Specifications 14, 16 R5900006 CLICKSHARE 04/12/2013...

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