Troubleshooting; Basic Troubleshooting - Barco ClickShare User Manual

4. TROUBLESHOOTING

4.1

Basic Troubleshooting

Problem solving
In this chapter some problems that might occur while using ClickShare are listed. For each problem possible causes are given and
a solution is proposed. If you cannot solve the problem yourself, please contact your local IT administrator.
Problem
Your screen is not shown on the display
when pressing the Button.
Your screen is shown, but your audio is
not playing on the meeting room audio
system
Your content is removed from the display
and the LEDs of your Button are blinking
white.
Nothing is shown on the display at all.
Two laptops connected with the Base
Unit in a dual display meeting room but
only one shows an image
R5900001 CLICKSHARE 22/12/2014
Cause
You are the fifth person that wants to
share his content to the display. Only
four screens can appear simultaneously.
A message appears on your computer.
The ClickShare client software is not
running.
Your audio signal on your PC is muted
Audio on the Base Unit is disabled.
Audio system of the meeting room is not
switched on
When using separate audio, audio cable
is not connected.
Default speaker is not correctly set .
Audio Functionality is not enabled in the
Base Unit.
Buttons are not re-paired after changing
the audio setting on the web interface
Connection to the display has been lost.
The display is switched off.
Wrong input is selected.
The display cable is not connected
(correctly).
The display does not recognize or is
not able to display the Base Unit output
resolution.
The Base Unit is in standby mode.
The Base Unit is powered off.
The Button's software is not compatible
with that of the Base unit
One of the displays is switched off
One display cable is not connected
4. Troubleshooting
Solution
Click and hold the Button to use the Show
me full screen function of ClickShare.
Refer to "Advanced Use", page 15.
Go to the ClickShare drive and run the
software.
Right click on the speaker icon and switch
off the mute.
You or an administrator should change
the corresponding setting via the web
interface.
Switch on the audio system of the
meeting room.
Check audio connection between the
Base Unit (audio out, green connector)
and the audio system of the meeting
room.
With a Button inserted, set ClickShare
speaker as your default speaker.
Enable Audio Functionality in the Base
Unit's web interface and re-pair the
dongles.
Re-pair the buttons.
ClickShare tries to restore the connection
automatically. If this fails, the LEDs of
the Button start blinking red. You should
unplug the Button from your laptop and
start a new.
Switch on the display.
Select the correct input.
(Re)insert the display cable to the display
and the Base Unit.
You or an administrator should change
the corresponding setting via the web
interface.
Briefly push the standby button on the
Base Unit or plug in a Button and run the
ClickShare client software.
Re-pair and update the software of the
Button by inserting it in the front USB port
of Base Unit.
Switch on the display.
(Re)insert the display cable to the display
and the Base Unit.
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