Chapter 5: Troubleshooting; General Hints And Tips - Nomadix HotSpot Gateway HSG User Manual

H S G ™
OT POT ATEWAY
Troubleshooting
This chapter provides information to help you resolve common hardware and
software problems. It also contains a list of known error messages associated with the
Management Interface.

General Hints and Tips

The HSG is both a hardware device and a powerful software utility. As a hardware
computing device, the HSG requires careful handling. It should be positioned in a
dust-free and temperature-controlled environment. Never block the unit's ventilation
holes, and do not stack with other equipment (unless correctly mounted in a rack). If
you suspect the unit is overheating, check that the internal cooling fan is operating
correctly. The fan should run freely and silently at all times. The power cord and the
UTP patch cables must have an unrestricted path between the unit and their
destinations. Ensure that the RJ45 connectors are firmly located in their receptacles.
Applying these guidelines should ensure trouble-free operation.
Troubleshooting
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