Page 1: User Guide
Aastra Model 6737i IP Phone User Guide Release 3.2.2 41-001452-00 Rev 00– 07.2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 2: Software License Agreement
Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distri- bution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
Page 3: Table Of Contents
................14 Phone Options via the Aastra Web UI .
Page 4: Content
Content Resetting a User Password ................. 48 Restarting your phone .
Page 5 Content Making Calls ....................113 Dialing a Number .
Page 6 Content Incoming Call Interrupts Dialing ................169 Switch UI Focus to Ringing Line .
Page 7 Content Model M670i and M675i Expansion Modules ............190 Using the Expansion Modules .
Page 8: Welcome
About this Guide This guide explains how to use the basic features of your new 6737i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.
Page 9: Requirements
Aastra Telecom. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 6737i phone, please refer to the Aastra 6737i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide.
Page 10: Getting Started
Getting Started The 6737i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 11 Getting Started The 6737i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.
Page 12: Network Connected/Network Disconnected
Getting Started When the configuration update is complete, the phone displays the following screens and then displays the Idle screen. Network Done Services Icom Callers John Smith Sat Jan 1 12:18am Idle Screen Network Connected/Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen.
Page 13: Idle Screen
"Network Connected" prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone. For more information about connecting your phone, see the Aastra 6737i IP Phone Installation Guide, the section "Con- necting to the Network and to Power".
Page 14 Getting Started By default, the top softkeys 1 through 4 are configured for Services, Directory, Callers List, and Intercom, respectively. You can configure the 6 top keys with up to 10 functions, and the 6 bottom softkeys with up to 20 functions as required. Services Intercom Directory...
Page 15 Getting Started You can configure up to 10 functions on the top set of softkeys. If you have additional functions configured on the top softkeys that do not display on the main idle screen, a "More" displays at the top right of the screen. Pressing the More softkey toggles between the first screen and a second screen of softkeys configured on your phone.
Page 16 Getting Started A More softkey also displays at the bottom right of the screen if you have configured softkeys other than the default softkeys. For example, if you configure a bottom softkey for speed dialing to Home, and then you pickup the handset, the screen displays the Dial, Conf, and Xfer default softkeys with a More softkey.
Page 17: Ip Phone Keys
Key Panel The following sections describe the various 6737i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.
Page 18: Key Descriptions
IP Phone Keys Key Descriptions The following table identifies the keys on the key panel of your 6737i IP phone that you can use for handling calls. Text Keys Symbol Keys Key Description* Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Page 19 For more information about programming the softkeys to perform specific functions, see the Aastra Model 6737i IP Phone User Guide. *See the Aastra 6737i IP Phone User Guide for more information about each of these keys. 41-001452-00 Rev 00 – 07.2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
Page 20: Keypad Keys
IP Phone Keys Keypad Keys The 6737i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet. The 6737i phone keypad includes the following:...
Page 21: Methods For Customizing Your Phone
Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI.
Page 22 Methods for Customizing Your Phone Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied.
Page 23: Phone Options Via The Aastra Web Ui
In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
Page 24 Methods for Customizing Your Phone The Network Status window displays for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. 41-001452-00 Rev 00 – 07.2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
Page 25 Expansion Modules - Allows you to configure an additional 36 softkeys with a M670i Expansion Module, or an additional 60 softkeys with a M675i Expansion Module if an it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached.
Page 26 Webpage Language and Input Language Account Configuration - Allows you to configure “Do Not Dsturb” (DND) and “Call Forwarding” (CFWD) by account. You can have multiple accounts on the 6737i. 41-001452-00 Rev 00 – 07.2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
Page 27: Phone Status
Phone Status Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Page 28: Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
Page 29: Phone Status Via The Aastra Web Ui
• SIP Account status SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. 41-001452-00 Rev 00 – 07.2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 30 Phone Status The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed. SIP Account Status The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.
Page 31: Customizing Your Phone
Customizing Your Phone Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
Page 32 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
Page 33 Customizing Your Phone Aastra Web UI Click on Basic Settings->Preferences->Ring Tones. For global configuration: In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, Brazil, Malaysia, Russia, and US. Default is US.
Page 34: Contrast Level
Customizing Your Phone Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI Press...
Page 35: Backlight
Customizing Your Phone Backlight The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display to the following: • Off - Backlight is always OFF. • Auto (Default)- Automatically turns ON the backlight when the phone is in use, and then automatically turns OFF the backlight when the phone is idle after a specified length of time.
Page 36 Customizing Your Phone If you selected "Auto", press the Advanced softkey. Backlight Auto Advanced - Cancel - Done - Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Valid values are 1 to 120 seconds (2 minutes).
Page 37: Live Dialpad
Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6737i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial...
Page 38: Set Audio
You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6737i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 39 Customizing Your Phone Select the audio mode you want to use on your phone. Default is Speaker. Valid values are: • Speaker (Default) • Headset • Speaker/Headset • Headset/Speaker Audio Mode Speaker Headset Speaker/Headset Headset/Speaker Cancel - Done - Press Done to save your setting. Select Headset Mic Volume.
Page 40: Time And Date
• Time Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone.
Page 41 Customizing Your Phone Press Done to save the setting. Select Time Format. Using the "Change" softkey, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h. Time Format Time Format: - Change...
Page 42 Customizing Your Phone Select a date format from the list of options. Default is Sun Jan 2. Valid values are: • Sun Jan 2 (Default) • 2-Jan-00 • 2000 01 02 • 02/01/2000 • 02/01/00 • 02-01-00 • 01/.02/00 • Jan 2 •...
Page 43 Customizing Your Phone Set Time Zone Select Preferences. Select Time and Date. Select Time Zone. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - A list of Time Zones display for different areas of the world.
Page 44 Customizing Your Phone Daylight Savings Time Select Preferences. Select Daylight Savings. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - Select a Daylight Savings time from the list of options. Default is Automatic.
Page 45 Customizing Your Phone Set Time Servers With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server 2, and if neccessary Time Server 3 Select Preferences.
Page 46 Customizing Your Phone Aastra Web UI Click on Basic Settings->Preferences->Time and Date Setting. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen.
Page 47 Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, configu- ration parameters, etc.) display in that language.
Page 48 You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, see your System Administrator. Click on Basic Settings->Preferences->Language Settings. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: •...
Page 49 Russian). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
Page 50 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
Page 51 Customizing Your Phone Portguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
Page 52 You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI.
Page 53 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected.
Page 54: User Password
If you change the password Then you need to using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
Page 55: Resetting A User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 56: Restarting Your Phone
“Making Calls” page 113. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” key in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.
Page 57 Options List. At the prompt, "To unlock the phone", enter your user password and press Enter. The phone unlocks Aastra Web UI Click on Operation->Phone Lock. Lock the Phone In the "Lock the Phone?" field, click Lock.
Page 58: Defining An Emergency Dial Plan
A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.
Page 59: Line Keys And Softkeys
Keys Multiple Line and Call Appearances The 6737i has 4 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.
Page 60: Softkeys
If a M670i or M675i Expansion Module(s) is attached to the phone, you can configure up to an additional 36 softkeys on each M670i Expansion Module and up to 60 softkeys on each M675i Expansion Module. (The 6737i IP Phone allows up to 3 expansion modules on each phone).
Page 61 Description Flash Indicates the key is set to generate a flash event when it is pressed on the 6737i. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 62: State-Based Softkeys (Bottom Keys Only)
Line Keys and Softkeys State-Based Softkeys (Bottom Keys only) On the 6737i bottom softkeys, you can configure a specific state to display when a softkey is being used. None None None None None None Softkeys (state-based) The following table describes the states available to configure for the softkeys.
Page 63 Key Display Behavior On the 6737i IP Phone, you can configure up to 20 functions on the bottom softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automati- cally appear in the first available position on the LCD display.
Page 64 Line Keys and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone. John Smith Key 12 displays in Sat Jan 1 12:18am softkey position 1 on the phone - LAB 41-001452-00 Rev 00 – 07.2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 65: Line Key
Line Key You can set a softkey to act as a line/call appearance key on the 6737i. The This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see “Multiple Line and Call...
Page 66 Configuring a Line Key You can set a key as an additional line on the 6737i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see “Multiple Line and Call Appearances”...
Page 67: Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6737i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
Page 68 Line Keys and Softkeys Press-and-Hold to Create a Speed Dial (applicable to softkeys, keypad keys, expansion module keys) IP Phone UI Pressing and holding down a softkey, keypad key, or expansion module key on the phone initiates a speed dial feature. Note: When creating a speed dial key from the IP Phone UI, you must select a softkey, keypad key, or expansion module key that has no preassigned function (key must be set to None or Empty.) If you press and hold a keypad key that is already...
Page 69 Line Keys and Softkeys In the "Line:" field, select a line to apply to the speed dial key. Enter Name: John Smith Enter Number: 555-6789 Line: 1 - Save - Backspace Change - Cancel - - 123 This is the line that the phone opens to dial the number after you press the speed dial key. By default, the phone uses Line 1 for the speed dial key.
Page 70 Line Keys and Softkeys In the "Enter Name:" field, enter a name to apply to the speed dial key. Use the keypad keys to enter the name. Continue to press the keypad keys to access the next letter for that key (i.e. press 2 three times to access C).
Page 71 Line Keys and Softkeys Creating a Speed Dial Key Using the Sofkeys or Expansion Module Keys Aastra Web UI Use the following procedure to set a key to function as a speed dial. The procedure shows the softkey screens as an exam- ple.
Page 72 Line Keys and Softkeys Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click on Operation->Keypad Speed Dial.. Select from "Digit 1" through "Digit 9". In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the "+"...
Page 73: Editing Speed Dial Keys
Operation->Expansion Module Keys • Using the IP Phone UI at the path: – Options->Preferences->Speed Dial Edit The following illustration shows the path in the 6737i IP Phone UI for editing a speed dial key. Preferences Enter Name: 1. Tones John Smith 2.
Page 74 Line Keys and Softkeys Editing a Speed Dial on a Softkey or Expansion Module Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>. Select the key configured for speed dial. In the "Value" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the "+"...
Page 75: Do Not Disturb" (Dnd) Key
If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
Page 76 Line Keys and Softkeys Configuring a DND Key Aastra Web UI Use the following procedure to set a key to function as "Do Not Disturb". The procedure shows the softkey screens as an example. Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>.
Page 77: Busy Lamp Field (Blf) Key
On the 6737i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF func- tionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key. When the moni- tored user is on an active call, a small telephone icon is shown with the handset off-hook.
Page 78: Blf List Key
A receptionist has a 6737i6737i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 6737i, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.
Page 79 Configuring a BLF List Key The BLF List function can be configured on the 6737i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.
Page 80: Automatic Call Distribution (Acd) Key (For Sylantro Servers)
Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 6737i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
Page 81 Line Keys and Softkeys Configuring an Automatic Call Distribution (ACD) Key Aastra Web UI Use the following procedure to configure ACD on the 6737i IP Phone. The procedure shows the softkey screens as an example. Click on Operation->Softkeys and XML.
Page 82 The table below shows the status of the LED as they may appear on your IP phone. Status: Logged In and Phone Model Status: Unavailable Logged Out Available 6737i Solid Red LED Blinking Red LED No LED icon Blinking...
Page 83 Line Keys and Softkeys Using the keypad, enter your User ID (phone number provided by your System Administrator). Using the keypad, enter your Password (provided by your System Administrator) and press the Log In Key. Note: Use the Backspace key to move back a space and delete a character if required. Use the Cancel softkey to cancel the ACD login.
Page 84: Directed Call Pickup/Group Call Pickup Keys
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Page 85 Click Save Settings. Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Aastra Web UI Use the following procedure to configure Group Call Pickup on the 6737i IP Phone. The procedure shows the softkey screens as an example. Note: A ring group must be configured on the Sylantro Server in order for a GCP key to function.
Page 86 Line Keys and Softkeys In the “Value” field, enter groupcallpickup. In the "Line" field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 9. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys Select from “Key 1”...
Page 87 Line Keys and Softkeys Use the 5 and 2 keys to scroll through the list to select an extension. Press the Pickup Key for the extension you select. The call is answered. Services Icom Callers DCP on line: Select an extension 1.
Page 88: Xml Key
XML Key The 6737i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
Page 89 Line Keys and Softkeys Configuring XML Services Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>. Softkeys Select from “Key 1” through “Key 10” on the Top keys. Select from "Key 1" through "Key 20" on the Bottom keys.
Page 90 Click Save Settings. Configuring an XML Key Aastra Web UI Use the following procedure to configure an XML key on the 6737i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>.
Page 91 Line Keys and Softkeys In the "XML Application URI" field, enter the applicable URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. In the "XML Application Title" field, enter the title of the service. This title appears on the phone’s LCD after pressing the XML key.
Page 92 To exit from the "Services" menu, press the Services key again. From an XML Key Press the XML key on the 6737i phone. A "Custom Features" screen displays or the title you specified. Use the 5 and 2 to scroll through the customized features.
Page 93: Flash Key
Flash Key You can set a key to generate a flash event when it is pressed on the 6737i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 94: Sprecode Key
System Administrator for information about available services. Configuring a Sprecode Key Aastra Web UI Use the following procedure to configure a Sprecode key on the 6737i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML.
Page 95: Park/Pickup Keys
Click Save Settings. Park/Pickup Keys The 6737i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, and Sylantro servers.
Page 96 Line Keys and Softkeys Select from “Key 1” through “Key 10” on the Top keys. Select from "Key 1" through "Key 20" on the Bottom keys. In the "Type" field, select Pickup In the "Label" field, enter a label for the pickup softkey. Click Save Settings.
Page 97 Line Keys and Softkeys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call While on a live call, press the "Park" key. Perform the following for your specific server: For Asterisk Server Server announces the extension number where the call has been...
Page 98: Last Call Return (Lcr) Key (Sylantro Servers Only)
Line Keys and Softkeys Last Call Return (lcr) Key (Sylantro Servers only) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr”...
Page 99: Call Forward Key
Call Forward Key Using the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 100: Blf/Xfer
Line Keys and Softkeys In the "Type" field, select Call Forward. Click Save Settings. BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or consultatively.
Page 101 Line Keys and Softkeys Configuring a BLF/Xfer Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>. Softkeys Select from “Key 1” through “Key 10” on the Top keys. Select from "Key 1" through "Key 20" on the Bottom keys.
Page 102: Speed Dial/Xfer
Line Keys and Softkeys Speed Dial/Xfer The speed dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The Speed Dial/Xfer key combines the Speed Dial and Xfer key's functionality together allowing the user to transfer calls or use Speed Dial with one key.
Page 103 Line Keys and Softkeys Configuring a Speed Dial/Xfer Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>. Softkeys Select from “Key 1” through “Key 10” on the Top keys. Select from "Key 1" through "Key 20" on the Bottom keys.
Page 104: Speed Dial/Conf
Speed Dial/Conf The 6737i allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre- defined number while remaining in the call.
Page 105: Services Key
1 through 9 Click Save Settings. Services Key By default, the 6737i has a Services key configured on key 1 of the Top keys. However, you can use any key to configure a "Services" key. Services The Services key accesses enhanced features and services provided by third parties. Using the "Services" key, you can: •...
Page 106 181. Configuring a Services Key Aastra Web UI Use the following procedure to configure a Services key on the 6737i IP Phone. The procedure shows the top softkeys screen as an example. Note: By default, the Services key is Key 1 on the Top Softkeys.
Page 107: Directory Key
Directory Key By default, the 6737i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assign the Directory key to any key on the top or bottom keys on the phone. Pressing the Directory key displays the “Directory List”.
Page 108 Line Keys and Softkeys Configuring a Directory Key Aastra Web UI Use the following procedure to configure a Directory key on the 6737i IP Phone. The procedure shows the top softkeys screen as an example. Note: By default, the Directory key is Key 2 on the Top Softkeys.
Page 109: Callers List Key
Callers List Key By default, the 6737i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone. Pressing the Callers List key displays the “Callers List”.
Page 110 Line Keys and Softkeys Configuring a Callers List Key Aastra Web UI Use the following procedure to configure a Callers List key on the 6737i IP Phone. The procedure shows the top softkeys screen as an example. Note: By default, the Callers List key is Key 3 on the Top Softkeys.
Page 111: Intercom Key
Intercom Key By default, the 6737i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assign the Intercom key to any key on the top or bottom keys on the phone.
Page 112 Line Keys and Softkeys Configuring an Intercom Key Aastra Web UI Use the following procedure to configure a Callers List key on the 6737i IP Phone. The procedure shows the top softkeys screen as an example. Note: By default, the Intercom key is Key 4 on the Top Softkeys.
Page 113: Phone Lock Key
You can configure a key on the IP Phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Configuring a Phone Lock Key Aastra Web UI Use the following procedure to configure a Phone Lock key on the 6737i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML.
Page 114: Paging Key (Sends The Rtp Stream)
Line Keys and Softkeys Using the Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. Lock the Phone Press the LOCK key. The phone locks.
Page 115 Line Keys and Softkeys Configuring a Paging Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>. Softkeys Select from “Key 1” through “Key 10” on the Top keys. Select from "Key 1" through "Key 20" on the Bottom keys.
Page 116 Click Save Settings. Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.Recipient of a Paging call can set a global “Do Not Disturb”...
Page 117: None Key
Configuring a None Key Aastra Web UI Use the following procedure to configure a None key on the 6737i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>.
Page 118: Empty Key
"empty". The keys are added in order (from key 1 to key 20) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Aastra Web UI Use the following procedure to configure an Empty softkey on the 6737i phone. Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>. Softkeys Select from “Key 1”...
Page 119: Deleting A Key
Line Keys and Softkeys Deleting a Key Aastra Web UI Use the following procedure to delete a key on the 6737i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>.
Page 120: Making Calls
Making Calls Making Calls This section describes ways to make calls on your 6737i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance key...
Page 121: Using Handsfree Speakerphone
When handsfree is on, the speaker light turns on. Using a Headset The 6737i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Page 122: Using Intercom
Using Intercom On the 6737i, you can use the Icom key to automatically connect with a remote extension. By default, the Intercom key is configured as Key 4 on the top set of softkeys. Intercom 41-001452-00 Rev 00 –...
Page 123: Redial
When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6737i IP phone using the Aastra Web UI. The following table describes these features.
Page 124: Mute
Making Calls Accessing the Redial List IP Phone UI If you are off-hook and press , the telephone automatically dials the last number you called. If you are not on the phone, press to display the most recently dialed number and use 2 and 5 to scroll through the list to view the other numbers.
Page 125: Receiving Calls
Receiving Calls Receiving Calls When a call is ringing at your extension, the inbound callers extension and name display to the screen. The line/call appearance light flashes quickly for the incoming call. John Smith Tue May 17 10:19am L1 Ring Keri March Answering an Incoming Call IP Phone UI...
Page 126: Handling Calls
Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold key.
Page 127: Transferring Calls
Handling Calls Automatic Hold When juggling between calls, you do not have to press the hold key to go from one call to the next. The phone automati- cally puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held.
Page 128 Transferring Two Existing Calls The 6737i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call B: Press Xfer key.
Page 129: Conferencing Calls
More Screen that displays when handset is lifted Local Conferencing The 6737i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6737i. Note: Your System Administrator can set your Conference key to speed dial a specific number.
Page 130 Centralized Conferencing (for Sylantro and Broadsoft Servers) The 6737i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6737i uses Local Conferencing by default.
Page 131 Handling Calls Reference For more information on Centralized Conferencing, see “Centralized Conferencing” page 182 or contact your System Administrator. Using Centralized Conferencing IP Phone UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, “Using Local Conferencing”...
Page 132 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 6737i is limited to 9 conferences (a single conference each on lines 1 through 9). Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)”...
Page 133: Ending Calls
Press the Conf Key again to join the Parties to the active conference. Ending a Conference and Transferring Remaining Parties The 6737i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key.
Page 134: Managing Calls
Managing Calls Managing Calls The 6737i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
Page 135 Managing Calls 2 and 5 You can access entries by pressing to scroll through the list. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, 2 and 5 press 7 three times for ‘Ron’).
Page 136 Managing Calls Screen 2 Label more Office | Save Backspace Label Cancel Adding Names, Numbers, Labels IP Phone UI On Screen 1: • You can add names using the abc softkey. • You can add numbers (up to 7 numbers per name) using the numbers on the phone’s keypad. •...
Page 137 Managing Calls The following example shows the same Directory entry without a label. Steve Smith 905-760-9999 Line: 1 | Delete Dial Change Add Number Quit • You can use the Dial softkey to automatically dial the number in the Directory entry. •...
Page 138 Managing Calls Cell 783-444-5555 Line: 1 | Delete Dial Arrange Change Add Number Quit Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey. Label: Cell 1.
Page 139 Managing Calls Deleting Entries from the Directory List You can delete entries from the Directory List in the following ways: • Delete a single name or number and all associated numbers and labels. • Delete specific numbers and labels from a single entry •...
Page 140 Managing Calls To delete all entries from the Directory List: Press the Directory key. Directory 97 items to view Press 1st letter DeleteList - - Add New Quit - At the “Directory List” top screen, press DeleteList. Saving Entries to the Directory List You can save entries (names and numbers) from other sources to your Directory using the following methods: •...
Page 141 Press Copy. The entry is saved in the Directory List. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
Page 142 Managing Calls Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI Aastra Web UI Click on Operation->Directory. In the Directory List field, click on Save As. A File Download message displays.
Page 143: Callers List
Callers List The Callers list is a stored log of your incoming calls. The 6737i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
Page 144 Managing Calls Access the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Key Handsfree Press the Callers List key. Use the 2 and 5 keys to scroll through the line items in the Callers List. Note: To the left of a line item, a b icon displays with the handset ON or OFF the receiver.
Page 145 Managing Calls IP Phone UI Use the following procedure to edit the Callers List. Use the following illustration as a reference. Callers List Handsfree Press the Callers List Key. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on your list.
Page 146 Download the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 147: Account Configuration (Dnd And Call Forwarding)
On the 6737i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
Page 148 DND key LED OFF when current account in focus has DND disabled. Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring DND The following describes configuring DND on your phone.
Page 149 1.If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2.Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 150 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3 .Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 151 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6737i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set a CFWD mode using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode: Account (default), Phone, and Custom.
Page 152 MWI LED OFF if CFWD All is disabled. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. 41-001452-00 Rev 00 – 07.2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
Page 153 Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI. Note: (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. If you do not configure a Call Forward key, you can still access the Call Forward menu from the IP Phone UI at the path, Options- >Call Forward.
Page 154 (All, Busy, and/or No Answer) for each account independently or all accounts.On the 6737i, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 155 If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)
Page 156 Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI.
Page 157 Managing Calls CFWD in Account Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Services Services Services Callers Callers Callers Screenname2 Screenname3 Screenname1 CFWD Busy CFWD All Tues Jan1 10:00am Tues Jan1 10:00am Tues Jan1 10:00am - Call Fwd - Call Fwd - Call Fwd...
Page 158 Managing Calls For the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Services Services Callers Callers Call Forward Call Forward...
Page 159 Managing Calls CFWD in Phone Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Services Services Services Callers Callers Callers Screenname2 Screenname3 Screenname1 CFWD All CFWD All CFWD All Tues Jan1 10:00am Tues Jan1 10:00am Tues Jan1 10:00am - Call Fwd - Call Fwd - Call Fwd...
Page 160 Managing Calls In the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Services Services Callers Callers Call Forward Call Forward...
Page 161 Managing Calls CFWD in Custom Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Services Services Services Callers Callers Callers Screenname2 Screenname3 Screenname1 CFWD Busy CFWD All Tues Jan1 10:00am Tues Jan1 10:00am Tues Jan1 10:00am - Call Fwd - Call Fwd - Call Fwd...
Page 162 Managing Calls Select a state for the selected account(s) using the UP and DOWN arrow keys You can enable/disable any or all of the following states for a specific account or for all accounts (with individual configurations): • All - Enables CFWD All for an account and forwards all incoming calls for that account, to the specified number. The phone number can be different between accounts.
Page 163 Managing Calls Press the CHANGE key for the mode you selected in step 4. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Services Services Callers Callers Call Forward Call Forward Mode NoAns Mode NoAns Change State:...
Page 164: Missed Calls Indicator
Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as "<number> New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.
Page 165: Voicemail
Managing Calls Voicemail The Voicemail feature on the 6737i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
Page 166: Additional Features
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6737i phone the same way you would on a regular telephone.
Page 167 Additional Features Configuring Suppression of DTMF Playback Aastra Web UI Use the following procedure to configure suppression of DTMF playback. Note: "Suppress DTMF Playback" is enabled by default. Click on Basic Settings->Preferences. Go to the "General" section The “Suppress DTMF Playback” field is enabled by default. To disable this field, uncheck the box.
Page 168: Display Dtmf Digits
Display DTMF Digits A feature on the 6737i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or expansion module key.
Page 169: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.
Page 170: Call Waiting Tone Period
“Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone Period”...
Page 171: Stuttered Dial Tone
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.
Page 172: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 173: Call Hold Reminder During Active Calls
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the “Call Hold Reminder During Active Calls” in the Aastra Web UI.
Page 174: Call Hold Reminder (On Single Hold)
(even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI. Configuring “Call Hold Reminder”...
Page 175: Status Scroll Delay
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General.
Page 176: Incoming Call Interrupts Dialing
You can enable or disable this parameter in the Aastra Web UI at the path Basic Settings->Preferences->General. Notes: 1. On a 6737i, you can press "Ignore" to ignore the call. To answer the call, you can press "Answer", lift the handset, or press the Speaker Key.
Page 177 Additional Features Configuring "Incoming Call Interrupts Dialing" Aastra Web UI Use the following procedures to configure "Incoming Call Interrupts Dialing" on the IP Phone. Note: "Incoming Call Interrupts Dialing" is disabled by default. Click on Basic Settings->Preferences->General. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box).
Page 178: Switch Ui Focus To Ringing Line
Switch UI Focus to Ringing Line You can configure a feature on the 6737i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 179: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout The 6737i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off- hook to make another call, you pickup on the preferred line.
Page 180: Goodbye Key Cancels Incoming Calls
Goodbye Key Cancels Incoming Calls The 6737i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call"...
Page 181 Additional Features Configuring Goodbye Key to Cancel Incoming Calls Aastra Web UI Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP phone. Note: "Goodbye Key Cancels Incoming Call" is enabled by default. Click on Basic Settings->Preferences->General.
Page 182: Message Waiting Indicator
MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator...
Page 183: Incoming Intercom Call Features
You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra...
Page 184: Using Redial Key For "Last Number
Additional Features Configuring Incoming Intercom Settings Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone. Click on Basic Settings->Preferences->Incoming Intercom Settings. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.
Page 185: Group Rtp Paging
SIP signaling. This is called Group Paging on the IP phones. You can specify up to 5 mul- ticast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
Page 186: Shared Call Appearance (Sca) Call Bridging
Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
Page 187 Additional Features Line Keys and Idle Screens State Call LED Call Caller ID Non-Call LED Non-Call Caller ID Idle Seized Solid Green None Solid Red None Progressing (outgoing call) Green Called Part7 Solid Red None Alerting (incoming call) Blinking Unselected Red Active Solid Green Far-end...
Page 188: Available Features Enabled By Administrators
Customizable Callers List Key and Services Key The 6737i IP Phone currently has a Callers List key and a Services key. Your System Administrator can specify an XML URI that creates a custom Callers List and Services application for your phone. When you press the Callers List key or the Serv- ices key, the phone accesses a custom XML URI Callers List, or a custom XML URI Service.
Page 189: Centralized Conferencing
Centralized Conferencing The 6737i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized confer- encing on the SIP server (versus localized, on the phone). Your System Administrator must enable this feature on your phone before you can use centralized conferencing.
Page 190: Answer And Ignore Softkeys For Xml Applications
Playing a WAV File On Your Phone If enabled by your Administrator, the 6737i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.
Page 191: Using The Keypad During Active Xml Applications
Options Key If enabled by your Administrator, the Services Menu on the 6737i IP Phone can be redirected to an XML script. This allows the server to provide the phone with available options, rather then accessing them from the phone-side. You access the XML script by selecting the Services Menu.
Page 192: Xml Applications And Off-Hook
XML Override for a Locked Phone The 6737i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use softkeys/expansion module keys applicable to the XML application even though the phone is locked.
Page 193: Authentication Support For Http/Https Download Methods
Broadsoft Client Management System (CMS) If enabled by an Administrator, the 6737i has authentication support when using HTTP or HTTPS as download protocols (as per RFC 2617). When a phone is connected to a Broadsoft Server using the CMS tool, a LOGIN key displays. Pressing the LOGIN key displays a login screen with Username and Password.
Page 194: Display Of Call Destination Information
By default, your phone displays call destination information if your phone is configured to forward calls to other destina- tions. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6737i IP Phone. Call Destination Information...
Page 195: Indication Of Terminated Calls
An audible busy signal is also heard on the phone. The configuration of this feature can also include the maximum time interval that the busy signal is audible. Contact your System Administrator for more information. The following is the call terminated screen that displays on the 6737i if this feature is enabled on your phone: 6737i Call Terminated 41-001452-00 Rev 00 –...
Page 196 Available Features Enabled by Administrators The following table identifies when a call terminated screen displays on the phone for different scenarios. THEN 1 line active and far-end disconnects, the line in focus: displays disconnected screen. plays busy tone. displays "Call Terminated" message on the screen. the line not in focus: plays busy tone.
Page 197: Model M670I And M675I Expansion Modules
Model M670i and M675i Expansion Modules Model M670i and M675i Expansion Modules The 6737i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to pro- vide additional softkeys. The 6737i phone supports up to 3 expansion modules (either M675i or M670i) when powered via an optional power adapter.
Page 198 Park Paging Empty You can configure the keys using the Aastra Web UI at the path, Operation->Expansion Module <N> when an Expansion Module is attached to the 6737i IP Phone. Reference For more information about configuring the expansion module keys with these functions, see the “Softkeys”...
Page 199: Using The Expansion Modules
Model M670i and M675i Expansion Modules Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable. Softkeys Lock Phone BLF Key...
Page 200 53. For more information about installing M670i and M675i modules on your phone, see the Aastra 6737i SIP IP Phone Installation Guide. Press-and-Hold to Create a Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone.
Page 201: Troubleshooting Solutions
Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 6737i Instal- lation Guide for details.
Page 202 The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI Press on the phone to enter the Options List.
Page 203 At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Making Calls”...
Page 204 Press on the phone to enter the Options List. Enter your user password and press Enter.. The phone unlocks. Aastra Web UI Lock the Phone Click on Operation->Phone Lock. In the "Lock the Phone?" field, click Lock. The phone locks dynamically and displays the following message: "Phone is locked".
Page 205: Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of orig- inal purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 206: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane...
Page 207 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
Page 208 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham...
Page 209 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001452-00 Rev 00 – 07.2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 210: Index
....................2 pre-dialling a number .................. 113 dialing a number ....................113 dialpad, live ........................30 Aastra Web UI Directory key ......................100 Operaton parameters ..................18 directory key, softkey for ..................101 phone status ...................... 18 directory list ......................127 about this guide ......................1...
Page 211 Index Indication of transferred calls ................121 Installation ......................... 11 network disconnected ..................... 5 installation and setup, 9122i ..................2 no service ......................... 195 intercom calls None key ........................110 incoming call features ................. 176 Intercom key ......................104 Intercom key, softkey for ..................105 on-hold calls ......................
Page 212 Index VM message light not working ..............194 terminated calls indication ................188 time and date ......................33 user password ......................47 time and date format ..................... 33 using your phone .....................52 transfering calls, blind ..................120 transfering calls, consultative ................120 transferr calls voicemail ......................
Page 213 While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Aastra 6737i User Manual

Software License Agreement

Content

Welcome

Getting Started

IP Phone Keys

Methods for Customizing Your Phone

Phone Status

Customizing Your Phone

Line Keys and Softkeys

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Available Features Enabled by Administrators

Model M670I and M675I Expansion Modules

Troubleshooting Solutions

Limited Warranty

Appendix A - Time Zone Codes

Index

Quick Links

User Guide

Related Manuals for Aastra 6737i

Summary of Contents for Aastra 6737i

Table of Contents