Aastra 6737i User Manual
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Aastra 6737i User Manual

Aastra 6737i User Manual

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See also: Administrator's Manual , User Manual
Aastra Telephone
6737i and 6739i
User Manual
REV 13/12/16

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Summary of Contents for Aastra 6737i

  • Page 1 Aastra Telephone 6737i and 6739i User Manual REV 13/12/16...

  • Page 2: Table Of Contents

    Setting Up and Changing Your Telephone Voice Mail Password ..........4   Setting Up and Changing Your Web Portal Password ..............4   Troubleshooting ........................5   Understanding Your Aastra 6737i Telephone .................. 6   Aastra 6737i Programmable Softkeys ..................7   Understanding Your Aastra 6739i Telephone .................. 9  ...
  • Page 3 Using Sequential Ring ........................ 45   Transferring Calls   Transferring a Call .......................... 48   Transferring Unannounced Calls Using Your Aastra Telephone ..........48   Transferring Announced Calls Using Your Aastra Telephone ..........48   Cancelling a Transfer ......................... 49  ...
  • Page 4 Aastra Telephone Basics...

  • Page 5: Knowing Your Passwords

    Knowing Your Passwords In order to set up your Voice Mail and other functions for your Aastra telephone, you will need two default passwords: one to access your Telephone Voice Mail and one to log into the Clearspan Web Portal.

  • Page 6: Troubleshooting

    Troubleshooting You may receive a Clearspan server unavailable message when trying to log into the portal. If this happens, retype your User ID and Password. Five incorrect attempts to login will lock you out of the portal. Call the Solution Center, 294-4000 to reset your password.

  • Page 7: Understanding Your Aastra 6737I Telephone

    The Aastra 6737i contains physical features and programmable softkeys that can be customized to meet your specific telephone needs. Aastra 6737i Physical Features The physical features on the 6737i telephone are illustrated in the figure and described in the table below: Alphanumeric   k eys  ...

  • Page 8: Aastra 6737I Programmable Softkeys

    OFF. Aastra 6737i Programmable Softkeys Your 6737i phone has Programmable Softkeys that have been configured by your systems administrator to provide commonly used services and features. Some are accessible using the Options key. Others can be programmed in the 12 customizable softkeys on your phone:...
  • Page 9 Feature/Softkey Using Options Key Description Preferences Tones Allows you to change your Ringtone and Tone Set. For more details, see Ringtones section below. Display Allows you to adjust the Contrast Level and Backlight on the phone. Speed Dial Edit Allows you to edit a pre-assigned Speed Dial key. Press the Options key, then scroll down to Preferences using the navigation keys.

  • Page 10: Understanding Your Aastra 6739I Telephone

    Understanding Your Aastra 6739i Telephone The Aastra 6739i contains physical features and programmable softkeys that can be customized to meet your specific telephone needs. Aastra 6739i Physical Features The physical features on the 6739i telephone are illustrated in the figure and described in the table...

  • Page 11: Aastra 6739I Programmable Softkeys

    When there is no activity, the status lamp is OFF. Aastra 6739i Programmable Softkeys Your 6739i phone has Programmable Softkeys that can be configured by your systems administrator to provide commonly used services and features.

  • Page 12: Setting Up Your Phone

    You may want to change your ringtone to distinguish your ring from other phones in the same office. At present, only five tones and a silent mode are available on both the 6737i and 6739i telephones. To change your ringtone:...

  • Page 13: Adjust Your Volume

    Adjust Your Volume Use the volume control keys (bottom left 6737i; bottom center 6739i) to adjust the ringer, handset, and speaker volume on your telephone: Set Ringer Volume Leave the handset in the cradle. Press the Volume Control buttons to adjust the ringer volume.

  • Page 14: Set Privacy Status

    Set Privacy Status If you find it necessary to exclude yourself from group directory listings and phone status monitoring, you can enable Privacy options through the web portal: Login into the web portal: phone.iastate.edu. Click Privacy under Advanced heading. Check one or more of the boxes to Enable privacy settings.

  • Page 15: Using Feature Access Codes

    Using Feature Access Codes Feature Access Codes are short cuts to built-in features on your Aastra telephone. You can use Feature Access Codes to manage your incoming and outgoing calls and voice messages. To manage calls using Feature Access Codes, pick up the handset and press the star key...

  • Page 16: Generating A List Of All Available Feature Access Codes

    Generating a List of All Available Feature Access Codes You can find a list of feature access codes in the Clearspan Web Portal: Login to the web portal: phone.iastate.edu. Click Utilities under Options. Click Feature Access Codes to see a list.

  • Page 17: Voice Mail

    Aastra Telephone Voice Mail...

  • Page 18: Configuring Voice Mail

    Configuring Voice Mail Use this section to configure voice mail on your Aastra Telephone or through the Clearspan Web Portal. Configuring Your Voicemail Using Your Phone To configure voice mail using your telephone: On the Aastra 6739i On the Aastra 6737i 1.

  • Page 19: Sending Voice Mail To Email Only

    Sending Voice Mail to Email Only Use the following steps to check your voice mail messages through your email. Messages will not be saved on the phone. Select Forward it to this e-mail address. Enter your email address: email@iastate.edu Click Apply then OK to save changes. Note: You can now receive voice mail through your email instead of your phone.

  • Page 20: Forward Caller Upon Pressing 0

    Forward Caller Upon Pressing 0 When you check Transfer on "0" to Phone Number, incoming callers are prompted to press 0 during your outgoing voice message and transfers callers to another number, i.e. cell phone or Auto Attendant. Select Transfer on ‘0’ to Phone Number.

  • Page 21: Changing Voice Mail Notification Options

    Changing Voice Mail Notification Options Additionally, you can change your notification options using the web portal. Turning On Email Notifications of Voice Mail If a check mark appears in the Notify me by e-mail of the new voice message at this address: box, a short e-mail message informing you about the new caller and date/time of the message is sent.

  • Page 22: By-Passing Voice Mail Passcode

    By-Passing Voice Mail Passcode To check your voice mail on your telephone, you must enter your passcode. You can use the auto- login option in the Voice Portal to bypass the passcode to voice mail on your telephone. To check your voice mail messages without using a passcode: Login to the web portal: phone.iastate.edu.

  • Page 23: Personalizing Voice Mail Greetings

    You can block callers from leaving a voice message after your greeting in two ways: Using your telephone • Using the web portal • Disabling Voice Message Deposit Using Your Aastra Telephone: On the Aastra 6737i On the Aastra 6739i Press the Voice Mail softkey. Press the Messages key.

  • Page 24: Configuring Your Voice Mail Busy Greeting

    Disabling Voice Message Deposit Using the Web Portal: Disable Message Deposit When checked, this feature prohibits the caller from leaving a message. If unchecked, the feature is not activated. Disconnect call after greeting (Default) Callers are unable to leave a message after hearing your standard or personal greeting.
  • Page 25 Configuring Voice Mail Alternative No Answer Greetings You can set up Alternate No Answer Greetings when you are away from your desk, do not answer your phone, or have your Do Not Disturb (DND) activated. Multiple Out of Office Voice Greetings Sample 1: “You have reached <Name>.

  • Page 26: Recording And Uploading Voice Mail Greetings

    Recording and Uploading Voice Mail Greetings Using the Clearspan Web Portal, you can store multiple voice mail greetings. To create a voice mail greeting, you must use an audio recorder. We recommend using Audacity, a third party audio recording software. Any audio file that meets the following requirements can be uploaded to the Clearspan Web Portal: 8000hz •...

  • Page 27: Recording A Voice Mail Greeting Using Audacity On Windows

    Click the Up and Running with Audacity link. Select either Downloading and installing Audacity on a Mac or Windows. Watch and follow the instructions in the tutorial to download, install and launch Audacity on your Windows or Mac computer. Note: If you are unable to download and install Audacity, please contact the Solution Center at 294-4000. Recording a Voice Mail Greeting Using Audacity on Windows Follow these instructions to record your greeting on your Windows PC using the Clearspan Web Portal specified settings:...
  • Page 28 Click the red circle to begin recording your greeting. Click the yellow square to stop your recording. Click the green triangle to play back your recording. Click File then Export when you are satisfied with your recording. Type in a filename for your greeting in the Save As field.
  • Page 29 12. Click OK if you receive the Warning. 13. Click OK in the Edit Metadata window. Note: Your file is now saved and ready to be uploaded to the Clearspan Web Portal.

  • Page 30: Recording A Voice Mail Greeting Using Audacity On A Mac

    Recording a Voice Mail Greeting Using Audacity on a Mac Follow these instructions to record your greeting on your Mac using the Clearspan Web Portal specified settings: Open Audacity. Click File then New. Select Mono Input Channel from drop down box on the top far right of the screen.
  • Page 31 Click File then Export. Type in a filename for your personal greeting. 10. Update the format to WAV (Microsoft) signed 16 bit. 11. Click Save and note the file location for later use. 12. Click OK if you receive the Warning. 13.

  • Page 32: Uploading Your Personal Greeting To The Clearspan Web Portal

    Uploading Your Personal Greeting to the Clearspan Web Portal Follow these instructions to upload your Personal Greeting(s) into Clearspan Web Portal: Login to the web portal: phone.iastate.edu. Click Messaging under the Options heading. Click Greetings under the Basics heading. Click the Personal Greeting radio button. Click Browse to upload your file.
  • Page 33 Aastra Telephone Busy Lamp Fields and Speed Dials...

  • Page 34: Busy Lamp Fields And Speed Dials

    Busy Lamp Fields and Speed Dials Busy Lamp Fields Busy Lamp Fields (BLFs) are softkeys that can be configured on both the Aastra 6737i or 6739i telephones. BLFs allow you to view another caller’s status: free, incoming call, or busy. You can program BLFs through the ClearSpan Web Portal.

  • Page 35: Using Blfs As Speed Dials

    Note: Your Aastra telephone screen should update automatically. Using BLFs as Speed Dials BLFs that appear on your Aastra telephone can be used as speed dial keys. By pressing the corresponding BLF softkey, you are speed dialing. On the Aastra 6737i...

  • Page 36: Speed Dials

    Speed Dials Speed Dials can be configured on your Aastra telephone to dial numbers with just a push of a softkey. If you configure Speed Dials through the Web Portal, you will not see soft keys. Use the steps below to create and edit speed dials.

  • Page 37: Creating And Editing Speed Dial 8 And 100 Using The Web Portal

    Creating and Editing Speed Dial 8 and 100 Using the Web Portal You can create speed dials using the Web Portal. Speed dials created on the web portal will not be assigned to a speed dial softkey on your phone. Instead these speed dials will be assigned to a digit on your phone.

  • Page 38: Using Speed Dial 8 And Speed Dial 100 On Your Telephone

    To use the Speed Dial 8 or 100 on your phone: 1. Press the Speed 8 or Speed 100 softkeys on your telephone. 2. Press the assigned digit then the # key. For example, press 2#. This will not affect your Aastra telephone menu.

  • Page 39: Handling Calls

    Aastra Telephone Handling Calls...

  • Page 40: Placing A Call

    Press the extension 4-xxxx you want to call. For off-campus calls, dial 8(xxx)xxx-xxxx. Wait for an answer. Dialing Using the Directory Use the following instructions to place a call using your Directory key/softkey: On the Aastra 6737i On the Aastra 6739i Press the Directory softkey. Press the Directory key.

  • Page 41: Redialing Using The Redial Key

    On the Aastra 6737i On the Aastra 6739i 1. Leave the Handset on the hook. Leave the Handset on the hook. 2. Press the Redial key one time. Press the Redial key one time. 3. Use the Navigation keys to find the number you Use the Navigation keys to find the number you want to call.

  • Page 42: Managing A Call

    Managing a Call Both the 6737i and 6739i phone are equipped with basic and advanced features that allow you to manage incoming calls and messages. You can set up features to manage incoming calls using the telephone, quick Access Codes, or the Clearspan Web Portal. There are many options avialble for...

  • Page 43: Parking And Retrieving A Call

    Using Park and Retrieve Feature Access Codes • Parking and Retrieving a Call Using Softkeys To Park a call using the softkey: On the Aastra 6737i On the Aastra 6739i Press the Park softkey. 1. Press the Park softkey. Dial the extension where you want to park the 2.

  • Page 44: Picking Up Another Person's Call From Your Phone

    Picking Up Another Person’s Call Using Call Pickup To pickup a call from a monitored extension in your Call Pick up Group using the Call Pickup softkey: On the Aastra 6737i On the Aastra 6739i 1. Press the Call Pickup softkey.

  • Page 45: Using Simultaneous Ring (Mobile Option)

    Using Simultaneous Ring (Mobile Option) You may want your incoming calls to ring, not only to your office phone, but also on one or more other phones. This feature can set up in the Clearsan Web Portal: Login into the web portal: phone.iastate.edu.

  • Page 46: Using Sequential Ring

    Using Sequential Ring Both the 6737i and 6739i have the Sequential Ring feature available. Sequential Ring allows you to forward an incoming call to 5 other locations in sequence when your location is busy. Use this service to route important calls you want answered. Each location can hold up to 12 phone numbers.
  • Page 47 Type in a Description or person’s name. Choose a Selected Time Schedule and/or Holiday Schedule. Type in the Specific phone numbers you want to receive calls through your Sequential Ring feature. Click OK to confirm the numbers. 10. Repeat steps 4 – 9 to Add other locations.

  • Page 48: Transferring Calls

    Aastra Telephone Transferring Calls...

  • Page 49: Transferring A Call

    Once the call is answered or handset is lifted, the Xfer feature can be accessed by pressing the corresponding soft key on the bottom left side of the 6737i phone. Use the following steps to announce and transfer a call:...

  • Page 50: Cancelling A Transfer

    1. Press the Cancel softkey. 2. Press the lit Line key to reconnect to the first party or press Xfer/Transfer again to restart the transfer process. On the Aastra 6737i On the Aastra 6739i Dropping a Transfer In your attempt to transfer a call, you could reach a voicemail or the wrong contact person. In this case, you can choose to drop the transfer.

  • Page 51: Transferring Calls Directly To Voice Mail

    Transfer feature can be accessed by pressing the corresponding key on the phone. Use the following steps to transfer a call to a voice mail: On the Aastra 6737i On the Aastra 6739i Press the Xfer soft key with the handset is lifted.

  • Page 52: Forwarding Calls

    Aastra Telephone Forwarding Calls...

  • Page 53: Forward Your Calls To Another Telephone

    Forward Your Calls to Another Telephone There are several Call Forwarding options available for the Aastra 6737i and 6739i telephones. If you plan to be away from your phone, you can set up call forwarding to monitor and/or retrieve your incoming calls using any one of these methods: Options key •...

  • Page 54: Set Up Call Forwarding Using The Web Portal

    Set Up Call Forwarding Using the Web Portal When you are not answering your calls or on another call, new incoming calls are directed to voice mail. Call forward in the web portal allows you to set up your phone to bypass voice mail and direct those calls to another number.

  • Page 55: Conferencing Calls

    Aastra Telephone Conferencing Calls...

  • Page 56: Conferencing In

    Conferencing In The Conference feature is available on both the Aastra 6737i and 6739i telephones. There are two options available for conferencing: Using the Conf key on the telephone (optimal for small number of participants) • Using a Dial-in Code on the telephone (optimal for multiple participants) •...

  • Page 57: Conferencing Using A Dial-In Number

    Conferencing Using a Dial-in Number For a scheduled conference call involving multiple participants, a dial-in conference also called the “Meet Me Conference” is often the most efficient. ITS requires the conference initiator to complete an online request form. To request a conference Dial-in Number: 1.
  • Page 58 This page concludes the Aastra Telephone User Manual. Please contact the Solution Center for help and support (4-4000).

This manual is also suitable for:

6739i

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