Troubleshooting Solutions - Aastra 6737i User Manual

Troubleshooting Solutions

Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over
Ethernet locally to your phone. See the section "Connecting to the Network and to Power" in the Aastra 6737i Instal-
lation Guide for details.
Why is my speakerphone not working?
If you press the
Set Audio option in the phone's Options list has been set up for headset use. Press
goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear
dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing
. See the section
Why can't I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation instructions, please
refer to the "Installation and Setup" section in the Aastra 6737i Installation Guide provided with your phone.
Why doesn't my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press
the volume key when the phone is on-hook and idle. For more information, refer to the "Adjusting Volume section" in
the
Aastra 6737i Installation Guide provided with your phone.
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide "Visual" Message Waiting service for this function to work. Check
with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section "Connecting a
Handset or Headset" in the Aastra 6737i Installation Guide for information.
What are services, and how do I use them?
Services on the IP phone include:
• XML Applications
• Callers List
• Directory List
• Voicemail
See the section, "Services Key"
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in this guide in the section,
Phone's IP Address" on
www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
key and the speaker light flashes and you do not hear dial tone through the speaker phone, the
"Set Audio" on page 31 for instructions on how to change the Set Audio option.
on page 98 more information about the options available under "Services".
page 21.
a second time and if the light
"Finding Your