Aastra 6735i User Manual
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Aastra 6735i User Manual

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Download this manual See also: Administrator's Manual, User Manual
Aastra Model 6735i and 6737i SIP IP Phones
User Guide for Clearspan
Release 3.3.1 SP3
2862-002 – September 2014

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Summary of Contents for Aastra 6735i

  • Page 1 Aastra Model 6735i and 6737i SIP IP Phones User Guide for Clearspan Release 3.3.1 SP3 2862-002 – September 2014...

  • Page 2: Software License Agreement

    Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy- right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic- tion of the Customer.

  • Page 3: Table Of Contents

    ................. .17 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 4: Content

    ................... 41 6735i/6737i User Guide for Clearspan –2862-002 – September 2014...
  • Page 5 ................61 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 6 ..................65 6735i/6737i User Guide for Clearspan –2862-002 – September 2014...

  • Page 7: Welcome

    About this Guide This guide explains how to use the basic features of your new 6735i and 6737i phones. Not all features listed are available by default. Your System Administrator has the ability to customize some features on this phone. Contact your System Administrator to find out which features and services are available to you on your phone.

  • Page 8: Requirements

    Aastra. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your phone, please refer to the Aastra 6735i Installation Guide for basic installation and physical setup information.

  • Page 9: Getting Started

    Getting Started The 6735i and 6737i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

  • Page 10: Auto Install Process

    Network Connected prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 11: Idle Screen

    Note: The top programmable key descriptions do not display on the LCD. You can write the function assigned to the pro- grammable key using the label provided for the phone. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 12 More displays at the top right of the screen. Pressing the More softkey toggles between the first screen and a second screen of softkeys configured on your phone. More 6737i 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 13 This screen displays the following keys located on the bottom left of the screen: • Dial • Conf (Conference) • Xfer (Transfer) A More softkey also displays at the bottom right of the screen if your administrator has configured additional softkeys. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 14 Conf Office Office More Xfer More 6735i After Handset Pickup Idle Screen After Pressing "More" 6737i Note: The bottom set of six softkeys map to the current state-based configurable softkeys. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 15: Ip Phone Keys

    Key Panel The following sections describe the various 6735i and 6737i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the text keys and the text hardware platform are used throughout this document.

  • Page 16: Key Descriptions

    Redial Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker. Line/Call Appearance key - Connects you to a line or call. The Aastra 6735i IP phone sup- Line 4 Line 4 ports up to four line keys. The Aastra 6737i IP phone supports up to nine line keys.

  • Page 17: Keypad Keys

    The "#" is called the "number sign", "pound key", or "hash key". It can be used for special functions such as accessing voicemail. The “pound key” functions are dependent on your country’s feature availabilities. Contact your System Administrator for more information about available functions using this key. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 18: Making Calls

    Making Calls Making Calls This section describes ways to make calls on your 6735i or 6737i phone using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance button At the dial tone, enter the number you wish to call.

  • Page 19: Entry

    When handsfree is on, the speaker light turns on. Using a Headset The 6735i and 6737i phones accept headsets through the modular RJ22 jack on the back of the phone. Contact your tele- phone equipment retailer or distributor to purchase a compatible headset.
  • Page 20 Depending on the audio mode selected from the options menu, a dial tone or an incoming call is received on either the headset or the handsfree speaker- phone. Press the key to end the call. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 21: Receiving Calls

    If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 22: Handling Calls

    If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held. Press to disconnect the call. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 23: Creating Conference Calls

    Creating Conference Calls The 6735i and 6737i phones allow you to create multiple conferences with unlimited participants (depending on your server limitations) when your System Administrator enables conferencing. Your administrator can configure conferencing globally on all lines or on specific lines. Although, for the global setting to work, you must configure the lines with the applicable phone number.
  • Page 24 Press the Conf Key again to join the Parties to the active conference. Ending a Conference When the Host hangs up from a conference, the conference ends. Other participants can hang up and leave the remain- ing parties connected. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 25: Parking And Picking Up Calls

    Parking and Picking Up Calls The 6735i and 6737i phones have a park and pickup call feature that allows you to park a call and pick up a call when required. When a call comes in and you pick up the handset, you can press the Park softkey to park the call. After the call is parked, you can press the Pickup key, followed by the applicable value to retrieve the call.
  • Page 26 To complete a consultative transfer, press Dial or wait for the number match or timeout and remain on the line to speak with the Party 2, before either pressing the Xfer key or , or hanging up the handset to transfer Party 1 to Party 2. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 27: Muting Your Audio

    When you transfer an active call, your phone displays a Call Transferred screen when the transfer is complete and the far- end call is dropped. The following is the Call Transferred screen on the 6735i and 6737i phones: John Smith...

  • Page 28: Options Menu

    5. Error Messages 6. Copyright User Password Administrator Menu (Password Protected) Restart Phone Phone Lock Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 29: Call Forward

    The ring tone default is set to US. The country-specific tone is heard on the phone for the following: • dial tone • secondary dial tone • ring tone • busy tone • congestion tones • call waiting tone • ring cadence pattern 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 30 Valid values are 1 to 7200 seconds. Default is 600 seconds (10 minutes). When this period of time is reached, the phone turns OFF the backlight. Press Enter to save your setting. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 31 DHSG. The 6735i and 6737i phones allow you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these methods to provide maximum flexibility in han- dling calls.
  • Page 32 Using the keys on the keypad, enter a time to set on the IP phone. Use the Backspace key to move back a space and delete a character. Use the AM/PM softkey to specify either AM or PM for the time setting. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 33 Select a Time Zone that applies to your area. The default Time Zone is US-Eastern. Press Done to save the Time Zone setting. Set Daylight Savings Time Press on the phone to enter the Options list. Select Preferences. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 34: Phone Status

    Error messages from the last reboot or startup • Copyright information Use the following procedure to view the status of your phone using the IP Phone UI. Press on the phone to enter the Options list. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 35: User Password

    When the prompt, Are you sure you wish to restart the phone? appears, press the Restart softkey. If you do not wish to restart your phone, press Cancel. Note: Your phone is out of service temporarily during the restart and downloading process. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 36: Phone Lock

    At the Lock the phone? prompt, press Yes. The message Phone is locked displays. Unlock the Phone Press on the phone to enter the Options list. At the prompt, To unlock the phone, enter your user password and press Enter. The phone unlocks. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 37: Line Keys, Programmable Keys, And Softkeys

    The following illustration shows the 6737i model; however, the 6735i model has the same placement of features, except that it has a smaller LCD screen.

  • Page 38: Softkeys And Programmable Keys

    PBX in order to work on your phone. See your System Adminis- trator for more information. State-Based Softkeys The 6735i and 6737i bottom softkeys can be configured to display specific state-based functions when a softkey is being used. Softkeys (state-based) 6735i/6737i User Guide for Clearspan –...

  • Page 39: Acd (Auto Call Distribution) Keys

    Administrator can configure softkeys for activating ACD Sign In, ACD Sign Out, ACD Available, and ACD Unavailable. The administrator can also have the softkeys play an audio prompt indicating the agent’s new state. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 40: Asstinitcall And Asstcallpush

    Example A receptionist has a 6735i running Clearspan firmware that subscribes to a list of extensions from the Clearspan Applica- tion Server. On the phone, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.

  • Page 41: Blf/Xfer

    BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 42: Call Forward Key

    NoAns state and assigns the same phone number to both states. • Cancel - Cancels any configuration you may have made without saving. To cancel a configuration, you must press this CANCEL key before pressing the DONE key. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 43: Call Logs

    To view details such as the phone number and date/time, press Display. To dial an entry from the Call Logs, press Dial. To save a line item to the next available empty speed dial code, press Add Speed. To exit the Call Logs, press Back and Done. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 44: Call Park/Pickup

    The Call Pull function retrieves an existing active call from another one of your devices. Press the Call Pull softkey to move an active call from another endpoint to the 6735i or 6737i phone. For example, you can move a call from your mobile phone to your desk phone.
  • Page 45 Use the following procedure to delete an individual item from the Callers List. Press the Callers key. Use the 2 and 5 keys to find the item you want to delete. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 46: Conf Key

    Waiting Indicator (MWI) and DND softkey lights are on, and callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration. If the phone shares a line with other phones, only the phone that has DND configured is affected. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 47: Empty Key

    Your System Administrator can set specific incoming Intercom call features on the phone. For more information about the incoming Intercom features and for procedures on setting these features, see “Group Paging” page 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 48: Line Key

    (RTP) stream to pre-configured multicast address(es) without involving SIP signaling. Your administrator enters a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 49: Park/Pickup

    Your System Administrator can configure a key on the IP Phone to use as a lock/unlock key, assigning the function of the key as Phone Lock. After an lock/unlock key is configured, refer to the following procedures to use the key on the IP phone. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 50: Redial Key

    Redial Key By default, the 6735i and 6737i have a dedicated Redial key. However, your System Administrator can assign the Redial key to any key on the top or bottom keys on the phone. Pressing the Redial key displays the Redial List.

  • Page 51: Speeddial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6735i and 6737i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
  • Page 52 After you press a speed dial key for editing, the phone restores all key LEDs to their previous state. Note: If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 53: Speeddial/Xfer

    The value you enter for this field is dependent on the services provided by the server. Con- tact your System Administrator for information about available services. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 54: Transfer/Xfer

    Voicemail The Voicemail feature on the 6735i and 6737i IP phones allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. Each assigned Voicemail number can have one Voicemail access phone number.

  • Page 55: Additional Features

    Additional Features This section describes additional features your System Administrator can set up for your 6735i or 6737i phone. A multitude of other features are available depending on whether or not your System Administrator has configured them for use. Con- tact your System Administrator for feature availability and usage information.

  • Page 56: Group Paging

    The 6735i or 6737i phone in the local network listens for RTP on the preconfigured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 57: Message Waiting Indicator Line

    Then the next time you go off-hook to make another call, you pick up on the preferred line. Your admin- istrator can also set a preferred timeout that specifies the number of seconds it takes for the phone to switch back to the preferred line. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 58: Shared Call Appearance (Sca) Call Bridging

    The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be connected in a call with a third party. Refer to the following example. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 59 The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 60 Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red Bridge-active Empty circle Solid Red Solid Circle Solid Red Bridge-held Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 61: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. If these have not been set up, you can dial any star code commands on the 6735i or 6737i phone the same way you would on a regular telephone.

  • Page 62: Xml Beep Support

    Your System Administrator can enable or disable a beep to be audible when the phone receives an XML application. If this feature is disabled, then no beep is heard when the XML application arrives to the phone. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 63: Model M670I And M675I Expansion Modules

    Model M670i and M675i Expansion Modules The 6735i and 6737i IP phones offer optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional softkeys. The phones support up to three expansion modules (either M675i or M670i) when powered via an optional power adapter.

  • Page 64: Model M675I

    LCD for displaying key labels. Your System Administrator can configure the keys when an Expansion Module is attached to the 6735i or 6737i IP phone. The M675i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display three full screens of softkeys.
  • Page 65 To use the M675i, press the function key for the page you want to display to the LCD (page 1, page2, or page 3), and press the applicable softkey. Note: Your System Administrator can customize the headings on each M675i Expansion Module screen. Contact your System Administrator for more information. 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...

  • Page 66: Troubleshooting Solutions

    Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section Connecting to the Network and to Power in the installation guide for details.

  • Page 67: Clearspan Feature Access Codes

    Deactivates the Call Forwarding Busy service. Upon deactivation, calls ring on the user’s phone Deactivation unless the user has another service set up, such as Call Forwarding Always, Call Forwarding No Answer, or Do Not Disturb. 6735i/6737i User Guide for Clearspan - 2862-002 - September 2014...
  • Page 68 This feature can be used from the primary location, from a Shared Call Appearance alternate location, or from a Clearspan Anywhere loca- tion. 6735i/6737i User Guide for Clearspan - 2862-002 - September 2014...
  • Page 69 This feature access code is available to supervisors with the Call Center Monitoring service assigned. Last Number Redial Dials the most recently dialed phone number called from the user’s extension. 6735i/6737i User Guide for Clearspan - 2862-002 - September 2014...
  • Page 70 Voice Mail Retrieval Allows users to retrieve Clearspan and third-party voice mail. Voice Portal Access Allows users to access their Voice Portal. 6735i/6737i User Guide for Clearspan - 2862-002 - September 2014...

  • Page 71: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the prod- uct at no charge, if returned within the Warranty Period.
  • Page 72 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014...
  • Page 73 Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation.

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6737i

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