Aastra 6737i User Manual
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Aastra 6737i User Manual

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See also: Administrator's Manual , User Manual
Aastra Telephone
6737i and 6739i
User Manual
REV 13/09/04

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Summary of Contents for Aastra 6737i

  • Page 1 Aastra Telephone 6737i and 6739i User Manual REV 13/09/04...

  • Page 2: Table Of Contents

    Changing Your Default Voicemail Password ................4   Changing Your Default Web Portal Password ................4   Troubleshooting ........................4   Understanding Your Aastra 6737i Telephone .................. 5   Understanding Your Aastra 6739i Telephone .................. 8   Setting Up Your Phone ........................10  ...
  • Page 3   Transferring Calls   Transferring a Call .......................... 38   Transferring Calls Unannounced Using the Telephone ............. 38   Transferring Calls Announced Using the Telephone ..............38   Transferring Calls Directly to Voicemail ................... 39   Forwarding Calls   Forward Your Calls to Another Telephone ..................41  ...
  • Page 4 Aastra Telephone Basics...

  • Page 5: Knowing Your Passwords

    Knowing Your Passwords It is important to know your passwords. You should have two: one to access your Voicemail and one to login to the Clearspan Web Portal. Changing Your Default Voicemail Password In order to set up your Voice Mail and other basic functions the first time for your ISU telephone, you will need the default password: Telephone Default Voice Mail Password: 654321 Note: It is important to immediately change the password for your Voice Mail from the default settings.

  • Page 6: Understanding Your Aastra 6737I Telephone

    Line keys Connects you to an incoming call or allows you to use another line to place a call. The 6737i telephone supports up to 9 lines. Speaker/Headset Activates speakerphone/headset for making or receiving calls without lifting the handset.
  • Page 7 OFF. Aastra 6737i Programmable Softkeys Your 6737i phone has Programmable Softkeys that have been configured by your systems administrator to provide commonly used services and features. Some are accessible using the Options key. Others can be programmed in the 12 customizable...
  • Page 8 Feature/Softkey Available with Options Description/Instruction/Result Accessed Preferences Tones Allows you to change your Ringtone and Tone Set. For more details, see Ringtones section below. Display Allows you to adjust the Contrast Level and Backlight on the phone. Speed Dial Edit Allows you to edit a pre-assigned Speed Dial key.

  • Page 9: Understanding Your Aastra 6739I Telephone

    Understanding Your Aastra 6739i Telephone The Aastra 6739i contains physical features and programmable softkeys that can be customized to meet your specific telephone needs. Aastra 6739i Physical Features The physical features on the 6739i telephone are illustrated in the figure and described in...
  • Page 10 Some are access using the Options key and others are visible on the phone’s display screen. Touch the display screen to access the softkeys. For more details, see Aastra 6739i Programmable Softkeys section below. Status Lamps Each of the Softkeys, Line/Call Appearance, Mute, and Speaker/Headset keys have status lamps or an LED backlight that turns on or flashes when there is activity.

  • Page 11: Setting Up Your Phone

    You may want to change your ringtone to distinguish your ring from other phones in the same office. At present, only five tones and a silent mode are available on both the 6737i and 6739i telephones. To change your ringtone:...

  • Page 12: Change Display Name

    Adjust Your Volume Use the volume control keys (bottom left 6737i; bottom center 6739i) to adjust the ringer, handset, and speaker volume on your telephone. Set Ringer Volume Leave the handset in the cradle. Press the Volume Control buttons to adjust the ringer volume.

  • Page 13: Privacy

    Privacy If you would like to exclude yourself from group directory listings and phone status monitoring, you can enable Privacy options through the web portal: Login into the web portal: phone.iastate.edu. Click Privacy under Advanced heading. Check one or more of the boxes to Enable privacy settings.

  • Page 14: Using Feature Access Codes

    Using Feature Access Codes Feature Access Codes are short cuts to built-in features on your Aastra telephone. You can use Feature Access Codes to manage your incoming and outgoing calls and voice messages. To manage calls using Feature Access Codes, pick up the handset and press the...

  • Page 15: Generating A List Of All Available Feature Access Codes

    Generating a List of All Available Feature Access Codes You can find a list of feature access codes in the Clearspan Web Portal: Login to the web portal: phone.iastate.edu. Click Utilities under Options. Click Feature Access Codes to see a list.
  • Page 16 Aastra Telephone Voicemail...

  • Page 17: Configuring Voicemail

    Configuring Voicemail Use this section to configure voicemail on your Aastra Telephone or through the Clearspan Web Portal. To configure voicemail using your phone: On the Aastra 6737i On the Aastra 6739i Press the Voice Mail softkey. Press the Messages key.

  • Page 18: Sending Voicemail To Email Only

    Click Messaging under Options. Click Voice Management under the Basic heading. Sending Voicemail to Email Only Use the following steps to check your voicemail messages through your email. Messages will not be saved on the phone. Select Forward it to this e-mail address.

  • Page 19: Sending Voicemail To Email And Telephone

    Sending Voicemail to Email and Telephone Use the following steps to check voicemail messages through your email inbox only. Select Forward it to this e-mail address. Enter your email address: email@iastate.edu Select E-mail a carbon copy of this message. Enter your email address: email@iastate.edu Click Apply then OK to save changes.

  • Page 20: Changing Voicemail Notification Options

    Changing Voicemail Notification Options Additionally, you can change your notification options using the web portal. Turning On Email Notifications of Voicemail If a check mark appears in the Notify me by e-mail of the new voice message at this address: box, a short e-mail message informing you about the new caller and date/time of the message is sent.

  • Page 21: Personalizing Voicemail Greetings

    Personalizing Voicemail Greetings To personalize your voicemail greetings, you will need your web portal Password. If you are unsure of your Password, please contact the Solution Center at 4-4000 to reset your password. Follow these instructions to setup your voicemail via the web portal: Login to the web portal: phone.iastate.edu.
  • Page 22 Configuring Your Voicemail Busy Greeting You can set a greeting for callers to hear when you are on another phone line. This message will be heard when the phone is in normal state, i.e Do Not Disturb (DND) is not activated. System Greeting (Default) Callers hear the system's standard greeting when your phone is busy.

  • Page 23: Checking Your Voicemail

    There are two ways that you can check your voicemail messages: • Using the Voicemail softkey on your telephone • Using the Voice Portal at phone.iastate.edu On the Aastra 6737i On the Aastra 6739i Press the Voice Mail softkey. Press the Messages key.
  • Page 24 Aastra Telephone Busy Lamp Fields and Speed Dial...

  • Page 25: Busy Lamp Fields And Speed Dial

    Busy Lamp Fields and Speed Dial Busy Lamp Fields Busy Lamp Fields (BLFs) are softkeys that can be configured on both the Aastra 6737i or 6739i telephones. BLFs allow you to view another caller’s status: free, incoming call, or busy. You can program BLFs through the ClearSpan Web Portal.

  • Page 26: Using Blfs As Speed Dials

    Note: Your Aastra telephone screen should update automatically. Using BLFs as Speed Dials BLFs that appear on your Aastra telephone can be used as speed dial keys. By pressing the corresponding BLF softkey, you are speed dialing. On the Aastra 6737i...

  • Page 27: Speed Dials

    Speed Dials Speed Dials can be configured on your Aastra telephone to dial numbers with just a push of a softkey. If you configure Speed Dials through the Web Portal, you will not see soft keys. Use the steps below to create and edit speed dials.
  • Page 28 Type in the Name next to the corresponding Phone Number and Speed Code. Note: To use the Speed Dials on your phone press the assigned digit then the # key. For example, press 2#. This will not affect your Aastra telephone menu.

  • Page 29: Handling Calls

    Aastra Telephone Handling Calls...

  • Page 30: Dialing A Call

    The Redial feature allows you to redial a number you previously dialed from your phone. Both the Aastra 6737i and 6739i telephones have the Redial key and Redial List You can redial on your phone using any the following options: •...
  • Page 31 Redialing Using the Redial Key Follow these instructions to redial a call using the Redial key: On the Aastra 6737i On the Aastra 6739i Lift the Handset. Lift the Handset. Press the Redial key two times and the number Press the Redial key and the number displayed is automatically dialed.

  • Page 32: Managing A Call

    Managing a Call Both the 6737i and 6739i phone are equipped with basic and advanced features that allow you to manage incoming calls and messages. You can set up features to manage incoming calls using the telephone, quick Access Codes, or the Clearspan Web Portal.

  • Page 33: Placing A Call On Hold

    Placing a Call on Hold There are several ways to place a call on hold. While on the call: On the Aastra 6737i On the Aastra 6739i Press the Hold key or the Hold softkey. Press the Hold key or the Hold softkey.

  • Page 34: Parking And Retrieving A Call

    • Using the Park softkey • Using a Feature Access Code To Park a call using the softkey: On the Aastra 6737i On the Aastra 6739i Press the Park softkey. Press the Park softkey.

  • Page 35: Using Simultaneous Ring (Mobile Option)

    Using Simultaneous Ring (Mobile Option) You may want your incoming calls to ring not only to your office phone, but also on one or more other phones. This feature can set up in the Clearsan Web Portal: Login into the web portal: phone.iastate.edu.

  • Page 36: Using Sequential Ring

    Using Sequential Ring Both the 6737i and 6739i have the Sequential Ring feature available. Sequential Ring allows you to forward an incoming call to 5 other locations in sequence when your location is busy. Use this service to route important calls you want answered. Each location can hold up to 12 phone numbers.
  • Page 37 Type in a Description or person’s name. Choose a Selected Time Schedule and/or Holiday Schedule. Type in the Specific phone numbers you want to receive calls through your Sequential Ring feature. Click OK to confirm the numbers. 10. Repeat steps 4 – 9 to Add other locations.

  • Page 38: Transferring Calls

    Aastra Telephone Transferring Calls...

  • Page 39: Transferring A Call

    Once the call is answered or handset is lifted, the Xfer feature can be accessed by pressing the corresponding soft key on the bottom left side of the 6737i phone. Use the following steps to announce and transfer a call:...

  • Page 40: Transferring Calls Directly To Voicemail

    Transfer feature can be accessed by pressing the corresponding key on the phone. Use the following steps to transfer a call to a voicemail: On the Aastra 6737i On the Aastra 6739i 1. Press the Xfer soft key with the handset is lifted.

  • Page 41: Forwarding Calls

    Aastra Telephone Forwarding Calls...

  • Page 42: Forward Your Calls To Another Telephone

    Forward Your Calls to Another Telephone There are three Call Forwarding options available for the Aastra 6737i and 6739i telephones. If you plan to be away from your phone, you can use any one of these methods to monitor and/or retrieve your incoming calls: •...

  • Page 43: Set Up Call Forwarding Using The Web Portal

    Set Up Call Forwarding Using the Web Portal When you are not answering your calls or on another call, new incoming calls are directed to voicemail. Call forward allows you to bypass voice mail and direct those calls to another number. There are three forwarding options on the web portal: •...

  • Page 44: Conferencing Calls

    Aastra Telephone Conferencing Calls...

  • Page 45: Conferencing In

    Conferencing In The Conference feature is available on both the Aastra 6737i and 6739i telephones. There are three options available for conferencing: • Using the Conf key • Using Feature Access Codes Conferencing Using the Conference Key With the handset raised, use the following steps to conference a call:...
  • Page 46 This page concludes the Aastra Telephone User Manual. Please contact the Solution Center for help and support (4-4000).

This manual is also suitable for:

6739i

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