Aastra 6737i User Manual page 81

Configuring an Automatic Call Distribution (ACD) Key
Aastra Web UI
Use the following procedure to configure ACD on the 6737i IP Phone. The procedure shows the softkey screens as an
example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from "Key 1" through "Key 10" on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Type" field, select "Auto call distribution".
4. In the "Label" field, enter a label to apply to this ACD key.
5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
6. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the "idle" state for this softkey.
Expansion Module Keys
7. Select from "Key 1" through "Key 36" (M670i)
or
Select from "Key 1" through "Key 60" (M675i)
8. (M675i) In the "Label" field, enter a label to apply to this ACD key.
9. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
10. Click Save Settings.
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, you must preconfigure an ACD softkey or expansion module key on your IP Phone as described in the previ-
ous procedure.
Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for
more information.
41-001452-00 Rev 00 – 07.2011
www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Line Keys and Softkeys
74