Shadow images appear on prints
Leading edge
A B C D
A B C D
A B C D
A B C D
Trailing edge
Actions
Step 1
Does the shadow image appear every two pages?
Step 2
Check the redrive assembly for wear or damage.
Is it free of wear or damage?
Step 3
Check the transfer roll for surface contamination or excessive wear.
Is it free of contamination and wear?
Step 4
Check the following fuser components for wear or damage:
•
Gears
•
Exit rollers
•
Belt fuser
Are they free of damage?
Step 5
a
Turn off the printer.
b
Remove the rear door and cover.
c
Disconnect the fuser cable connected to PCN5 of the power supply.
d
Check for approximate correct resistance on the fuser cable:
•
220V fuser—43 ohms
•
110V fuser—10 ohms
•
100V fuser—8 ohms
Is the resistance equal to any of the above values?
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
The problem is solved. Replace the fuser. See
Diagnostic information
41
4514-420, -430
No
Go to step 3.
Replace the redrive
assembly. See
"Redrive
assembly removal" on
page
210.
Replace the transfer
roll. See
"Transfer roll
removal" on page
170.
Replace the fuser. See
"Fuser removal" on
page
211.
"Fuser removal" on
page
211.