Lexmark MS410 Series Machine Type 4514-420, -430 Service Manual • Start diagnostics • Maintenance • Safety and notices • Trademarks • Index October 17, 2012 www.lexmark.com P/N 12G2879...
October 17, 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
4514-420, -430 Table of contents Product information..................2 Edition notice....................2 Notices and safety information..............11 Laser notices............................11 Safety...............................14 Preface.......................19 Service manual conventions........................19 General information...................21 Media guidelines.............................21 Paper guidelines ...............................21 Using recycled paper and other office papers ....................23 Using specialty media ............................24 Supported paper sizes, types, and weights ......................26 Data security notice..........................28...
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Load MP feeder with [custom string] [orientation]..................35 Load MP feeder with [paper size] [orientation] ....................35 Load MP feeder with [paper type] [paper size] [orientation]................35 Non‑Lexmark [supply type], see User’s Guide [33.xy] ..................35 Printer restart. Check last job...........................36 Bin full. Remove paper............................36 Parallel port disabled [56]..........................36...
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4514-420, -430 Option tray separator/passthrough motor service check ................97 Option tray ACM motor service check......................98 Option tray controller card service check......................98 Symptoms..............................99 Base printer symptoms.............................99 Cooling fan service check..........................99 Dead machine service check...........................100 Controller board service check ........................100 Control panel button service check ........................101 Control panel service check ..........................102...
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4514-420, -430 Font Density..............................Font Sharpening.............................. Reduced Curl..............................A5 Loading ..............................USB Speed............................... USB PnP ................................Exit Config Menu............................. Entering Invalid engine mode........................125 Entering Recovery mode........................125 Service engineer menu..........................125 Accessing the service engineer (SE) menu......................125 Service engineer (SE) menu ..........................125 Repair information...................127 Removal...
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4514-420, -430 Left front mount removal ..........................167 Right front mount removal ..........................168 Transfer roll removal ............................170 Cartridge plunger removal..........................171 Bezel removal ..............................Nameplate removal ............................175 Control panel assembly removal ........................175 UICC removal ..............................MPF assembly removal...........................178 MPF pick roller cover removal ........................181 MPF pick roller removal..........................181...
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4514-420, -430 Sensors................................Other key components ...........................249 Electrophotographic process (EP process)....................251 Appendix D: Acronyms................255 Acronyms...............................255 Index......................257 Part number index...................263 Part name index..................267 Table of contents...
4514-420, -430 Notices and safety information Laser notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
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4514-420, -430 Aviso de láser Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser de Clase I de acuerdo con los requisitos de IEC 60825-1.
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4514-420, -430 Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
4514-420, -430 Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작동 하는 공칭 7 밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템 과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상 의...
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4514-420, -430 AVERTISSEMENT—RISQUE DE BLESSURE La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium.
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4514-420, -430 Informações de Segurança • A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas. • As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.
4514-420, -430 Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: • General information contains a general description of the printer. Special tools and test equipment are discussed. • Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids include error code tables, symptom tables, and service checks.
4514-420, -430 General information The Lexmark MS410d and MS410dn are single‑function monochrome laser printers designed for small and mid‑sized workgroups. All information in this service manual pertains to all models unless explicitly noted. The printers are available in the following models:...
4514-420, -430 Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points; smoothness between 150–250 Sheffield points produces the best print quality.
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
4514-420, -430 • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture.
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
4514-420, -430 Supported paper sizes, types, and weights Supported paper sizes Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper size Standard tray Optional 250‑...
4514-420, -430 Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope...
4514-420, -430 Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
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4514-420, -430 Feeler gauges Analog or digital multimeter Flashlight (optional) General information...
4514-420, -430 Diagnostic information CAUTION—SHOCK HAZARD: Remove the power cord from the electrical outlet before you connect or disconnect any cable or electronic card or assembly for personal safety and to prevent damage to the printer. Disconnect any connections between the printer and PCs/peripherals. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Check if the toner cartridge and imaging unit are both MICR or non-MICR supplies. Note: For the list of supported supplies, see the “Maintaining the printer” chapter of the User's Guide or visit www.lexmark.com/regions. Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies.
4514-420, -430 Change [paper source] to [paper type] [paper size]. Load [orientation]. Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. •...
4514-420, -430 Load [paper source] with [custom string] [orientation] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray.
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
If you do not wish to accept these risks, then remove the third‑party supply or part from your printer, and then install a genuine Lexmark supply or part. Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit http://support.lexmark.com.
4514-420, -430 Flash memory unformatted [53] Try one or more of the following: • From the printer control panel, press to stop the defragmentation and continue printing. • Format the flash memory device. Note: If the error message remains, then the flash memory device may be defective and need to be replaced. Fixing print quality issues The symptoms described in this chapter might require replacement of one or more CRUs (Customer Replaceable Units) designated as supplies or maintenance items, which are the responsibility of the customer.
4514-420, -430 • “Shadow images appear on prints” on page 41 • “Skewed print” on page 42 • “Streaked horizontal or vertical lines appear on prints” on page 43 • “Toner rubs off” on page 44 • “Toner specks appear on prints” on page 45 Gray background or toner fog on prints Leading edge ABCDE...
4514-420, -430 Printer is printing blank pages Actions Step 1 Replace the toner Go to step 2. cartridge. Check the toner cartridge level. Is the toner level low? Step 2 Go to step 3. Replace the cartridge plunger. See “Cartridge Check the cartridge plunger.
4514-420, -430 Printer is printing solid black pages Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for damage. Is it free of damage? Step 2 Go to step 3. The problem is solved. Remove any contamination from the imaging unit contacts.
4514-420, -430 Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Actions Step 1 Go to step 2. Go to step 3. Does the shadow image appear every two pages? Step 2 Go to step 3.
4514-420, -430 Skewed print Actions Step 1 Go to step 2. The problem is solved. POR into the Diagnostics menu and perform a print test: Diagnostics Menu > Print Tests > Tray 1 Adjust the margins if necessary: Diagnostics Menu > Registration Does the error remain? Step 2 Go to step 9.
4514-420, -430 Actions Step 8 Go to step 11. Replace the front input guide. See “Front input Make sure the front input guide rollers are free of debris. Check for wear guide removal” on or damage. page 187. Are they free of wear or damage? Step 9 Go to step 10.
4514-420, -430 Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for wear or damage. Is it free of wear or damage? Step 2 Go to step 3. The problem is solved. Make sure the paper path is free of debris or toner contamination. Does the problem remain? Step 3 Go to step 4.
4514-420, -430 Actions Step 1 Go to step 2. Tighten the screws. Check if the fuser screws are tightly fastened. Are they tightly fastened? Step 2 Go to step 3. Replace the fuser. See “Fuser removal” on Turn off the printer. page 211.
4514-420, -430 Actions Step 3 Go to step 4. Replace the transfer roll. See “Transfer roll Check the transfer roll for contamination or excessive wear. removal” on page 170. Is it free of contamination or wear? Step 4 Go to step 5. Replace the fuser.
4514-420, -430 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
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4514-420, -430 • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not guarantee that the page will print. Area Printer control panel What to do message Standard bin Jam, standard bin [20y.xx] Remove the jammed paper.
4514-420, -430 200 paper jams Jam, front door [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
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4514-420, -430 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Lift the green flap in front of the printer. Firmly grasp the jammed paper on each side, and then gently pull it out.
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4514-420, -430 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
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4514-420, -430 Error code Description Action 200.09 Printhead did not receive proper motor feedback to Go to “Sensor (input) image jam service check” on start laser servo. page 200.10 Printhead motor not locked when media reaches the input sensor. 200.11 Printhead motor fell out of lock after page reaches the input sensor.
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4514-420, -430 Sensor (input) static jam service check Action Step 1 Go to step 2. Clear the paper path of any media fragments. Check the input sensor area for jammed media fragments. Is the paper path free of partially fed or jammed media? Step 2 Replace the jam access Go to step 3.
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4514-420, -430 Action Step 3 Go to step 4. Replace the MPF solenoid. See “MPF Check the MPF solenoid for proper operation: solenoid removal” on Remove the left cover. page 149. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >...
4514-420, -430 Sensor (input) image jam service check Action Step 1 Go to step 2. Reseat the cables. Check the LSU cables for proper connection. Are they properly connected? Step 2 Go to step 3. Replace the LSU. See “Laser scanning unit Inspect the LSU cables and connectors.
4514-420, -430 Action Step 2 Go to step 3. Replace the main drive gearbox. See “Main Remove the main drive gearbox. drive gearbox Check the gears of main drive gearbox for wear or damage. removal” on page 147. Are they free of wear or damage? Step 3 Go to step 4.
4514-420, -430 Sensor (narrow media) jam service check Action Step 1 Go to step 2. Reseat the cable. Check the narrow media sensor cable JNRW1 for proper connection. Is it properly connected? Step 2 Go to step 3. Replace the narrow media sensor.
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4514-420, -430 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear and front doors. From the printer control panel, press to clear the message and continue printing. Diagnostic information...
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4514-420, -430 202 paper jam messages Error code Description Action 202.01 Exit sensor is covered during warm up. Go to “Sensor (fuser exit) jam service check” on page 202.03 Media did not reach the fuser exit sensor. 202.05 Fuser exit sensor covered too long by the current sheet.
4514-420, -430 Sensor (fuser exit) jam service check Action Step 1 Go to step 2. Clear the paper path of any media fragments. Check the input sensor area for jammed media fragments. Is the paper path free of partially fed or jammed media? Step 2 Go to step 3.
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4514-420, -430 Locate the blue lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed. Firmly grasp the jammed paper on each side, and then gently pull it out.
4514-420, -430 23y.xx paper jam messages Error code Description Action 230.01 Sheet covering internal duplex sensor during warm Go to “Duplex service check” on page 230.02 Paper jam around internal duplex. 230.03 Internal duplex sensor never made by leading edge of page.
4514-420, -430 Action Step 4 Go to step 5. Replace the duplex. “Duplex removal” From under the printer, check the duplex, belt, and roller for wear and on page 193. damage. Are they free of wear and damage? Step 5 Go to step 6.
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4514-420, -430 Insert the tray. From the printer control panel, press to clear the message and continue printing. 24y.xx paper jam messages Error code Description Action 241.01 Paper over tray 1 pass thru sensor on warmup. Go to “Tray 1 jam service check” on page 241.02 Sensor (input) early arriving jam.
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4514-420, -430 Error code Description Action 241.24 Media feeder motor stalled on the last pick attempt Go to “Tray 1 jam service check” on page in tray 1. 241.29 Tray 1 lift plate failed to make the index sensor while elevating.
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4514-420, -430 Error code Description Action 242.14 Sheets flushed from paper path either due to feed Go to “Option tray jam service check” on page error or cartridge error. 242.15 One or more trays located above the source tray 2 has been pulled.
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4514-420, -430 Error code Description Action 243.02 Input sensor detected late feed during a pick retry Go to “Option tray jam service check” on page from tray 3. 243.03 tray 3 pass thru sensor never became covered when feeding a sheet from an option below. 243.06 Failed to feed from tray.
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4514-420, -430 Error code Description Action 243.41 Motor 1 (Pick/Lift) Elevator motor stalled. Go to “Option tray jam service check” on page 243.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 243.43 Motor 1 (Pick/Lift) motor ramp (end ramp - did not reach speed, typical pack feed paper jam).
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4514-420, -430 Error code Description Action 244.16 The engine timed out waiting for the tray 4 to report Go to “Option tray jam service check” on page 'ready' before the 1st pick attempt. 244.17 Page was not properly picked from tray 4. Have not exhausted all pick retry attempts as there are sheets committed to the paper path from below.
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4514-420, -430 Tray 1 jam service check Action Step 1 Go to step 2. Replace the pick tires. Check the pick tires. Are they free of wear or damage? Step 2 Go to step 3. Replace the tray insert. Check the tray guides and wear strips. Are they free of wear or damage? Step 3 Go to step 7.
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4514-420, -430 Option tray jam service check Action Step 1 Replace the option Go to step 2. tray. Restart the printer. Does it fail to complete the POST sequence and display a 242.01 error? Step 2 The problem is solved. Go to step 3. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >...
4514-420, -430 250 paper jams Jam, MP feeder [250.xx] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
4514-420, -430 25y.xx paper jam messages Error code Description Action 250.06 Input sensor did not detect sheet picked from MPF. Go to “MPF service check” on page No other sheets should be in the path. 250.10 Input sensor did not detect sheet picked from MPF. No other sheets should be in the path.
4514-420, -430 Action Step 4 Go to step 5. Replace the MPF solenoid. See “MPF Remove the left cover. solenoid removal” on POR into the Diagnostics menu and perform a feed test: page 149. Diagnostics Menu > Input Tray Tests > Feed Tests > Multi‑Purpose Feeder Check the MPF solenoid for proper operation.
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4514-420, -430 Error code Description Action 31.46 Toner failed to replenish into the imaging unit Make sure that the toner cartridge is properly installed. Check if the toner cartridge is supported. Replace with a supported toner cartridge if necessary. If the problem remains, go to “Cartridge gearbox service check”...
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4514-420, -430 Error code Description Action Res save off deficient memory Disable the Resource save feature: Settings > Print Settings > Setup Menu > Insufficient collation area Resource Save > Off Memory full If the problem remains, go to “Insufficient memory service check”...
4514-420, -430 Toner cartridge smart chip contact service check Action Step 1 Go to step 2. Reseat the cable. Check the cable JARW1 for proper connection to the controller board. Is it properly connected? Step 2 Replace the controller Replace the toner board.
4514-420, -430 Action Step 4 Go to step 5. Replace the narrow media/bin full sensor. POR into the Diagnostics menu and perform a sensor test: “Narrow Diagnostics Menu > Base Sensor Test > Narrow Media media/bin full sensor removal” on page Does the sensor state on the control panel display change when it is 208.
4514-420, -430 Insufficient memory service check Action Step 1 Go to step 2. Reseat the memory card. Check the memory card for proper installation. Is it properly installed? Step 2 Replace the controller Replace the memory board. See “Controller card. Print the Menu settings page: board removal”...
4514-420, -430 Printer hardware errors 1xx error messages Error code Description Action 111.00 Pel clock check failed. Go to “111.xx LSU service check” on page 111.01 Downlevel ASIC detected. 111.31 Printhead never delivered HSYNCs. 111.32 Printhead lost HSYNCs. 111.40 Wrong printhead installed 111.50 Open-loop printhead error, open-loop sweep state.
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4514-420, -430 Error code Description Action 121.07 Fuser has been on for more than allowed after a gap Restore the engine settings to their defaults: blowout, and the temperature is still too cold. Diagnostics Menu > Printer Setup > Defaults 121.08 Fuser was under temp when page was in fuser.
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4514-420, -430 Error code Description Action 132.01 TDS baseline too low. Go to “Toner density sensor service check” on page 132.02 TDS baseline too high. 132.03 TDS baseline excessive range. 132.16 TDS calibration at maximum. 132.17 TDS calibration too low. 132.18 TDS calibration too close to baseline.
4514-420, -430 111.xx LSU service check Action Step 1 Go to step 2. Reseat the cables. Check the LSU cables JVIDEO1 and JGLV1 for proper connection. Are they properly connected? Step 2 Replace the controller Replace the LSU. See board. See “Controller “Laser scanning unit Inspect the LSU cables and connectors.
4514-420, -430 LVPS service check Action Step 1 Go to step 2. Reseat the cables. Check if the power supply cable is properly connected to the controller board. Is it properly connected? Step 2 Contact your next level Replace the power of support.
4514-420, -430 CTLS service check Action Step 1 Go to step 2. Clean the CTLS. Check for loose toner blocking the CTLS. Is it free of any loose toner? Step 2 Go to step 3. Reseat the cables. • Check the cable PCN3 for proper connection to the power supply. •...
4514-420, -430 Cartridge gearbox service check Action Step 1 Go to step 2. Replace the toner cartridge. Check the gear on the toner cartridge for wear or damage. Is it free of wear or damage? Step 2 Go to step 3. Replace the cartridge gearbox.
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4514-420, -430 Error code Description Action 950.xx NVRAM mismatch failure—mismatch between Warning—Potential Damage: When replacing any controller board EEPROM and control panel mirror. of the following components: ".xx" codes: • Control panel assembly • 00-29— mismatch between system and mirror •...
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4514-420, -430 Error code Description Action 959.21 Pensive did not respond to command request Replace the controller board. Go to “Controller board removal” on page 164. 959.22 Challenge Secret Failure 959.23 Pensive self test failed during initialization 959.24 EEPROM Retention Error (Write failure) 959.25 Insufficient device space during HW prog 959.26...
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible determine whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark Solutions applications are installed on the device.
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4514-420, -430 Action Step 1 Go to step 2. The problem is solved. POR the printer. Does the error remain? Step 2 Go to step 3. Go to step 6. Write down the exact 900.xx error code displayed on the device. Turn off the printer.
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4514-420, -430 Action Step 7 Go to step 8. Go to step 10. Note: Before performing this step, write down the following information about the file being sent to the printer: • Application used • Operating system • Driver type •...
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4514-420, -430 Action Step 15 Go to step 31. The problem is solved. Install a Lexmark recommended memory option. Send a print job to the printer. Does the error remain? Step 16 Go to step 17. Go to step 21.
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4514-420, -430 Action Step 24 Go to step 25. The problem is solved. Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. POR the printer. Send the printer a print job.
4514-420, -430 Action Step 31 Contact your next level of support. You will need the following information: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log •...
4514-420, -430 Action Step 4 Go to step 6. The problem is solved. Replace the current controller board assembly with the original controller board assembly. Go to “Controller board removal” on page 164. Does the problem continue? Step 5 Contact the next level The problem is solved.
4514-420, -430 Error code Description Action 331.51 Motor 1 (Pick/Lift) motor no first encoder Go to “Option tray pick/lift motor service check” on page 331.52 Motor 1 (Pick/Lift) motor stop error 331.53 Motor 1 (Pick/Lift) PWM underflow (motor overspeed) 332.54 Motor 2 (Separator/Passthru) Motor no first encoder Go to “Option tray separator/passthrough motor service check”...
4514-420, -430 Action Step 2 Go to step 3. Replace the tray. Check the pick/lift motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Step 3 Contact the next level Replace the tray.
4514-420, -430 Option tray ACM motor service check Action Step 1 Go to step 2. Reseat the cable. Check the cable J11 on the option tray controller card. Is it properly connected? Step 2 Go to step 3. Replace the ACM assembly.
4514-420, -430 Symptoms Base printer symptoms Symptom Action Buttons on the control panel failed to Go to “Control panel button service check” on page 101. respond Go to “Cooling fan service check” on page • Fan does not come on •...
4514-420, -430 Dead machine service check Action Step 1 Go to step 2. Reseat the cables. Check if the power supply cable is properly connected to the controller board. Are they properly connected? Step 2 Go to “Controller Replace the power board service check”...
4514-420, -430 Action Step 5 Go to step 7. Go to step 6. Unplug the cable JPS1 from the controller board, and verify the following voltages from the cable: • +5 V at pins 11, 12, 13, 14, 15, 16 •...
4514-420, -430 Action Step 4 The problem is solved. Contact the next level of support. Replace the controller board. Go to “Controller board removal” on page 164. Did this fix the problem? Control panel service check Warning—Potential Damage: Do not replace the operator panel and controller board at the same time. Each card contains the printer settings.
4514-420, -430 Action Step 4 The problem is solved. Go to step 5. Try a different toner cartridge. Did this fix the problem? Step 5 Go to step 7. Go to step 6. Check the connections between the cartridge gearbox and the controller board.
Have the network administrator verify that the device is using the correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide. Actions Step 1 Go to step 3.
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4514-420, -430 Actions Step 5 Go to step 10. Go to step 6. Does the IP address displayed on the network settngs page match the IP address in the port of the drivers using the printer? Step 6 Go to step 7. Go to step 9.
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4514-420, -430 Actions Step 16 The problem is solved. Go to step 17. Assign the correct wireless network to the printer. Did this fix the problem? Step 17 Go to step 18. Contact the network administrator. Are the other devices on the wireless network communicating properly? Step 18 Go to step 20.
4514-420, -430 Service menus Understanding the control panel and menus Using the printer control panel Use the Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen.
4514-420, -430 Use the Select button • Open a menu. • Display available values or settings for a menu. The current default setting is indicated by an asterisk (*). • Save the displayed value as the new user default setting. Left arrow button •...
4514-420, -430 Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Reports Substitute Size Profiles List Network card Paper Texture Print Fonts TCP/IP Paper Weight Print Directory IPv6 Paper Loading...
4514-420, -430 The Quick test page contains the following information: • Printer registration settings • Code levels • Alignment diamonds at the top, bottom, and each side • Horizontal lines for skew adjustment • General printer information, including current page count, installed memory, processor speed, serial number, engine ID, and system card ID Change the value of any of the margin settings.
4514-420, -430 The report consists of four pages. The printer always uses media from Tray 1 to print this report. It will not prompt for a change in media regardless of the media type in Tray 1. Note: This test cannot be canceled after it has begun. If duplex is activated, then the report is printed in duplex. To print the Print quality pages: From the Diagnostics menu, navigate to Print Tests >...
4514-420, -430 • F:#####—Represents the number of times the memory test has failed and finished with errors, with the maximum fail count being 999,999. After the maximum pass count or fail count is reached, or when all the DRAM has been tested, the test stops and the final results appear.
4514-420, -430 • Horizontal lines for skew adjustment • General printer information, including current page count, installed memory, processor speed, serial number, engine ID, and controller board ID Check the Quick test page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet.
4514-420, -430 To run this test: From the Diagnostics menu, navigate to: Duplex Tests > Sensor Test Testing… appears while the printer is verifying the state of the sensor. The control panel displays the current state of the sensor. Manually actuate the sensor to make it toggle between Open and Closed. If the sensor does not toggle, then it is malfunctioning.
4514-420, -430 Sensor Test Use this test to determine if the input tray sensors are working correctly. From the Diagnostics menu, navigate to: Input Tray Tests > Sensor Test Select the input source. All installed sources appear. Not all sensors appear for all trays. The following table indicates which tray sensors are available for each input source: Input source Tray empty sensor Pass through sensor...
4514-420, -430 Base Sensor Test Use the Base sensor test to verify that the sensors located inside the printer are working correctly. The following sensors can be checked using this test: • Input • Exit • Narrow Media • Front Door CAUTION—SHOCK HAZARD: The sensor may be electrically energized.
4514-420, -430 Press X to return to the Device tests menu. Reformat the flash device using the Flash format setting in the Utilities menu. Printer Setup Defaults Warning—Potential Damage: Modification of the printer setting defaults causes the NVRAM space to be restored to the printer factory settings.
4514-420, -430 Processor ID This is a 16‑digit hexadecimal value representing the ID of the processor on the controller card. Engine Setting [x] These settings are used by Engine code ECs to fix field problems. The value of [x] is any value from 1 to 16. Edge to Edge When set to On, this shifts all four margins (top, bottom, left, and right) to the physical edge of the page (printable area of a supported paper size).
4514-420, -430 To adjust this setting: From the Diagnostics menu, navigate to: EP Setup > Transfer Adjust Press OK to save any changes. Print Contrast This setting controls the developer voltage offset. To adjust this setting: From the Diagnostics menu, navigate to: EP Setup >...
4514-420, -430 • Calculates reflectivity ratios and operating points to attain the darkness target of each operating point • Modifies the EP mechanism as necessary to adjust toner darkness The cartridge smart chip controls how often this process executes. Note: No messages are displayed on the control panel to give any indication that this test is running. The device stores the results of its most recent process in the Auto dark adj field on the Menu settings page report.
4514-420, -430 • Paper jam entries • Firmware update entries • JFFS2 partition format entries • USB setup pkt info entries • Supply event entries To print the Event log: From the Diagnostics menu, navigate to Event Log > Print Log. Clear Log Use this to remove all the current information in the Event log.
4514-420, -430 Reports Menu Settings Page This prints the Menu settings page which contains the Configuration menu settings and their current values. Event Log Additional diagnostic information is available when the event log is printed. The first page of the report shows the general device information.
4514-420, -430 Available options: • Activate—The printer boots into Demo mode after each power cycle. • Deactivate—The printer boots into normal mode. To print a demo file: Activate Demo mode, and then POR the printer. Select a demo file from the displayed list, and then press OK to print. Factory Defaults This restores the printer's settings to the network settings (on network models only) or to the base printer settings.
4514-420, -430 Available options: • • Reduced Curl When on, this setting significantly reduces throughput and should be activated only as a last resort to solve paper curl problems. The printer uses this mode only when the media type is set to Paper. Available options: •...
4514-420, -430 Entering Invalid engine mode This mode is used if the printer has an invalid code and needs the correct code loaded. After entering this mode, the firmware code can be updated. Turn off the printer. Press and hold , OK, and Turn on the printer.
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4514-420, -430 Top level menu Intermediate menu • Set Card Speed • • Keep Alive NVRAM • Dump NVRAM • Reinit NVRAM TCP/IP • netstat‑r • arp‑a • Allow SNMP Set • • Meditech Mode • RAW LPR Mode • Gather Debug •...
4514-420, -430 Repair information Removal precautions CAUTION—SHOCK HAZARD: For personal safety and to prevent damage to the printer, remove the power cord from the electrical outlet before you connect or disconnect any cable, electronic board, or assembly. Disconnect any connections between the printer and the PCs/peripherals. Data security notice This printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data.
4514-420, -430 • Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the ESD- sensitive part for any reason, first put it into its special bag. • Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they make a discharge path from your body through the ESD-sensitive part.
4514-420, -430 Ribbon cable connectors Zero Insertion Force (ZIF) connectors Zero Insertion Force (ZIF) connectors are used on the boards and cards used in this printer. Before inserting or removing a cable from these connectors, read this entire section. Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable.
4514-420, -430 Horizontal top contact connector This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding. The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector.
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4514-420, -430 Inserting a cable into the horizontal top contact connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. Insert the cable with the contacts on the cable facing up.
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4514-420, -430 Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
4514-420, -430 Horizontal bottom contact connector This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding. The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
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4514-420, -430 Inserting a cable into the horizontal bottom contact connector Check the actuator to verify it is in the open position. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator.
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4514-420, -430 Place your finger in the middle of the actuator, and then rotate the locking actuator to the locked position. Repair information...
4514-420, -430 Vertical mount contact connector This FRU contains a vertical mount contact connector. Read the instructions before proceeding. The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
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4514-420, -430 Inserting a cable into the vertical mount contact connector When installing the cable, check the locking actuator to verify it is in the open position. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator. Note: Verify that the cable is installed squarely into the connector.
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4514-420, -430 Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
4514-420, -430 Horizontal sliding contact connector This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding. The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator.
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4514-420, -430 Inserting a cable into the horizontal sliding contact connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. Insert the cable with the contacts on the cable facing away from the locking actuator.
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4514-420, -430 Slide the locking actuator towards the connector, locking the cable into place. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
4514-420, -430 Low Insertion Force (LIF) connector This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding. Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. Inserting a cable into the LIF connector Looking at the connector, take note on which side the contacts are located.
4514-420, -430 Printhead assembly adjustments Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations of the old printhead on the metal frame. Align the new printhead relative to the location of the old printhead. Note: Skew is caused by a sheet being fed through the printer while misaligned.
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4514-420, -430 If the grid lines of the right flap align below the corresponding lines on the left flap, then adjust the printhead clockwise relative to the printer, and recheck. If the grid lines of the left flap align below the corresponding lines of the right side, then adjust the printhead counterclockwise.
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4514-420, -430 Sample Quick test page. Use the actual sheet. From the Registration menu, select the Right margin setting: Diagnostics Menu > Registration > Right Margin To determine the Right margin setting: Choose the value of the darkest bar on the right side of the Quick test page. Add that value to the current Right margin setting found on the left side of the Quick test page.
4514-420, -430 Removal procedures Keep the following tips in mind as you replace parts: • Some removal procedures require removing cable ties. You must replace cable ties during reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical movement. •...
4514-420, -430 Main drive gearbox removal Remove the left cover. See “Left cover removal” on page 146. Squeeze the latch, and then detach the link from the front door. Repair information...
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4514-420, -430 Remove the 4 screws (A), and then remove the main drive gearbox. Disconnect the cable from the main drive gearbox. Repair information...
4514-420, -430 Remove the spring (B) and the fuser gear (C). MPF solenoid removal Remove the left cover. See “Left cover removal” on page 146. Remove the main drive gearbox. See “Main drive gearbox removal” on page 147. Remove the screw (A). Repair information...
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4514-420, -430 Cut the cable (B) not less than 1 inch from the solenoid. Installation notes: Cut the replacement solenoid cable not less than 1 inch from the solenoid. Strip a 1/8‑in. length of insulation from the ends of all cables. Insert a wire from the printer into one end of the insulated displacement connector (IDC).
4514-420, -430 Secure the cable to the holder. MPF gearbox removal Remove the left cover. See “Left cover removal” on page 146. Remove the main drive gearbox. See “Main drive gearbox removal” on page 147. Remove the front door. See “Front door removal”...
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4514-420, -430 Remove the three screws (B), and then remove the left front mount. Repair information...
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4514-420, -430 Remove the three screws (C), and then remove the MPF gearbox. Release the two latches (D), and then remove the main input drive gears. Repair information...
4514-420, -430 Remove the E-clip (E), and then remove the MPF sector gear (F). Reverse solenoid removal Remove the right cover. See “Right cover removal” on page 162. Remove the left cover. See “Left cover removal” on page 146. Remove the rear door and cover. See “Rear door and cover removal”...
4514-420, -430 Remove the two screws (A) securing the reverse solenoid. ACM clutch removal Remove the left cover. See “Left cover removal” on page 146. Remove the main drive gearbox. See “Main drive gearbox removal” on page 147. Position the printer on its rear. Use a small flat-head screwdriver to block the roller (A) and prevent the shaft from rotating.
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4514-420, -430 While blocking the roller, remove the screw (B). Pull out the ACM clutch, and cut cable close to the clutch to detach it. Installation notes: Pull the cable to remove any slack, and remove any shrink tubing holding the wires together. Repair information...
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4514-420, -430 On the replacement clutch, measure 4 inches from the clutch, and then cut the cable. Pull out the shaft. Install the replacement clutch on the shaft. Insert the red wire from the printer into the insulated displacement connector (IDC). Note: Make sure that the wire is positioned under the contact element.
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4514-420, -430 Insert the red wire from the clutch into the IDC. Note: Make sure that the wire is positioned under the contact element. Repair information...
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4514-420, -430 Squeeze the IDC to partially lock the wires in place, and then use a pair of pliers to crimp the IDC. Repeat steps e–g for the black wire. Tuck the IDCs securely above the duplex. Note: If needed, use a cable tie to secure the cable in place. Make sure cable tie does not obstruct the paper path.
4514-420, -430 Cartridge gearbox removal Remove the left cover. See “Left cover removal” on page 146. Remove the four screws (A) securing the cartridge gearbox. Disconnect the cable from the cartridge gearbox. Duplex gear assembly removal Remove the left cover. See “Left cover removal”...
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4514-420, -430 Remove the three gears. From behind the three gears, remove the duplex coupling (D). Repair information...
4514-420, -430 Remove the duplex link (E) from the duplex. Right side removals Right cover removal Open the front door. Position the printer so that it sits on its left side. Remove the two screws (A) securing the right cover. Release the latches (B) to remove the right cover.
4514-420, -430 Cooling fan duct removal Note: This is not a FRU. Remove the right cover. See “Right cover removal” on page 162. Remove the screw (A), and then remove the cooling fan duct. Cooling fan removal Remove the right cover. See “Right cover removal”...
4514-420, -430 Remove the two screws (B) securing the fan to the fan mount. Controller board removal Remove the right cover. See “Right cover removal” on page 162. Disconnect all cables from the controller board. Remove the screw (A) from the rear side of the printer. Repair information...
4514-420, -430 Remove the five screws (B) securing the controller board. Toner cartridge smart chip contact removal Remove the right cover. See “Right cover removal” on page 162. Disconnect the cable JARW1 from the controller board. Remove the two screws (A). Repair information...
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4514-420, -430 Remove the two screws (B), and then detach the right cartridge guide. Warning—Potential Damage: Do not cut or disconnect the cable at the rear of the right cartridge guide. Leave the right cartridge guide dangling while performing the rest of the steps. From behind the right cartridge guide, release the 4 latches (C) to detach the toner cartridge smart chip contact.
4514-420, -430 Installation notes: Test for proper installation of the spring and the actuators. Press the cartridge actuator. The cartridge lock should move up. Release the cartridge actuator. The cartridge lock should move back to its original position. Front removals Left front mount removal Remove the left cover.
4514-420, -430 Remove the three screws (A), and then remove the left front mount. Right front mount removal Remove the right cover. See “Right cover removal” on page 162. Disconnect all control panel cables from the controller board. Disconnect the cable JCVR1 from the controller board. Repair information...
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4514-420, -430 Remove the screw (A) to disconnect the ground wire. Remove the four screws (B), and then remove the right front mount. Repair information...
4514-420, -430 Transfer roll removal Warning—Potential Damage: Do not touch the transfer roll with bare hands. Oil from the skin can damage it. Squeeze the latches at each end of the transfer roll. Lift to remove the transfer roll. Warning—Potential Damage: Do not remove the spring under the left latch. Doing so will damage the printer. Repair information...
4514-420, -430 Cartridge plunger removal Open the front door. Tilt the cartridge plunger. Twist and then remove the cartridge plunger. Repair information...
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4514-420, -430 Installation notes: Use a spring hook to hold the spring, and then reinstall the cartridge plunger. Repair information...
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4514-420, -430 Set the spring over the plunger. Repair information...
4514-420, -430 Nameplate removal Open the front door. Remove five screws (A) securing the nameplate. Control panel assembly removal Remove the right cover. See “Right cover removal” on page 162. Remove the nameplate. See “Nameplate removal” on page 175. Remove the bezel. See “Bezel removal”...
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4514-420, -430 Remove the screw (A) securing the ground connector to the controller board. Disconnect the cable JOPP1 or JOPP2 from the controller board. Remove the screw (B) from the right front mount, and route the cable through the slot. Repair information...
4514-420, -430 Remove the two screws (C) securing the control panel assembly. Route all cables off the printer to completely remove the control panel assembly. UICC removal Remove the right cover. See “Right cover removal” on page 162. Remove the nameplate. See “Nameplate removal”...
4514-420, -430 MPF assembly removal Remove the nameplate. See “Nameplate removal” on page 175. Remove the two springs (A). Repair information...
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4514-420, -430 Squeeze the latches (B) to release the left and right links. Repair information...
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4514-420, -430 Release the lock (C) remove the MPF link. Do the same on the other MPF link. Release the right tab (D) of the MPF. Slide the MPF assembly to remove. Repair information...
4514-420, -430 MPF pick roller cover removal Open the front door. Remove the two screws (A), and then remove the MPF pick roller cover. MPF pick roller removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 181.
4514-420, -430 Pull the MPF pick roller outward to remove. Warning—Potential Damage: Do not touch the pick tire with bare hands, as this can damage the pick roller. Bail removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 181.
4514-420, -430 Remove the four screws (A), and then remove the jam access cover. Front door removal Note: This is not a FRU. Remove the right cover. See “Right cover removal” on page 162. Disconnect the cable JOPP1 or JOPP2 from the controller board. Disconnect the cable JCVR1 from the controller board.
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4514-420, -430 Squeeze the latch, and then detach the link from the front door. Remove the screw (A) to disconnect the ground wire. Repair information...
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4514-420, -430 Remove the four screws (B). Remove the right front mount, and then remove the front door. Below are the front door and the right front mount. Installation notes: Mount the left side of the front door to the printer. Attach the right front mount to the front door.
4514-420, -430 Install the right front mount to the printer. Front access cover removal Remove the right cover. See “Right cover removal” on page 162. Remove the front door. See “Front door removal” on page 183. Remove the nameplate. See “Nameplate removal”...
4514-420, -430 Front input guide removal Remove the right cover. See “Right cover removal” on page 162. Remove the front door. See “Front door removal” on page 183. Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 181.
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4514-420, -430 Rotate the MPF shaft inward so that the cams at each end point up. Release the front guide from the guides at each end. Installation note: The cams at each end of the MPF shaft must point down. Repair information...
4514-420, -430 Separator pad removal Remove the right cover. See “Right cover removal” on page 162. Remove the front door. See “Front door removal” on page 183. Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 181.
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4514-420, -430 While pressing down the MPF sensor flag and separator pad, move the restraint roller (G) to the right. Remove the E‑clip (H), and then move the shaft (I) to the right. Remove the separator pad and the spring underneath. Repair information...
4514-420, -430 Bottom removals Power supply removal Remove the left cover. See “Left cover removal” on page 146. Remove the rear door and cover. See “Rear door and cover removal” on page 207. Disconnect the cable (A) from the rear, and disconnect the cable (B) from the left side. Position the printer so that it sits on its right side.
4514-420, -430 Remove the five metal screws (D) and the plastic screw (E) securing the power supply. Remove the power supply, and then disconnect all cables from the power supply. Power supply shield removal Remove the left cover. See “Left cover removal” on page 146.
4514-420, -430 Remove the three screws (A), and then remove the power supply shield. Duplex removal Remove the left cover. See “Left cover removal” on page 146. Remove the rear door and cover. See “Rear door and cover removal” on page 207.
4514-420, -430 Remove the four screws (A) securing the duplex. Note: The duplex link (B) is part of the FRU. Duplex sensor and input sensor removal Remove the left cover. See “Left cover removal” on page 146. Remove the right cover. See “Right cover removal”...
4514-420, -430 Remove the rear door and cover. See “Rear door and cover removal” on page 207. Remove the power supply. See “Power supply removal” on page 191. Remove the power supply shield. See “Power supply shield removal” on page 192.
4514-420, -430 Toner density sensor removal Remove the left cover. See “Left cover removal” on page 146. Remove the main drive gearbox. See “Main drive gearbox removal” on page 147. Remove the rear door and cover. See “Rear door and cover removal” on page 207.
4514-420, -430 Remove the two screws (B), and then remove the sensor. Disconnect the cable from the sensor. Trailing edge sensor removal Remove the left cover. See “Left cover removal” on page 146. Remove the right cover. See “Right cover removal” on page 162.
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4514-420, -430 Remove the screw (A), and then remove the sensor. Remove the other half of the cable from the printer. Installation notes: Install the sensor to the ACM. Route the cable along the two cable holders on the side of the ACM. Note: Make sure that the cable is not loose.
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4514-420, -430 Bring the cable in front of the two cable holders near the ACM shaft. Repair information...
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4514-420, -430 Loop the cable behind the right cable holder. Twist the cable so that it forms a loop. Repair information...
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4514-420, -430 Place the loop over the left cable holder. Pull the free end to make sure that the cable is tightly looped around the cable holders. Repair information...
4514-420, -430 Route the cable using the new path, and secure it with a cable tie (A). ACM assembly removal Remove the left cover. See “Left cover removal” on page 146. Remove the main drive gearbox. See “Main drive gearbox removal” on page 147.
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4514-420, -430 Remove the screw (A) and then detach the trailing edge sensor. Repair information...
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4514-420, -430 Disconnect the two springs (B). Repair information...
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4514-420, -430 Pry the pointed end of the ACM bushing to release the locking pin underneath. Rotate, and then remove the ACM bushing. Pry the pointed end of the 2nd pickup pushing to release the locking pin underneath. Repair information...
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4514-420, -430 Rotate, and then remove the 2nd pickup bushing. Pull out the shaft, and remove the ACM. Repair information...
4514-420, -430 Rear side removals Dust cover removal Press the latches on each side of the dust cover. Remove the dust cover. Rear door and cover removal Position the printer so that it sits on either its left or right side. Open the rear door at an angle of 45 degrees.
4514-420, -430 Pull the rear door to remove. Remove the two screws (A) securing the rear cover. Press the two latches to release the rear cover. Narrow media/bin full sensor removal Remove the right cover. See “Right cover removal” on page 162.
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4514-420, -430 Remove the top cover. See “Top cover removal” on page 212. Disconnect the cable JNRW1 from the controller board. Remove the six screws (A) securing the sensor and upper exit guide to the redrive assembly. Remove the ground (B), sensor (C), and sensor flag (D). Repair information...
4514-420, -430 Redrive assembly removal Remove the right cover. See “Right cover removal” on page 162. Remove the left cover. See “Left cover removal” on page 146. Remove the rear door and cover. See “Rear door and cover removal” on page 207.
4514-420, -430 Remove the six screws (B) securing the redrive assembly. Fuser removal Remove the right cover. See “Right cover removal” on page 162. Remove the rear door and cover. See “Rear door and cover removal” on page 207. Remove the redrive assembly. See “Redrive assembly removal”...
4514-420, -430 Remove the two screws (B) securing the fuser. Top side removals Top cover removal Remove the right cover. See “Right cover removal” on page 162. Remove the left cover. See “Left cover removal” on page 146. Remove the rear door and cover. See “Rear door and cover removal”...
4514-420, -430 Remove the two screws (A) in front. Remove the two screws (B) at the rear. Lift the top cover to remove. Laser scanning unit (LSU) removal Remove the right cover. See “Right cover removal” on page 162. Remove the left cover. See “Left cover removal”...
4514-420, -430 Disconnect the cable JGLV1 or J6 from the controller board. Remove the three screws (B) securing the LSU. Align the printhead. See “Printhead assembly adjustments” on page 143. 250/550-sheet option tray removals Pick roller removal Press the latches, and then remove the pick roller. Repair information...
4514-420, -430 Separator roll assembly removal Remove the screw (A) from under the tray insert. Remove the E-clip, and then remove the gear. Repair information...
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4514-420, -430 Remove the four screws (B). Push out the top part of the drawer cover, and then remove the separator roll assembly. Repair information...
4514-420, -430 ACM assembly removal Remove the seven screws (A), and release the two latches (B) from the top of the drawer. Remove the two screws (C), and then release the two latches under the screws. Repair information...
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4514-420, -430 Swing the right cover backward to remove. Remove the screw (D). Repair information...
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4514-420, -430 Disconnect the spring (E). Remove the two screws (F), and then remove the controller card cover. Disconnect the cable J11 from the controller card. Unroute the cable, and then remove the ACM assembly. Repair information...
4514-420, -430 Component locations Exterior locations Front view Part name Control panel Paper stop Standard bin Front door release button Controller board access door Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 50‑sheet multipurpose feeder Front door Component locations...
4514-420, -430 Rear view Part name USB port USB printer port Ethernet port Parallel port Power switch Power cord socket Security slot These ports are available only in select printer models. Component locations...
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Use the following table to determine when specified parts should be inspected: EVERY...
4514-420, -430 Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. Make sure that the printer is turned off and unplugged from the electrical outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
4514-420, -430 Parts catalog Legend The following column headings are used in the parts catalog: • Asm‑index—Identifies the item in the illustration. • Part number—Identifies the unique number that correlates with the part. • Units/mach—Refers to the number of units actually used in the base machine or product. •...
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4514-420, -430 Assembly 4: Frame Asm-index Units/mach Units/FRU Description Removal procedure 40X8393 Transfer roll “Transfer roll removal” on page 170 40X8298 Redrive assembly “Redrive assembly removal” on page 210 40X8299 Front mounts “Left front mount removal” on page 167 “Right front mount removal” on page 168 40X8275 Duplex assembly...
4514-420, -430 Assembly 6: Power cords Asm-index Units/mach Units/FRU Description Removal procedure 40X0269 Power cord, 2.5 m (straight)—USA, Canada 40X3141 Power cord, 2.5 m (straight)—Europe and others 40X0288 Power cord, 2.5 m (straight)—Argentina 40X0271 Power cord, 2.5 m (straight)—United Kingdom 40X0275 Power cord, 2.5 m (straight)—Israel 40X1772...
The product is plugged into an electrical outlet, but the power switch is turned off. 0 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Electrical specifications Low-voltage models •...
4514-420, -430 Operating clearances Right 305 mm (12 in.) Front 508 mm (20 in.) Left 203 mm (8 in.) Rear 203 mm (8 in.) 305 mm (12 in.) Allow additional clearance around the printer for adding the optional input trays. Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296.
4514-420, -430 Operating environment Environment Specification Temperature 60 to 90 °F (16 to 32 °C) Printer operating Relative humidity 8 to 80% Maximum wet bulb temperature 73 °F (23 °C) Temperature 50 to 110 °F (10 to 43 °C) Printer off Relative humidity 8 to 80% Maximum wet bulb temperature...
4514-420, -430 Appendix B: Options and features Available internal options Memory cards • Printer memory • Flash memory • Fonts Media handling options Note: Only one optional tray can be installed. • 250-sheet tray • 550-sheet tray Appendix B: Options and features...
4514-420, -430 Appendix C: Theory of operation POR sequence At power on, the engine code goes through a series of tests to verify hardware integrity. If a hardware failure is detected, it will be reported to the printer. If the POR sequence cannot be completed successfully, the printer may post an error message identifying service may be needed.
4514-420, -430 The MPF can be accessed by opening the MPF tray on the front door. In an MPF paper feed, the MPF paper present sensor detects the media. The instant the MPF pick roll shaft rotates, the cams on each end of the shaft disengage the MPF tray.
4514-420, -430 Duplex printing After the first side of the media has been printed on and is partially fed out to the output bin, the duplex solenoid activates. This causes the exit roller to reverse its rotation and feed the media, with its trailing edge first, back into the redrive assembly and then to the duplex paper path.
4514-420, -430 Trailing edge sensor Detects the media’s trailing edge as it passes the pick tires. Among other capabilities, this sensor can be used to determine the paper size sensor and the media stack height. MPF sensor Detects the presence of media in the MPF tray. Media present sensor Detects the presence of media in the tray.
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4514-420, -430 Controller board Controls the printing operation based on the communication with the RIP controller and optional peripherals. It also controls the fuser, toner dispensing, sensor switch feedback, drive motors, clutches and solenoids MS310/MS410 rollers Paper exit roller Photoconductor drum Fuser assembly First input roller...
4514-420, -430 Electrophotographic process (EP process) Printhead The printhead scans the photo conductor drum surface with a laser beam. It consists of the following components: • Laser diode (LD) card assembly • Oscillator • Start of scan card assembly When a laser beam is scanned across the photoconductor drum surface from one end to the other while turning on and off the beam, one line of latent image is created.
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4514-420, -430 Step 2: Expose The laser fires a focused beam of light at the surface of the photoconductor and writes an invisible image, called a latent image. The laser beam only discharges the surface where the beam hits the photoconductor. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface.
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4514-420, -430 This process would be similar to using glue to write on a can and then rolling it over glitter. The glitter sticks to the glue but not to the rest of the can. HVPS Developer Metering Roll Blade Toner DRUM -VDC...
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4514-420, -430 Step 5: Clean The cleaning blade removes any toner that remains on the photoconductor after the transfer process. The toner removed is collected inside the imaging unit. Used Toner Cleaning Blade Charge roll DRUM Appendix C: Theory of operation...
4514-420, -430 Index control panel, printer buttons ACM, theory indicator light 107, acronyms Sleep button light available internal options using avoiding jams avoiding paper jams data security notice Defective flash memory [51] Bin full. Remove paper. diagnostics blank pages registration diagnostics menu accessing card stock...
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4514-420, -430 duplex tests horizontal sliding contact connector feed 1 test horizontal top contact connector left margin quick test sensor test input tray tests top margin feed tests sensor test input tray, theory electrical specifications Insert tray [x] electrophotographic process, theory inspection guide electrostatic‑sensitive parts invalid code, fixing...
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Non‑Lexmark [supply type], see User’s Guide repeating defects [33.xy] shadow images appear on prints notices skewed print solid black pages streaked vertical lines appear on prints...
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Load MP feeder with [paper size] [orientation] MPF pick tire cover Load MP feeder with [paper type] [paper size] MPF sensor [orientation] MPF solenoid Non‑Lexmark [supply type], see User’s Guide nameplate [33.xy] narrow media/bin full sensor Parallel port disabled [56] pick roller Printer restart.
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4514-420, -430 symptoms printer theory of operation duplex printing electrophotographic process input tray main drive gearbox other key components POR sequence printer control sensors simplex printing tips card stock on using envelopes on using labels transparencies tips on using envelopes Too many trays.
4514-420, -430 Part number index Part name Page 40X0269 Power cord, 2.5 m (straight)—USA, Canada..................237 40X0270 Power cord, 2.5 m (straight)—Japan......................237 40X0271 Power cord, 2.5 m (straight)—United Kingdom..................237 40X0273 Power cord, 2.5 m (straight)—Traditional Italy..................237 40X0275 Power cord, 2.5 m (straight)—Israel......................237 40X0288 Power cord, 2.5 m (straight)—Argentina....................237...
4514-420, -430 Part name index Part name Page 40X8303 250-sheet tray............................228 40X8287 250-sheet tray............................236 40X8305 250-sheet tray insert..........................236 40X8286 550-sheet tray............................236 40X8086 550-sheet tray insert..........................236 40X8260 ACM assembly............................234 40X8262 ACM assembly............................236 40X8265 ACM clutch.............................234 40X8064 Bezel (MS410d)............................228 40X8065 Bezel (MS410dn)............................228 40X8083 Cartridge gearbox...........................234 40X9148 Cartridge...
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4514-420, -430 Part name Page 40X8053 Left cover..............................228 40X8085 Main drive gearbox..........................234 40X8302 MPF assembly (50 sheets)........................228 40X8278 MPF gearbox............................234 40X8295 MPF pick roller and Separator pad......................234 40X8300 MPF solenoid............................230 40X8051 Nameplate..............................228 40X8050 Narrow media/bin full sensor........................230 40x8443 Pick roller assembly..........................236 40X8296 Pick tire..............................234...
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4514-420, -430 Part name Page 40X8046 Toner density sensor..........................232 40X8055 Top cover..............................228 40X8047 Trailing edge sensor..........................232 40X8393 Transfer roll............................234 Part name index...
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