Contents Contents Safety information..................5 Learning about the printer................7 Finding information about the printer......................7 Selecting a location for the printer......................8 Printer configurations..........................9 Using the printer control panel.......................11 Understanding the colors of the Sleep button and indicator lights............12 Using the Embedded Web Server......................12 Using the Local Printer Settings Utility....................13 Additional printer setup................14 Installing internal options........................14...
Contents Printing from a mobile device.........................48 Canceling a print job..........................48 Understanding the printer menus..............50 Menus list..............................50 Paper menu.............................50 Reports menu............................59 Network/Ports menu..........................60 Security menu............................67 Settings menu............................69 Saving money and the environment............81 Saving paper and toner...........................81 Saving energy............................82 Recycling..............................84 Securing the printer...................86 Using the security lock feature........................86 Statement of Volatility..........................86 Erasing volatile memory..........................87...
Contents Restoring factory default settings......................99 Creating a printer control panel PIN.......................99 Clearing jams....................101 Avoiding jams............................101 Understanding jam messages and locations..................102 Jam, front door [20y.xx]........................104 Jam, rear door [20y.xx]..........................107 Jam, standard bin [20y.xx]........................108 Jam, pull tray 1. Push down blue flap. [23y.xx]..................109 Jam, tray [x] [24y.xx]..........................110 Jam, MP feeder [250.xx]........................111 Troubleshooting..................112...
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
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Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at • Connecting the printer http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides may be available on the Software and Documentation CD.
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer Right side 305 mm (12 in.) Front 510 mm (20 in.) Left side 205 mm (8 in.) Rear 205 mm (8 in.) 305 mm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
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Learning about the printer Printer control panel Paper stop Standard bin Front door release button Controller board access door Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 50‑sheet multipurpose feeder Front door...
Learning about the printer Using the printer control panel Use the Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen.
Learning about the printer Use the Indicator light Determine the status of the printer. Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the control panel signify a printer status or condition. Indicator light Printer status The printer is off or in Hibernate mode.
Learning about the printer Open a Web browser, and then type the printer IP address in the address field. Press Enter. The Embedded Web Server page appears. Using the Local Printer Settings Utility Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings. Save the changes using the Actions menu.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
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Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. Push the card firmly into place as shown in the illustration.
Additional printer setup Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush against the controller board. Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. Use the Attach an optional wireless network adapter. USB port USB printer port Connect the printer to a computer.
Additional printer setup Installing the Local Printer Settings Utility Visit http://support.lexmark.com, and then download the software. Double‑click the software installer package. Select an installation type, and then click Install. Click Install to start the installation. Click Agree to accept the license agreement.
Additional printer setup Networking Notes: • Purchase a MarkNet N8352 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with the adapter. •...
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Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
• Install the printer on additional network computers. Installing the Wireless Setup Assistant Go to the Lexmark Web site at http://support.lexmark.com. Download the latest Wireless Setup Assistant application. Double‑click the downloaded software installer package. Follow the instructions on the computer screen.
Additional printer setup Launching the Wireless Setup Assistant Notes: • Make sure the printer is turned on. • Make sure a wireless network adapter installed in your printer is attached and working properly. From the Finder, navigate to: Applications > select your printer folder Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen.
Additional printer setup From the printer control panel, navigate to: > Reports > > Menu Settings Page > Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration.
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 101 “Storing paper” on page Setting the paper size and type From the printer control panel, navigate to: >...
Loading paper and specialty media Change the settings, and then press Using the standard bin and paper stop The standard bin holds up to 150 sheets of 75‑g/m (20‑lb) paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. To open the paper stop, pull it so that it flips forward.
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Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
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Loading paper and specialty media Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
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Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. •...
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Loading paper and specialty media • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray. •...
Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
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Loading paper and specialty media Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
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Loading paper and specialty media • Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first.
Loading paper and specialty media • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Loading paper and specialty media Change the tray settings to specify the paper size and type for the tray. • To link trays, make sure the paper size and type for the tray match with that of the other tray. •...
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Loading paper and specialty media From the Tray Configuration section, select a paper source, and then select a custom paper type under the paper type column. Click Submit. Using the printer settings on the computer Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer Settings.
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media.
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Paper and specialty media guide Tips on using transparencies • Print a test page on the transparencies being considered for use before buying large quantities. • Feed transparencies from the standard tray, or the multipurpose feeder. • Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Paper and specialty media guide Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–90‑g/m (16–24‑lb) bond paper, grain long paper is recommended.
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Paper and specialty media guide Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained. However, the following paper choice guidelines will help alleviate the environmental impact of printing: Minimize paper consumption. Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry Stewardship Council (FSC) or the Program for the Endorsement of Forest Certification (PEFC).
Paper and specialty media guide Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support. Note: For an unlisted paper size, select the closest larger listed size. Supported paper sizes Paper size Standard tray...
Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.)
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Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Printing Printing Printing a document Printing a document From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
> Print Fonts > > PostScript Fonts > Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Canceling a print job Canceling a print job from the printer control panel From the printer control panel, press >...
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Printing In Windows 8 From the Search charm, type run, and then navigate to: Run > type control printers > OK In Windows 7 or earlier Click , or click Start and then click Run. Type control printers. Press Enter, or click OK. Double‑click the printer icon.
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Substitute Size Print Fonts Standard Parallel Paper Texture Print Directory SMTP Setup...
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Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
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Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
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Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the default paper source. •...
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Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the weight of the paper loaded is light. Light Heavy Weight Specify that the weight of the paper loaded is heavy.
Understanding the printer menus Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify...
Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
Understanding the printer menus Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer.
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Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus Standard Network Setup OR Display and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a wireless Reports network. Network Card TCP/IP IPv6 Wireless AppleTalk Reports menu To access the menu, navigate to either of the following: •...
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Understanding the printer menus Set Hostname Set the host name. Notes: • This setting can be changed only from the Embedded Web Server. • The host name can be up to 15 characters and can be a US‑ASCII or alphanumeric character, or hyphen. IP Address View or change the current TCP/IP address.
Understanding the printer menus IPv6 menu To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > IPv6 • Network/Ports > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers connected to print servers. Enable IPv6 Enable Internet Protocol Version Six (IPv6) in the printer.
Understanding the printer menus View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed.
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Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Understanding the printer menus SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail.
Understanding the printer menus Configure Log Specify how and whether or not audit logs are created. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all printers, and you may Francais need to install special hardware for those languages to appear. Deutsch Italiano Espanol...
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Understanding the printer menus Run Initial setup Run the setup wizard. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the country or region selection screen, the default becomes No. Paper Sizes Specify the unit of measurement for paper sizes.
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Understanding the printer menus Timeouts Set the printer to Hibernate mode even if there is an active Ethernet connection. Hibernate Timeout on Connection Hibernate Note: Do Not Hibernate is the factory default setting. Do Not Hibernate Timeouts Set the amount of time in seconds the printer waits before the it returns to a ready state.
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Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. Print Recovery •...
Understanding the printer menus Custom Home Message Select a custom home message that appears as an alternating display of the printer status. IP Address Note: Off is the factory default setting. Hostname Contact Name Location Zero Configuration Name Custom Text 1 Print Settings Setup menu Printer Language...
Understanding the printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more than the available memory. Notes: • Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed.
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Understanding the printer menus Separator Sheets Specify whether to insert blank separator sheets. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to (1,1,1) (2,2,2).
Understanding the printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
Understanding the printer menus Utilities menu Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Flash memory refers to the memory added by installing a flash memory card in the printer.
Understanding the printer menus Font Priority Establish the font search order. Resident Notes: Flash • Resident is the factory default setting. • This menu item is available only when a formatted flash memory card is installed and operating properly. • Make sure the flash memory card is not read/write‑, write‑, or password‑protected.
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Understanding the printer menus PCL Emulation Settings Specify the font pitch for scalable monospaced fonts. Pitch Notes: 0.08–100 • 10 is the factory default setting. • Pitch refers to the number of fixed‑space characters per inch (cpi). • Pitch can be increased or decreased in 0.01‑cpi increments. •...
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Understanding the printer menus Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • Off is the factory default setting. 0–199 • None cannot be selected. It is only displayed when it is selected by the Assign Tray [x] PCL 5 interpreter.
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Saving money and the environment Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 101. Saving energy Using Eco‑Mode Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact. From the printer control panel, navigate to: >...
Saving money and the environment Adjusting Sleep mode Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. •...
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled.
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at http://support.lexmark.com.
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
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This cartridge is supported only in MS410d, MS410dn, MS510dn, MS610dn, and MS610de printer models. This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models. For more information on countries located in each region, visit www.lexmark.com/regions. Item Regular cartridge...
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 500Z...
Maintaining the printer Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner.
Maintaining the printer Close the front door. Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
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Maintaining the printer Lift the green handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Maintaining the printer • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Accessing the remote control panel The remote control panel on your computer screen lets you interact with the printer control panel, even when you are not physically near the network printer.
Managing the printer Notes: • Selectable alerts can be set on the toner cartridge and imaging unit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions. •...
Managing the printer To change the language, select a language from the drop-down menu, and then click Click here to submit language. Click Printer Settings. Type the IP addresses of the source and target printers in their appropriate fields. Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP. Click Copy Printer Settings.
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Managing the printer Note: After you enter the last digit of the PIN, make sure to press on the printer control panel for more than three seconds.
Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
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Clearing jams • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not guarantee that the page will print. Area Printer control panel What to do message Standard bin Jam, standard bin [20y.xx] Remove the jammed paper.
Clearing jams Jam, front door [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
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Clearing jams Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Lift the green flap in front of the printer. Firmly grasp the jammed paper on each side, and then gently pull it out.
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Clearing jams Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Clearing jams Jam, rear door [20y.xx] Press the button on the right side of the printer, and then open the front door. Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams Close the rear and front doors. From the printer control panel, press to clear the message and continue printing. Jam, standard bin [20y.xx] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. From the printer control panel, press to clear the message and continue printing.
Clearing jams Jam, pull tray 1. Push down blue flap. [23y.xx] Pull out the tray completely. Locate the blue lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper.
Clearing jams Insert the tray. From the printer control panel, press to clear the message and continue printing. Jam, tray [x] [24y.xx] Pull out the tray completely. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams Insert the tray. From the printer control panel, press to clear the message and continue printing. Jam, MP feeder [250.xx] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Cartridge, imaging unit mismatch [41.xy] Check if both the toner cartridge and imaging unit are Lexmark-authorized MICR (magnetic ink character recognition) supplies or non-MICR supplies. Change the toner cartridge or imaging unit so that both are Lexmark-authorized MICR supplies or non‑MICR supplies. Notes: •...
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Troubleshooting Cartridge nearly low [88.xy] If necessary, press on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
Troubleshooting Change [paper source] to [paper type] [paper size]. Load [orientation]. Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel. •...
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Troubleshooting Flash memory unformatted [53] Try one or more of the following: • From the printer control panel, press to stop the defragmentation and continue printing. • Format the flash memory device. Note: If the error message remains, then the flash memory device may be defective and need to be replaced. Imaging unit low [84.xy] You may need to order an imaging unit.
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Troubleshooting Load [paper source] with [custom type name] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
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Troubleshooting Load MP feeder with [custom string] [orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray.
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Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Network error, standard port [54] Try one or more of the following: •...
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Printer restart. Check last job. Press on the printer control panel to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Rear USB port disabled [56] Try one or more of the following: •...
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“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing.
Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies”...
Troubleshooting Basic printer problems Printer display is blank Action Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is solved. Turn off the printer, and then contact Turn off the printer, then wait for about 10 seconds, and then turn the customer...
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Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the Are the cables inserted in the correct ports? printer •...
Troubleshooting Option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
Troubleshooting Tray problems Action Step 1 The problem is solved. Go to step 2. Open the tray and do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Troubleshooting Paper feed problems Jammed pages are not reprinted Action The problem is solved. Contact customer Turn on jam recovery. support. From the printer control panel, navigate to: > Settings > > General Settings > > Print Recovery > > Jam Recovery > Press the arrow buttons until On or Auto appears, and then press Resend the pages that did not print.
Troubleshooting Action Step 3 Contact customer The problem is solved. support. Review the tips on avoiding jams. For more information, see “Avoiding jams” on page 101. Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Open front door and remove all trays.
Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is solved. Go to step 2. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved.
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? Print jobs do not print Action...
Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
Troubleshooting Action Step 3 Install additional The problem is solved. printer memory. Change the environmental settings. For more information, From the printer control panel, navigate to: contact customer support. > Settings > > General Settings > > Eco‑Mode > select a setting >...
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: >...
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
Troubleshooting Action Step 1 The problem is solved. Go to step 2. From the Quality Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. Resend the print job. Did the gray background disappear from the prints? Step 2 The problem is solved.
Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load the specified tray or feeder with a recommended type of paper. Resend the print job. Do horizontal voids appear on prints? Step 3 Go to step 4. The problem is solved.
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match Does the paper size match the paper loaded in the tray?
Troubleshooting Action Step 5 Contact customer The problem is solved. support. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Leading edge ABCDE...
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do print irregularities still appear? Step 6 Contact...
Troubleshooting Action Step 2 Go to step 3. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
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Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type, texture, and Resend the print job.
Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting Repeating defects appear on prints Action Step 1 Go to step 2. Check if the distance between Measure the distance between the defects. the defects equal Check for a distance between the defects that equals: to 80 mm (3.15 in.) •...
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Do shadow images still appear on prints? Step 4 Contact customer...
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
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Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
Troubleshooting Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Do toner specks appear on prints? Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2.
Troubleshooting Uneven print density Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved.
Troubleshooting Action Step 4 Contact customer The problem is solved. support. Redistribute the toner in the imaging unit. Note: The laser Remove the toner cartridge, and then the imaging unit. scanning unit may be Firmly shake the imaging unit. defective. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
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Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit...
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Notices Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
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Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
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—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
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Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
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Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index Index Change [paper source] to [paper Sleep button light 12 size]. Load [orientation]. 113 control panel, printer accessing the controller board 14 Change [paper source] to [paper buttons 11 accessing the remote control panel type] [paper size]. Load indicator light 11 Embedded Web Server 97 [orientation].
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Index environmental settings Imaging unit low [84.xy] 115 Load MP feeder with [custom conserving supplies 81 Imaging unit nearly low [84.xy] 115 string] [orientation] 117 Eco‑Mode 82 Imaging unit very low, [x] estimated Load MP feeder with [custom type Hibernate mode 82 pages remain [84.xy] 115 name] [orientation] 116 Hibernate Timeout 83...
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91 parts SMTP Setup menu 67 ordering supplies checking status 88 Standard Network 60 toner cartridges 89 using genuine Lexmark 89 Standard USB 65 PCL Emul menu 78 Substitute Size 54 Personal Identification Number TCP/IP 62 method paper...
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Network error, standard port recycled paper Change [paper source] to [custom [54] 118 using 42, 81 string]. Load [orientation]. 113 Non‑Lexmark [supply type], see recycling Change [paper source] to [custom User’s Guide [33.xy] 118 Lexmark packaging 84 type name]. Load...
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[32.xy] 121 conserving 81 incorrect characters print 127 Replace unsupported imaging unit storing 91 incorrect margins on prints 135 [32.xy] 121 using genuine Lexmark 89 jammed pages are not replacing using recycled paper 81 reprinted 126 imaging unit 93 supplies, ordering...
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Index troubleshooting, printer options internal option is not detected 124 tray problems 125 unacceptable paper 41 uneven print density 148 Universal paper size setting 26 Universal Setup menu 59 unlinking trays 35 USB port 18 using Wireless Setup Assistant 23 using Hibernate mode 82 using recycled paper 81 using Schedule Power Modes 83...
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