Aastra 6731i User Manual page 67

Configuring an Automatic Call Distribution (ACD) Key
Use the following procedure to configure ACD on the 6731i IP Phone:
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your System Administrator.)
3. In the "Type" field, select Auto call distribution.
4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 6.
Note:
It is recommended you configure no more than a single ACD programmable key per IP phone.
5. Click Save Settings.
Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone:
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone.
Press 4 (Login) to login to the queue.
3.
You are logged into the queue and the following screen displays.
41-001387-05 REV03 – 07.2014
ACD: <Queue Label>
= Logout
= Avail
Line Keys and Programmable Keys
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