Servers) - Aastra 6731i User Manual

Line Keys and Programmable Keys
Automatic Call Distribution (ACD) Key (for Sylantro Servers)
The 6731i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call
manager to distribute calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD key. When you want to subscribe to a queue (in
order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to log in. An Avail key displays
allowing you to make your phone available to accept these calls.
When you are on an active call, or you miss a call, the server automatically changes the phone's status to unavailable. The
server updates its database with this new information and no longer distributes calls to the phone. The phone remains in
this unavailable state until:
• You make yourself available again by pressing the Avail key
• An ACD timer expires (set by your System Administrator).
You can also choose to manually change the phone status to unavailable by pressing the Unavail key on the phone.
The ACD key LED changes when you log into the phone queue and are available to take calls. The LED changes again
when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Status: Logged In and Available
Solid Red LED
Note:
It is recommended you configure no more than a single ACD key or programmable key per IP phone.
60
Status: Unavailable
Blinking Red LED
Logged Out
No LED
41-001387-05 REV03 – 07.2014