Page 1 Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 3 Resume to retrieve the call. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners.
Page 4 Softkey Definitions AbbrDial Dial using a speed dial index number Barge Add yourself to a call on a shared line CallBack Receive notification when a busy extension becomes available CFwdAll Set up/cancel call forwarding ConfList View conference participants Confrn Create a conference call DirTrfr Transfer two calls to each other Turn on/off Do Not Disturb...
Page 5: Table Of Contents
Understanding the Home Screen Display Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Using Phone Buttons Understanding Lines vs. Calls Understanding Line and Call Icons Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0...
Page 6 Understanding Out-of-Range Alerts Understanding Feature Availability Cleaning the Phone Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Transferring Calls Forwarding Calls to Another Number Using Do Not Disturb Making Conference Calls Using Conference Features...
Page 7 Using Personal Directory on Your Phone Cisco Unified CallManager Release 4.3 and Later Cisco Unified Communications Manager Release 5.1 and Later Using the Phone Book on Your Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0...
Page 8 Accessing Voice Messages Accessing Your User Options Web Pages Cisco Unified CallManager Release 4.3 and Later User Options Web Pages Logging In to the User Options Web Pages Subscribing to Phone Services Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages Accessing Your User Options Web Pages Configuring Features and Services on the Web Setting Up Speed Dials on the Web...
Page 9: Getting Started
Listen to voice messages Customizing your phone using the User Options web pages See softkey and icon definitions Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Safety and Performance Information, page Connecting Your Phone, page...
Page 10: Finding Additional Information
Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current licensing information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html Safety and Performance Information...
Page 11 Statement 1015 Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040 Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Getting Started...
Page 12 Warning Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire. The battery pack is intended for use only with this device. Caution Do not disassemble, crush, puncture, or incinerate the battery pack. Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object Caution...
Page 13 • Route the external device cables away from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with a better shield and connector. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Getting Started...
Page 14: Cisco Product Security Overview
• Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
Page 15: Connecting Your Phone
IP telephony network. A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and then charge the battery. Depending on the type of battery you have, the fully charged battery provides these hours of service: •...
Page 16: Charging The Phone Battery
Locking catch—Push up to release the battery. Battery catches—Insert these into the slots near the bottom of the phone at battery installation. Metal contacts—Match the contacts on the battery to the contacts on the phone. Charging the Phone Battery You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone.
Page 17: Using The Ac Power Supply To Charge The Battery
AC power source, it will power off upon termination of the call or phone service. For more information, see your system administrator. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Connecting Your Phone...
Page 18 To charge the battery in the phone using the AC power supply, use this diagram: AC plug adapter—Insert the AC plug adapter into the slot on the power supply. AC power supply—Insert into an AC outlet. Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone. Indicator light—Indicates the charging status: •...
Page 19: Using The Usb Cable And Usb Port On The Pc To Charge The Battery
While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 If the Found New Hardware Wizard opens, use the next procedure to stop...
Page 20: Powering On The Phone
If you want to... Then... Stop Found New 1. Click Next to use the wizard dialog box. Hardware Wizard 2. In the Update New Software dialog, click No, not this time, and click from opening when Next. connecting to USB 3.
Page 21: Setting Username And Passwords
Enter numbers Delete the last character Enter a space Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 (Settings) > Network Profiles. icon displays indicating that this screen is locked. For assistance, contact your system administrator.
Page 22: Accessories For The Cisco Unified Wireless Ip Phone 7921G
You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, disconnect. The phone will re-start. Accessories for the Cisco Unified Wireless IP Phone 7921G The following phone accessories are available for your phone: •...
Page 23 Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.
Page 24: Securing The Phone With A Lock Set And Cable Lock
Securing the Phone with a Lock Set and Cable Lock You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from Cisco. For more information, refer to the To install the lock set, use the diagram and follow these steps: If you want to...
Page 25 Connecting Your Phone You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be secured to a desktop.
Page 26: An Overview Of Your Phone
An Overview of Your Phone Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
Page 27: Understanding Buttons And Hardware
• Slow blinking green (every two seconds)—Phone is using only battery power. Phone is registered with the wireless network and is within service coverage area. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 D E F M N O...
Page 28 Headset port Port for plugging in a headset or ear bud. Speaker button Toggles the speaker mode on or off for the phone. Right softkey Activates the Options menu for access to the list of softkeys. Sometimes button displays a softkey label. Navigation Accesses these menus and lists from the main screen.
Page 29 Used with XML applications, such as Push to Talk or other services. For more button information, see Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Using the Application Button, page An Overview of Your Phone...
Page 30: Understanding Phone Screen Features
Understanding Phone Screen Features Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call.
Page 31 10140 Date and Time line 12:39 06/20/06 Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Displays these icons (if active) and your directory number: Battery charge icon—Shows the level of charge in battery Battery removal icon—Shows the battery is removed or is not recognized Signal icon—Shows the degree of signal strength...
Page 32: Understanding The Home Screen Display
Options Menu Softkey labels area Ph Book - Options Status and information Your current options Main phone screen Understanding the Home Screen Display The home screen is the display on your phone screen when it is idle. A home screen can be the main phone screen or Line View.
Page 33: Understanding Feature Buttons And Menus
Press an arrow on the Navigation button to access these menus from the main phone screen: Scroll through a menu Press the Navigation button up or down. or list Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Directory Line View Settings Services...
Page 34: Accessing The Help System On Your Phone
If you want to... Then... Select a menu option Do one of these actions: • Press the keypad number key for the item. • Scroll to highlight the item, and then press the Go back one level in a Press Back. feature menu Note Reposition the cursor...
Page 35: Using Phone Buttons
24 connected calls, but your system administrator might adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 until “Keypad Locked” displays on the icon appears at the top of the main icon disappears.
Page 36: Understanding Line And Call Icons
Understanding Line and Call Icons This is what your main phone screen looks like with two active calls, one on hold (23827) and another connected (3956933). Phone Status line Call Activity area Status line Softkey labels Your phone displays these icons to help you determine the line and call state. Icon Line or call state On-hook line...
Page 37: Understanding Out-Of-Range Alerts
To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon on the phone screen again. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Description A shared line is in use remotely. See...
Page 38: Understanding Feature Availability
Understanding Feature Availability The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this guide might not be available to you or might work differently on your phone system.
Page 39: Basic Call Handling
Redial a number Place a call while another call is active (using the same line) Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Dial the phone number. 2. Press to place your call.
Page 40 If you want to... Dial a number from the Phone Book Dial from a call log Dial an international number Tips • When you start to dial a number, your phone tries to anticipate the number you are dialing by displaying matching numbers from your Placed Calls log.
Page 41: Placing A Call-Additional Options
(using a different line) Place the call on a secondary line Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Do one of the following: • Press and hold a speed-dial hot key for about two seconds.
Page 42 If you want to... Dial from a corporate directory on your phone Use CallBack to receive notification when a busy or ringing extension is available See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line Make a priority...
Page 43: Answering A Call
Silence the ring for an incoming call Switch from a connected call to answer a ringing call Answer using call waiting Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Choose > EM Service (name can vary).
Page 44: Ending A Call
If you want to... Send call directly to your voice messaging system Retrieve a parked call on another phone Use your phone to answer a call ringing elsewhere Answer a priority call Automatically connect to an incoming call after a ring or Tips •...
Page 45 • The duration between Hold Reversion alerts is determined by your system administrator. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Engaging the Hold feature typically generates music or a beeping tone.
Page 46: Using Mute
Using Mute With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute with the phone or a headset. If you want to... Toggle Mute on Toggle Mute off Switching Between Multiple Calls You can switch between multiple calls on one or more lines.
Page 47 • You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring it, choose Resume. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. From an active call, choose Options >Trnsfer.
Page 48: Forwarding Calls To Another Number
Forwarding Calls to Another Number When enabled by your system administrator, you can use these call forwarding features to redirect incoming calls from your phone to another number: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. •...
Page 49: Using Do Not Disturb
• If both DND and auto-answer are enabled, only intercom calls will be auto-answered. If you want to... Turn on DND Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Do one of the following: •...
Page 50: Making Conference Calls
Turn off DND Customize DND settings Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone: •...
Page 51: Using Conference
Join allows you to combine two or more existing calls to create a conference in which you are a participant. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. From a connected call, choose Options > Confrn.
Page 52 If you want to... Create a conference by joining together existing calls that are on a single line Create a conference by joining together existing calls that are on multiple lines See a list of conference participants or remove participants Tips •...
Page 53: Using Cbarge
Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. Join a Meet-Me conference End a Meet-Me conference Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Press to select a call on a shared line.
Page 54: Viewing Or Removing Conference Participants
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see page Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. If you want to...
Page 55: Placing Or Receiving Intercom Calls
Extension Mobility profile to include the intercom feature. If you want to... Place an intercom call to a preconfigured intercom target Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Press 2. Select (intercom line) to dial the target intercom number.
Page 56 If you want to... Place an intercom call to any intercom number Receive an intercom call Then... 1. Press 2. Select (intercom line) and dial the intercom target number. After you hear the intercom-alert tone, begin speaking. When you hear the intercom-alert tone, handle the call in one of these ways: •...
Page 57: Advanced Call Handling
You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a combination of line and speed-dial numbers) can be displayed on the phone. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Advanced Call Handling...
Page 58: Using Speed Dial And Fast Dial
To make a call, select a speed dial ( For more information, see Using Speed Dial and Fast Dial, page 50 Web, page Abbreviated Dial An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up Abbreviated Dials from the User Options web page.
Page 59: Picking Up A Redirected Call On Your Phone
Answer a call that is ringing on another extension outside of your call pickup group Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 . Six items (lines plus speed dials) can display. Accessing Your User Options Web Pages, page >...
Page 60: Storing And Retrieving Parked Calls
If you want to... Answer a call that is ringing on another extension in your group or in an associated group Answer a call that is ringing on a particular extension (line number) Tips • If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).
Page 61: Logging Out Of Hunt Groups
Log in to receive hunt group calls Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 speed dial the directed call park number.
Page 62: Using A Shared Line
Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use The “In Use Remote”...
Page 63: Understanding Barge Features
• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 for more information about standard conferences.) icon and the “In Use Remote”...
Page 64: Preventing Others From Viewing Or Joining A Shared-Line Call
Preventing Others from Viewing or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls...
Page 65: Making And Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Line is in-use. Line is idle.
Page 66 Your phone can support these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. •...
Page 67: Tracing Suspicious Calls
Want to view priority level of a call Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Choose Options > MCID. Your phone plays a tone and displays the message, “MCID successful.”...
Page 68: Using Cisco Extension Mobility
If you... Want to accept a higher-priority call Hear a continuous tone interrupting your call Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting tones that differ from the standard tones. •...
Page 69: Using The Application Button
Your system administrator will provide detailed information about how to use your Push to Talk service. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 (on left side of phone) can be used to start applications such as Push to >...
Page 70: Using A Handset, Headset, And Speakerphone
Using a Handset, Headset, and Speakerphone You can use your phone as a mobile handset, a speakerphone, with a headset, or with the speakerphone in the desktop charger. If you want to... Use the handset Use a wired headset Use the speaker mode Switch to the speaker (from the handset) during a call Then...
Page 71 AutoAnswer or intercom calls. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Place the wireless IP phone in the desktop charger cradle.
Page 72: Obtaining Headsets
Obtaining Headsets Your phone supports wired headset jack types with a 2.5 mm, 3-band/ 4 connector. For information about purchasing headsets, see Using AutoAnswer You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others.
Page 73: Changing Phone Settings
Change the ring tone on a line Assign a ring tone to a line Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Choose > Phone Settings > Sound Settings.
Page 74: Customizing Volume Settings
If you want to... Change the way the phone rings Tips • You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages. • To return to the Settings menu, press Back after saving the change or press main screen.
Page 75 Adjust the desktop charger ring volume level Select the devices that will ring Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Choose > Phone Settings > Sound Settings > Volumes. 2. Select Handset.
Page 76: Customizing The Phone Screen
Customizing the Phone Screen You can customize the left softkey (when the phone is idle), your phone screen display brightness, and the language on your phone screen. If you want to... Set up the left softkey to open the Phone Book Set up the left softkey to access your messages Change the phone display...
Page 77: Changing Keypad Settings
If you want to... Answer calls by pressing any Disable the Any Key Answer option Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Choose > Phone Settings > Display Settings. 2. Highlight LED Coverage Indicator 3.
Page 78: Setting The Keypad To Automatically Lock
Setting the Keypad to Automatically Lock To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your phone keypad automatically locks after completing a call. If you want to... Automatically lock the keypad after using the phone Unlock the keypad...
Page 79: Changing The Keypad Tones
• If you need to change your EAP or LEAP username and password, see Passwords, page 13, and consult with your system administrator. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 1. Choose > Phone Settings > Keypad Settings.
Page 80: Using Call Logs And Directories
Using Call Logs and Directories This section describes how you can use call logs and directories in the Directory menu. Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs 1.
Page 81: Directory Dialing
– Fast Dial allows you to assign codes to PAB entries for quick dialing. – Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 to display call logs. Using BLF to Determine a Line State,...
Page 82: Using Corporate Directory On Your Phone
Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate 1. Choose directory (while not vary). on another call) 2. Use your keypad to enter a search criteria such as a name. 3.
Page 83: Cisco Unified Communications Manager Release 5.1 And Later
4. If necessary, choose Options > Phones to modify a phone number. 5. Press Update. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 > Directory Services > Personal Address To get a complete list of your PAB entries, do not enter any search criteria, and choose Options >...
Page 84 If you want to... Then... Add a new PAB entry 1. Access Personal Address Book. 2. Access the Search page and choose Options > Submit. (You do not need to input search information first.) 3. Choose Options > New. 4. Use the keypad to enter a name or nickname. 5.
Page 85: Using The Phone Book On Your Phone
XML or CSV format, such as your contacts in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920. For more information, see your system administrator. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Using Call Logs and Directories...
Page 86 If you want to... Then... Add a contact to your 1. Choose phone book 2. Do one of the following: – – 3. At the New Contact screen, fill in contact information. 4. When finished, press Options, then choose Save to save the information, or press Cancel.
Page 87 4. When finished, choose Options > Save, then select the phone type to store the number. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 > Phone Book or press Ph Book (if available). You can enter search text in one of two ways: by pressing a key one or...
Page 88 If you want to... Then... Copy a phone 1. Choose number from a call 2. Scroll to a phone number, choose Options > Store > Use Existing log or directory to an Contact. existing phone book 3. On the Phone Book contacts list, highlight a name. contact 4.
Page 89: Accessing Voice Messages
Callers will hear your voice message greeting and can leave you a message. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 If you changed the left softkey on the main phone screen to Phone Book, the Message softkey will not be available.
Page 90: Accessing Your User Options Web
Accessing Your User Options Web Pages Your wireless IP phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your wireless IP phone.
Page 91: Subscribing To Phone Services
Refer to Customizing Your Cisco IP Phone on the Web: phone services http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid e_list.html Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Accessing Your User Options Web Pages Accessing Your User Options (Services) > (Service Name).
Page 92: Cisco Unified Communications Manager Release 5.1 And Later User Options Web
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified Communications Manager 5.1 or later system. Use these sections for more details about accessing the User Options web pages and configuring features and subscribing to phone services: •...
Page 93: Configuring Features And Services On The Web
Depending on configuration, your phone can support several speed-dial features that are set up from the web: • Line View Speed Dials • Abbreviated Dials • Fast Dials Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Accessing Your User Options Web Pages...
Page 94: Using Personal Directory On The Web
If you want to... Then do this after you log in... Set up Line View 1. Select the name for the Cisco Unified Wireless IP Phone 7921G device. speed-dial numbers 2. Click Speed Dials. 3. Enter a phone number as you would dial it.
Page 95 6. Click a phone number in the Search Results area. 7. Click Save. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then, do this after you log in... 1. Choose User Options > Personal Address Book.
Page 96 If you want to... Then, do this after you log in... Assign a Fast Dial code 1. Choose User Options > Fast Dials. to a phone number 2. Click Add New. (without using a PAB 3. Change the Fast Dial code, if desired. entry) 4.
Page 97: Setting Up Phone Services On The Web
2. Click on the service name. 3. Change the information and click Save. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 available (optional). If the label contains more than 11 characters, use a shorter name because labels are shortened from the left .
Page 98: Controlling User Settings On The Web
If you want to... Then do this after you log in... Add a service to an 1. Select a device. available screen slot 2. Click Service URL. Note 3. Choose a service from the Button Service drop-down list. 4. If you want to rename the service, edit the label fields. Note 5.
Page 99: Controlling Line Settings On The Web
4. In the Incoming Call Forwarding area, choose call forwarding settings 5. Click Save. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then do this after you log in... 1. Choose User Options > User Settings.
Page 100: Using Cisco Webdialer
If you want to... Then do this after you log in... Change the voice 1. Select your device. message indicator 2. Click Line Settings. setting per line 3. If you have more than one directory number (line) assigned to your 4.
Page 101 6. To end a call, click Hangup or disconnect from your phone. Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Accessing Your User Options Web Pages...
Page 102 If you want to... Then... Set up, view, or Access the Preferences page. change WebDialer The Preferences page appears the first time that you use WebDialer (after you preferences click the number that you want to dial). To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.
Page 103: Accessing Your User Options Web Pages, Page
Need more speed dial numbers Want to use one directory number for several phones Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Ask your system administrator to configure your line to support more calls.
Page 104 If you... Share phones or office space with coworkers Answer calls frequently or handle calls on someones behalf Determine the state of a phone line associated with a speed-dial, call log, or directory listing on your phone Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone...
Page 105: Troubleshooting Your Phone
If necessary, transfer calls to one line before joining them. Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 When roaming with your phone, a green blinking light indicates that the phone is still within the wireless service coverage area.
Page 106: Viewing Phone Administration Data
Symptom Explanation The softkey that you One or more of the following factors might apply: want to use does not • You must press Options and scroll to reveal additional softkeys. appear • You must change the line state (for example, place a call or have a •...
Page 107: Using The Quality Reporting Tool
• Immediately report an audio problem on the current call • Select a general problem from a list of categories and choose reason codes Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 Troubleshooting Your Phone...
Page 108 OL-16131-01...
Page 109: Cisco One-Year Limited Hardware Warranty Terms
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0...
Page 110 OL-16131-01...
Page 111: Index
BLF Pickup button answer/send application Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 left softkey mute navigation 20, 25 power/end right softkey select shortcuts speaker...
Page 112 calls answering blocking compared to lines conference features for ending forwarding 40, 91 handling multiple holding and resuming icons for multiple parties on muting parking picking up placing 31, 33 prioritizing redirecting while ringing secure selecting storing and retrieving transferring using DND cBarge See also barge...
Page 113 Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 hanging up, options for headset choosing ringer volume mode, using ordering port quality...
Page 114 blink rates blinks green colors in service installing, Cisco Unified Wireless IP Phone intercom line keylock keypad lock auto keylock feature locking keypad setting auto keylock unlocking keypad 27, 70 keypad shortcuts LED blink rates left softkey setting line settings, controlling on Communications Manager web page line view speed dial lines...
Page 115 Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 phone status line icons pickup groups PIN, changing placed calls, records of placing calls, options for power outage...
Page 116 changing 65, 66 choosing per line 65, 66 ringer volume 65, 66 safety and performance secure calls security levels of making and receiving secure calls verifying non-secure calls select button description using selecting calls services, subscribing to shared lines and In Use Remote message description of with barge with privacy...
Page 117 65, 66 adjusting during call preserving volume button description Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 using warnings warranty description of terms hardware WebDialer wired headset icon...
Page 118 OL-16131-01...
Page 120 Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the...

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Cp-7912g

Cisco Unified Wireless IP Phone 7921G Phone Manual

Getting Started

Connecting Your Phone

An Overview of Your Phone

Basic Call Handling

Advanced Call Handling

Using a Handset, Headset, and Speakerphone

Changing Phone Settings

Using Call Logs and Directories

Accessing Voice Messages

Accessing Your User Options Web

Understanding Additional Configuration Options

Troubleshooting Your Phone

Cisco One-Year Limited Hardware Warranty Terms

Index

Quick Links

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Summary of Contents for Cisco Cisco Unified Wireless IP Phone 7921G

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Table of Contents