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Cisco 7921G User Manual

Unified wireless ip phone 7921g guide for cisco unified communications manager 4.3, 5.1, 6.0 and later
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See also: Administration Manual , Quick Manual
Cisco Unified Wireless IP Phone
7921G Guide for Cisco Unified
Communications Manager 4.3, 5.1,
6.0 and Later
INCLUDING LICENSE AND WARRANTY
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 7921G

  • Page 1 Cisco Unified Wireless IP Phone 7921G Guide for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
  • Page 2 Copyright (c) 1998-2002 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2.
  • Page 3 Phone Screen Icons Mute your phone Press . To unmute, press Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are button again. registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates Common Phone Tasks in the United States and certain other countries.
  • Page 4 Softkey Definitions Entering Text Intercom line in one-way audio AbbrDial Dial using a speed dial index Character—Press key one or more times to Intercom line in two-way number enter a lower- or upper-case character. audio Barge Add yourself to a call on a shared Line Features Space—Press line...

  • Page 5: Table Of Contents

    Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Using Phone Buttons Understanding Lines vs. Calls Understanding Line and Call Icons Understanding Feature Availability Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 6 Cleaning the Phone Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Forwarding All Calls to Another Number Using Do Not Disturb Making Conference Calls Understanding Types of Conference Calls...
  • Page 7 Logging In to the User Options Web Pages Subscribing to Phone Services Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 8 Controlling Line Settings on the Web Using Cisco WebDialer Setting Up Phones and Access Lists for Mobile Connect Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index viii OL-15163-01...

  • Page 9: Getting Started

    Accessing Your User Options Web Pages, page User Options web pages See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...
  • Page 11 To avoid the possibility of injury, do not place the handset where such objects may be picked up. Battery Safety Notices These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7921G manufacturer. Warning There is the danger of explosion if the battery is replaced incorrectly.
  • Page 12 Cisco part number. CP-BATT-7921G-STD Standard battery— Extended use battery—CP-BATT-7921G-EXT Caution Use only the Cisco power supply that was provided with your phone. If you need to replace your power supply, refer to the list of Cisco part numbers. Australia—CP-PWR-7921G-AU= Central Europe— CP-PWR-7921G-CE= China—CP-PWR-7921G-CN=...
  • Page 13 Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 14: Cisco Product Security Overview

    This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S.

  • Page 15: Connecting Your Phone

    1. Push up on the locking catch with one hand. 2. With the other hand, hold the battery at the edges and pull out to remove the battery. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 16: Charging The Phone Battery

    Locking catch—Push up to release the battery. Battery catches—Insert these into the slots near the bottom of the phone at battery installation. Metal contacts—Match the contacts on the battery to the contacts on the phone. Charging the Phone Battery You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone.

  • Page 17: Using The Ac Power Supply To Charge The Battery

    To charge the battery in the phone using the AC power supply, use this diagram: Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 18: Using The Usb Cable And Usb Port On The Pc To Charge The Battery

    AC plug adapter—Insert the AC plug adapter into the slot on the power supply. AC power supply—Insert into an AC outlet. Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone. Indicator light—Indicates the charging status: •...

  • Page 19: Powering On The Phone

    When you move the phone out of signal range, you lose connection with the wireless LAN. The icon appears, and the status line displays, “Leaving service area.” Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 20: Setting Username And Passwords

    Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered on and connected to the wireless network when using battery power, the indicator light blinks green every two seconds. Setting Username and Passwords When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network.

  • Page 21: Accessories For The Cisco Unified Wireless Ip Phone 7921G

    • Carrying cases • Lock sets For a complete list and description of accessories, see the Cisco Unified Wireless IP Phone 7921G Accessory Guide. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 22: Headset Information

    Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

  • Page 23: Securing The Phone With A Lock Set And Cable Lock

    Connecting Your Phone Securing the Phone with a Lock Set and Cable Lock You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide.
  • Page 24 You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be secured to a desktop. The diagram shows where to insert the lock.

  • Page 25: An Overview Of Your Phone

    • Online customizing of phone features and services from your User Options web pages. • An online help system that displays information on the phone screen. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 26: Understanding Buttons And Hardware

    Understanding Buttons and Hardware You can use the figure below to identify buttons and hardware on your phone. D E F M N O G H I P Q R S W X Y 7921 Indicator light Provides these indications: (LED) •...
  • Page 27 Enters “0” when dialing a number. Allows you to enter a space or these special characters when you are entering text: , . ‘ “ | _ ~ ’ Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 28: Understanding Phone Screen Features

    Using Push to Talk Service, page Understanding Phone Screen Features Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call.
  • Page 29 Application icon—Indicates the application (such as Push to Talk) is active 10140 Primary Phone line—Displays the phone number (directory number) for your primary phone line Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 30: Understanding Feature Buttons And Menus

    Date and Time line Displays time and date information 12:39 06/20/06 Options Menu Displays softkey features for the current call state Softkey labels area Displays softkey options and provides access to the Options list of softkey features Message - Hide Displays the active navigation arrows for the menu or screen Status and information Provides phone status or instructions...

  • Page 31: Accessing The Help System On Your Phone

    • Help—Tips on using and accessing Help Get help using Help Press , wait for the online help main menu to display, and then choose Help. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 32: Using Phone Buttons

    Using Phone Buttons The phone keypad and buttons provide these shortcuts to frequently used functions. For more If you want to... Then... information, see... Lock or unlock Press and hold the key (3 seconds). The screen displays Setting the Keypad the phone “Keypad Locked!”, and the icon displays at the top of...

  • Page 33: Understanding Line And Call Icons

    You have put this call on hold. See Using Hold and Resume, page Call forward You have forwarded your primary line. See Forwarding All Calls enabled to Another Number, page Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 34: Understanding Feature Availability

    Placing or Receiving Intercom Calls, page Understanding Feature Availability The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system.

  • Page 35: Basic Call Handling

    Resume, page 34 2. Choose Options > NewCall. line) 3. Dial, redial, or speed dial a number. You hear dial tone with NewCall. Note Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 36 For more information, If you want to... Then... see... Dial a number from the 1. Choose (Directory) > Using the Phone Book Phone Book on Your Phone, Phone Book or Ph Book (if available). page 74 2. Highlight a contact name, then do one of the following: Scroll left or right until you see the –...

  • Page 37: Placing A Call-Additional Options

    (Line View) and scroll to Switching Between secondary line another line. Multiple Calls, page 35 2. Dial a number. 3. Press to make the call. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 38 3. Press Options > Submit. 4. Press the number key for the listing or scroll to a listing. 5. Press Dial or Use Cisco CallBack to 1. Choose Options > CallBack while Your system receive notification when a listening to the busy tone or ring sound.
  • Page 39 Obtain this information from your system administrator before using Mobile Voice Access to make a call: • Mobile Voice Access number • End user PIN Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 40: Answering A Call

    Answering a Call You can answer a call by using several options, if they are available on your phone. If you want to... Then... For more information, see... Answer a call Press and release to connect to Using Any Key to Answer the the incoming call.

  • Page 41: Ending A Call

    Disconnect one call but preserve Choose EndCall or Options > EndCall. If necessary, remove another call on the same line the call from hold first. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 42: Using Hold And Resume

    Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID in the call view. If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certain length of time.

  • Page 43: Using Mute

    Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 44: Transferring Calls

    If you want to... Then... Switch an in-progress 1. Press the Mobility softkey and select Send call to mobile. call on your wireless IP 2. Answer the in-progress call on your cellular phone. phone to a cellular 3. Your wireless IP phone display changes to idle while the call continues phone on your cellular phone.
  • Page 45 • You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring it, choose Resume. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 46: Forwarding All Calls To Another Number

    Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding on 1. Choose Options > CFwdAll. your primary line 2.

  • Page 47: Making Conference Calls

    Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me.

  • Page 48: Starting And Joining A Standard Conference

    Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time. Starting or Joining a Meet-Me Conference Call, page 42 for additional instructions. Starting and Joining a Standard Conference A standard conference allows at least three participants to talk on a single call. If you want to...
  • Page 49 • Depending on how your phone is configured, if you leave a conference after initiating it, the conference might end. To avoid this, transfer the conference before hanging up. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 50: Starting Or Joining A Meet-Me Conference Call

    Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start (initiate) or join a conference by dialing the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2.
  • Page 51 • Listen to the message in one-way audio. • Talk to the caller by pressing (Line View) and selecting the intercom line. • End the call by pressing EndCall. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 52: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on configuration, your phone can support these speed-dial features: Speed-Dial Hot Key, page 44 •...

  • Page 53: Using Speed Dial And Fast Dial

    When dialing a two-digit number, enter the first digit, then press and hold the second digit for about two seconds. Choose (Directory)> Speed Dials, highlight a speed dial, and – press Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 54: Picking Up Redirected Calls On Your Phone

    If you want to... Then... Use speed-dial 1. Set up speed-dial numbers from your User Options web pages. numbers to call 2. To place a call, press (Line View). other numbers 3. Scroll to a speed-dial number with its label and press (not in Phone Book) Note...

  • Page 55: Storing And Retrieving Parked Calls

    You can use a speed-dial as the directed call park number and to monitor whether a directed call park number is occupied or available. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 56: Logging Out Of Hunt Groups

    2. Note the call park number that displays on your phone screen. 3. Press Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. Direct and store an 1.

  • Page 57: Using A Shared Line

    Privacy feature configured on your phone. See Preventing Others from Viewing or Joining a Shared-Line Call, page The Cisco Unified Wireless IP Phone 7921G can support a maximum of 24 calls on a shared Note line.

  • Page 58: Adding Yourself To A Shared-Line Call

    Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... Then... See if the shared line is Look for the icon and the “In Use Remote”...

  • Page 59: Preventing Others From Viewing Or Joining A Shared-Line Call

    • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 60: Using Blf To Determine A Line State

    Using BLF to Determine a Line State Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status.

  • Page 61: Making And Receiving Secure Calls

    Notify your system Choose Options > MCID. administrator about a Your phone plays a tone and displays the message, “MCID successful.” suspicious or harassing call Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 62: Prioritizing Critical Calls

    Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: •...

  • Page 63: Using Cisco Extension Mobility

    EM on a phone. • Settings that are controlled on the phone only are not maintained in your EM profile. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 64: Managing Business Calls Using A Single Phone Number

    Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your wireless IP phone number. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar.
  • Page 65 Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 66: Using Push To Talk Service

    XML application, and then you must subscribe to this service. If you want to... Then... Access Push To Subscribing to Phone Services, page 80 for systems using Cisco Unified Talk service CallManager 4.1 or later. Setting Up Phone Services on the Web, page 86 for systems using Cisco Unified Communications Manager 5.0 or later.

  • Page 67: Using A Handset, Headset, And Speakerphone

    Switch to the speaker (from Press and hold for one second, and displays. the handset) during a call Press and hold to toggle back to the handset. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 68: Obtaining A Headset

    If you want to... Then... Switch to the desktop charger 1. Place the wireless IP phone in the desktop charger cradle. speakerphone “AC connected!” displays on the screen. 2. Press down on the top of the phone. “Docking connected!” displays on the screen and the icon displays on the phone status line.

  • Page 69: Using Autoanswer

    You cannot turn off the desktop charger speaker. You must remove the phone from the cradle to disable the desktop charger speaker. AutoAnswer is disabled when the Do Not Disturb feature is active. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 70: Changing Phone Settings

    Changing Phone Settings You can personalize your Cisco Unified Wireless IP Phone 7921G by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu. Customizing Rings You can customize your phone by choosing a ring type for each line.

  • Page 71: Customizing Volume Settings

    Volumes. 2. Select Speaker. 3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 72 If you want to... Then... Adjust the phone volume 1. Choose (Settings) > Phone Settings > Sound Settings > level Volumes. 2. Select Handset. 3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel. Adjust the headset volume 1.

  • Page 73: Customizing The Phone Screen

    4. Press Save to make the change or Cancel. Note When the display setting time has expired, the screen dims for 10 seconds, then goes dark. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 74: Changing Keypad Settings

    If you want to... Then... Change the LED indication 1. Choose (Settings) > Phone Settings > Display Settings. for service coverage 2. Select LED Coverage Indicator 3. Select one of the following: • Enable (default setting) • Disable 4. Press Save to make the change or Cancel. Change the language on 1.

  • Page 75: Setting The Keypad To Automatically Lock

    • Auto lock is enabled only when the phone is idle and at the main screen. • The keypad lock is temporarily disabled when you have an incoming call. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 76: Changing The Keypad Tones

    SSIDs or authentication types. Your Cisco Unified Wireless IP Phone 7921G can have up to four enabled network profiles. Your phone automatically scans the profiles and selects the network profile with the matching SSID and settings for that specific wireless network.

  • Page 77: Using Call Logs And Directories

    2. Choose Missed Calls, or Received Calls, or Placed Calls. 3. Choose Options > Delete, or choose Options > Exit. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 78: Directory Dialing

    If you want to... Then... Erase all call 1. Press (Directory) to display call logs. records in all call 2. Press Clear. Doing so erases all call logs, or choose Options > Exit. logs See if the line in the Look for Busy Lamp Field indicators.

  • Page 79: Using Corporate Directory On Your Phone

    Cisco Unified CallManager Release 4.3 and Later For information about how to set up and use the Personal Directory when connected to a Cisco Unified CallManager 4.3 or later system, refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html...

  • Page 80: Cisco Unified Communications Manager Release 5.1 And Later

    Cisco Unified Communications Manager Release 5.1 and Later This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager 5.0 or later. Alternately, see Using Personal Directory on the Web, page If you want to...
  • Page 81 3. Choose Options > Remove. Log out of Personal 1. Choose (Directory) > Personal Address Book (exact name may Directory vary). 2. Choose Logout. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 82: Using The Phone Book On Your Phone

    Tips • Your system administrator can provide the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. •...
  • Page 83 The default primary number for a contact is the work phone. You can change the primary number to be any number for this contact. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 84 If you want to... Then... Dial any phone 1. Choose (Directory) > Phone Book or press Ph Book (if number for a contact available). 2. Highlight a contact name, then do one of the following: Scroll left or right until you see the icon for the phone number you –...
  • Page 85 After you assign a speed dial to a contact number, a speed dial icon and number appear underneath the phone number in the contact details. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 86: Accessing Voice Messages

    Accessing Voice Messages When the phone displays “You Have VoiceMail” or a red blinking light, you can access your messages from your phone. Your company determines the voice message service that your phone system uses. For the most Note accurate and detailed information, refer to the documentation that came with your voice message service.

  • Page 87: Accessing Your User Options Web Pages

    Accessing Your User Options Web Pages Accessing Your User Options Web Pages Your Cisco Unified Wireless IP Phone 7921G is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your wireless IP phone.

  • Page 88: Subscribing To Phone Services

    Then, do this after you log in and select your device type... Subscribe to a service 1. From the main menu, choose Configure your Cisco IP Phone Services. 2. Select a service from the “Available Services” drop-down list and click Continue.

  • Page 89: Cisco Unified Communications Manager Release 5.1 And Later User Options Web

    From this page, you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials. To access phone-specific options, select a device (see below). Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 90: Configuring Features And Services On The Web

    Using Personal Directory on the Web, page 84 • Setting Up Phone Services on the Web, page 86 • • Controlling User Settings on the Web, page 87 • Controlling Line Settings on the Web, page 88 • Using Cisco WebDialer, page 89 OL-15163-01...

  • Page 91: Setting Up Speed Dials On The Web

    • If your speed dial label contains more than 11 characters, use a shorter label because labels are shortened from the left. For example, “Customer Service” displays as "..er Service". Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 92: Using Personal Directory On The Web

    Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • The Address Book Synchronization Tool (TABSynch) You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Note Your Phone, page...
  • Page 93 • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are labeled “raw” in the User Options web pages, do not display a configurable text label. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 94: Setting Up Phone Services On The Web

    If you want to... Then do this after you log in... Subscribe to a service 1. Select the name for the Cisco Unified Wireless IP Phone 7921G device. 2. Click Phone Services. 3. Click Add New. 4. Choose a service from the drop-down list and click Next.

  • Page 95: Controlling User Settings On The Web

    1. Choose User Options > User Settings. your User Options web pages 2. In the User Locale area, choose an item from the Locale drop-down list. 3. Click Save. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 96: Controlling Line Settings On The Web

    Tips • Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. • Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. • For more information about these services, ask your system administrator.

  • Page 97: Using Cisco Webdialer

    . For example, "Customer Service" displays as "..er Service" 5. Click Save. You cannot change the Ring Settings for the Cisco Unified Wireless IP Phone 7921G from the User Options web pages. Using Cisco WebDialer Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser.
  • Page 98 If you want to... Then... Use WebDialer with 1. Log in to your User Options web pages. See Accessing Your User Options your User Options Web Pages, page directory 2. Choose User Options > Directory and search for a coworker. 3.

  • Page 99: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 100 If you want to... Then do this after you log in... Create an access list 1. Choose User Options > Mobility Settings > Access Lists. Click Add New. Enter the following information: Name—Identifies the access list. – Description—Describes the access list. –...
  • Page 101 IP phone. Smart Client Installed—Select to indicate that the remote destination – you are setting up is a smartphone. Click Save. Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 102: Understanding Additional Configuration Options

    You can locate User Guides and other documents listed in this table from the following URL: Note http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html If you... Then... For more information...
  • Page 103 Privacy feature for those phones. from Viewing or Joining a shared line to view call Shared-Line Call, information or join a call page on the shared line Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 104: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation...

  • Page 105: Viewing Phone Administration Data

    • Immediately report an audio problem on the current call • Select a general problem from a list of categories and choose reason codes Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...

  • Page 106: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.
  • Page 107 Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 108 OL-15163-01...

  • Page 109: Index

    CallBack answer/send call-handling, advanced application call-handling, basic left softkey Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 110 Communications Manager web page transferring using DND cBarge See also barge desktop charger using cable lock Cisco Unified Wireless IP Phone docked icon accessories removing phone from buttons and keys using cleaning dialing, options for 27, 29 connecting...
  • Page 111 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 112 Malicious Call Identification (MCID) installing, Cisco Unified Wireless IP Phone Meet-Me conferences 40, 42 intercom line menu accessing items accessing main menus menus, using keylock missed calls, records of keypad lock MLPP, using auto keylock feature Multilevel Precedence and Preemption...
  • Page 113 62, 63 pickup groups choosing per line 62, 63 PIN, changing ringer placed calls, records of volume 62, 63 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 114 13, 19, 20 subscribing to phone services speed dial Cisco Unified Communications Manager assigning to Phone Book contact accessing and using hot key subscribing to phone services with line view Communications Manager...
  • Page 115 62, 63 adjusting during call preserving volume button description using warnings warranty Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later...
  • Page 116 OL-15163-01...
  • Page 118 Cisco Website at www.cisco.com/go/offices. CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expet logo, Cisco IOS,...

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