Hot Desking; Automatic Call Distribution (Acd) - Xorcom XP0120 User Manual

XP0120 Enterprise IP Phone

Hot Desking

Hot desking is a phone feature that allows accounts to login or logout in an IP phone.
After a certain account login, the corresponding configuration of the account will be
applied to the phone.
Our phone can support two kinds of Hot desking: Base Mode and Advanced Mode.
Base Mode: Press the DSS key which is configured Hot Desking when the phone is

idle to activate the Base Mode. In this mode, the phone will clear all of the account
registered on the phone, then register the login account in the first line.
Advanced Mode: In this mode, after registering the new account, the phone will

connect the URL to download the Xml file and configuration information of the new
account.
To configure the key as Hot Desking via web user interface:
1) Click on DSS Keys->Memory Keys.
2) Select the desired DSS key.
3) Select Hot Desking from the pull-down list of Type.
4) Enter the URL address in the Value field to activate the advanced mode. Or you can
leave it blank to activate base mode.
5) Click Confirm to save the change.

Automatic Call Distribution (ACD)

The Phone supports an Automatic Call Distribution (ACD) feature for specific servers.
The ACD feature allows the ACD system to distribute calls from a queue to registered IP
phone users (agents). To use the ACD feature on the phone, the user should
pre-configure a DSS key as ACD key.
To configure an ACD key via web user interface:
1) Click on DSS Keys->Memory Keys.
2) Select the desired DSS key.
3) Select ACD from the pull-down list of Type.
4) Selected a line this functionality will be applied to from the pull-down list of Line.
5) Click Confirm to save the configuration.
Once the user wants to subscribe to a queue (in order to receive incoming calls), the
user presses the ACD key. The LCD screen prompts the user to specify the following
information:
User ID: the phone number(s) used to login into the queue.

Password: the password used to login to the queue.

When ready to receive calls from the server, the phone user logs into a queue and
changes the phone status to "available" manually using the IP phone UI (press the DSS
Xorcom Ltd.
Using the Advanced Phone Functions
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