Xorcom UC924 User Manual

Table of Contents

Quick Links

Download this manual

UC924 IP Phone

Xorcom

UC924 IP Phone

User Manual

Table of Contents

Need help?

Do you have a question about the UC924 and is the answer not in the manual?

Questions and answers

Summary of Contents for Xorcom UC924

Page 1 UC924 IP Phone Xorcom UC924 IP Phone User Manual...
Page 2: Table Of Contents
UC924 IP Phone Contents INTRODUCTION ............................9 ................................9 OPYRIGHT .............................. 9 AFETY NSTRUCTIONS ................................9 LEANING PACKING LIST ............................10 ASSEMBLY & INSTALLATION ........................13 Attach the Stand ................................ 13 Connect Handset (and optional Headset) ........................14 Connect Network and Power ............................. 15 GETTING TO KNOW YOUR PHONE ......................
Page 3 UC924 IP Phone Enabling Screen Saver using the phone interface ...................... 52 Disabling Screen Saver using the phone interface ..................... 53 Enabling Screen Saver using the web interface ......................54 Disabling Screen Saver using the web interface ......................54 Customizing Text Logo using the web interface......................55 Set Wake-Up Screen Saver using the web interface ....................
Page 4 UC924 IP Phone Checking the Contacts using the Phone interface...................... 81 LDAP Phonebook ............................81 Configuring LDAP using the web interface ......................... 81 Configuring LDAP Key ........................... 82 Configuring LDAP Key using the web interface ......................82 Configuring LDAP Key using the phone interface....................... 83 Searching Contacts ............................
Page 5 UC924 IP Phone URL ..............................103 CTION Configuring Action URL using the web interface...................... 103 ..............................105 OFTKEY AYOUT Configuring Soft Key using the web interface ......................105 ............................107 ROGRAMMABLE Configuring Programmable Key using the web interface ..................107 BASIC CALL FEATURES ..........................
Page 6 UC924 IP Phone Configuring Anonymous calls ........................... 129 Cancelling Anonymous calls ............................. 129 ............................130 EJECT NONYMOUS Configuring rejection of Anonymous calls ....................... 130 Cancelling rejection of Anonymous calls........................130 ................................ 131 Mute phone during a call (including conference call) ....................131 DND ................................
Page 7 UC924 IP Phone XML G ..............................153 ROUP Configuring XML Group using the phone interface ....................153 Configuring XML Group using the web interface ..................... 153 LDAP ................................154 Configuring LDAP using the phone interface ......................154 Configuring LDAP using the web interface ....................... 154 XML B ..............................
Page 8 UC924 IP Phone Configuring Hot Desking using the web interface ....................173 Using Hot Desking using the phone interface ......................173 ACD ................................. 175 Configuring ACD using the phone interface ......................175 Configuring ACD using the web interface ........................ 175 ..............................
Page 9: Introduction
Copyright Copyright © 2019 Xorcom Ltd. All rights reserved. Xorcom Ltd. owns all the rights to modify and copy this document at any time. All the illustrations and text in this document are copyright protected. Therefore, no parts of this document may be used or reproduced, or transmitted by third parties for any purposes without the express written permission of Xorcom Ltd.
Page 10: Packing List
UC924 IP Phone 2. Packing List The box contains the following parts: check that all items are present: 1. Phone device 2. Stand Copyright © 2019 Xorcom Ltd. All rights reserved Page 10 of 193...
Page 15: Connect Network And Power
Connect Network and Power If you are using PoE as the power source for your IP phone, make sure that you connect it to the socket marked Ethernet. Copyright © 2019 Xorcom Ltd. All rights reserved Page 15 of 193...
Page 17: Description Of Keys And Leds
Can be configured as different functions, such as: 1. Line 2. Speed Dial 3. BLF Line Keys 4. BLF List 5. Voice Mail 6. Direct Pickup 7. Group Pickup Copyright © 2019 Xorcom Ltd. All rights reserved Page 17 of 193...
Page 18 Blinking Green: Ring Back Blinking Red: A call incoming Steady Orange: During a call Blinking Orange: Public Hold Blinking Green: Private Hold Light Brown: Unregistered 41. Broadsoft Group Copyright © 2019 Xorcom Ltd. All rights reserved Page 18 of 193...
Page 19 Enable or disable Forward feature during the idle page. Alphanumeric keypad Enter phone numbers, letters, and symbols Message Indicates a waiting message: press to read Headset Indicates whether the phone is in Headset mode. Copyright © 2019 Xorcom Ltd. All rights reserved Page 19 of 193...
Page 20: Icons
UC924 IP Phone Icons Icon Description Network down Line Registration successful) Line (Not Registered) Line (Ringing) Speed Dial BLF (Ringing) BLF (Talking) Speakerphone mode Handset mode Headset mode Copyright © 2019 Xorcom Ltd. All rights reserved Page 20 of 193...
Page 21 UC924 IP Phone Voice messages Text message Mute Do Not Disturb (DND) Minimum Volume SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Pick up Copyright © 2019 Xorcom Ltd. All rights reserved Page 21 of 193...
Page 22 UC924 IP Phone Call Park Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Redial Call Return Record Copyright © 2019 Xorcom Ltd. All rights reserved Page 22 of 193...
Page 24: Led States
Steady Green Idle status for the monitored line Steady Red Monitored line is calling, or during a call Blinking Red Monitored line is ringing All other unknown states Copyright © 2019 Xorcom Ltd. All rights reserved Page 24 of 193...
Page 25: Shared Line Led States
SCA group in Active status Other LEDs Description When used in headset mode, the LED is Headset key steady green or the LED is off Copyright © 2019 Xorcom Ltd. All rights reserved Page 25 of 193...
Page 27: Interfaces
Line Key Overview Key as Send Features Hot Line Anonymous Call History Setting All Contacts Directory Contacts BlackList Local History History Network Call Log Messaging Voice Mail View and Set. Copyright © 2019 Xorcom Ltd. All rights reserved Page 27 of 193...
Page 28 DHCP Time Ring Tone Headset Font Size Accounts Network Advanced Settings Phone Setting Auto Provision Display Mode Display Wallpaper Screensaver Factory Function System Restart Others Device Reboot Pcap Feature Copyright © 2019 Xorcom Ltd. All rights reserved Page 28 of 193...
Page 29: Line Key Function Overview
Line Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser LDAP Network Directories Conference Copyright © 2019 Xorcom Ltd. All rights reserved Page 29 of 193...
Page 30 UC924 IP Phone Forward Transfer Hold Redial Call Return Record URL Record Paging Group Listening Public Hold Private Hold Hot Desking Zero Touch Copyright © 2019 Xorcom Ltd. All rights reserved Page 30 of 193...
Page 32: Home Screen
“History”, “Directory”, “DND” and “Menu”. This phone supports 28 keys You can configure different key 6.Multipage key types. You can view and use these keys by pressing the multipage key. Copyright © 2019 Xorcom Ltd. All rights reserved Page 32 of 193...
Page 34: Initialization
LCD screen: Initialization After the boot sequence is completed, the phone will initialize in accordance with the saved configuration, while displaying the following message on the screen: Copyright © 2019 Xorcom Ltd. All rights reserved Page 34 of 193...
Page 36: Network
By default, the phone will attempt to contact the DHCP server on your network in order to obtain valid network settings, such as IP address, subnet mask, default gateway, and DNS servers. Copyright © 2019 Xorcom Ltd. All rights reserved Page 36 of 193...
Page 37: Using The Phone Interface
Pressing “0”, allows you to choose any of “ < >(){}[]” Pressing “1’ allows you to choose “:” Pressing “*”,allows you to choose any of “*/”!@$” Pressing “#”, allows you to choose any of “#’%&*|” Copyright © 2019 Xorcom Ltd. All rights reserved Page 37 of 193...
Page 38: Status
WAN type, subnet mask, LAN type, gateway, DNS as well as accounts and registration status. Viewing Phone Status Viewing status using the phone interface 1. Press Menu →Status →Information 2. Press Menu →Status →Network Copyright © 2019 Xorcom Ltd. All rights reserved Page 38 of 193...
Page 40: Viewing Status Using The Web Interface
2. View the information of Version, Account Status, Network, IPv4 Setting, Memory, and Up Time. 3. You can click on the Restart button to restart the phone Copyright © 2019 Xorcom Ltd. All rights reserved Page 40 of 193...
Page 42: Registration
4. Select the desired profile of the account 5. Enter the SIP User ID and Authenticate ID 6. Enter the Password and Name (shown on LCD) 7. Press Save to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 42 of 193...
Page 43: Registration Using The Web Interface
Pressing “#”, allows you to choose any of “#’%&*|” Registration using the web interface 1. Login to the web interface (refer to Web Login for details of the login process) and click Profile→ Basic. Copyright © 2019 Xorcom Ltd. All rights reserved Page 43 of 193...
Page 44 UC924 IP Phone 2. Enter the Primary SIP Server and other profile information. 3. Select and configure SIP Transport. 4. Click SaveSet to save the configuration. 5. Click Account→ Basic. Copyright © 2019 Xorcom Ltd. All rights reserved Page 44 of 193...
Page 45 6. Select Yes for Account Active. 7. Select the desired Profile. 8. Enter the SIP User ID, Authenticate ID, Authenticate Password and other account information. 9. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 45 of 193...
Page 46: Configuring Basic Features
Menu →Status→ Information 2. Input the IP Address in the web browser 3. Input the user name (default is admin), password (default is admin) 4. Login successfully Copyright © 2019 Xorcom Ltd. All rights reserved Page 46 of 193...
Page 47: Administrator Password
Changing Password using the phone interface 1. Press Menu → Settings → Advanced Setting → password (default admin) → Phone Setting → Copyright © 2019 Xorcom Ltd. All rights reserved Page 47 of 193...
Page 48: Changing Password Using The Web Interface
1. Login to the web interface (refer to Web Login for details of the login process) and click Management → Password 2. Enter the password details 3. Click SaveSet to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 48 of 193...
Page 49: Language
The default phone interface language is English. Changing Language using the phone interface 1. Press Menu → Settings → Basic Setting → Language. 2. Press OK or Save soft key to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 49 of 193...
Page 50 Setting → Preference →Web Language & LCD Language. 2. Select the lanhuage of your choice 3. Press SaveSet to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 50 of 193...
Page 51: Wallpaper
Save soft key to save the selected picture as the wallpaper Changing wallpaper using the web interface 1. Click SettingPreference 2. Select the desired wallpaper picture to upload 3. Click Upload Photo to save the setting Copyright © 2019 Xorcom Ltd. All rights reserved Page 51 of 193...
Page 52: To Delete The Wallpaper Via Web Interface
3. Enter the Screensaver Type to choose one of the available types: Logo only, Time & Logo. 4. Press OK or Save soft key to save the selected configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 52 of 193...
Page 53: Disabling Screen Saver Using The Phone Interface
2. Press Right arrow, Left arrow, Switch soft key to set the time-out as Off, and press the Save button. 3. Press OK or Save soft key to save the selected configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 53 of 193...
Page 54: Enabling Screen Saver Using The Web Interface
Web Login for details of the login process) and click Setting → Preference 2. Select the photo that you want to delete. 3. Click Delete to delete the photo. Copyright © 2019 Xorcom Ltd. All rights reserved Page 54 of 193...
Page 55: Customizing Text Logo Using The Web Interface
There are 20 gray levels. you can change the LCD’s brightness according to your visual perception Changing Backlight using the web interface 1. Click SettingPreference 2. Enter the time for Backlight time (In seconds). Copyright © 2019 Xorcom Ltd. All rights reserved Page 55 of 193...
Page 56: Time And Date
2. Press Left arrow or Right arrow key to change the time, or use the numeric keypad to input the correct time. 3. Press OK or Save soft key to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 56 of 193...
Page 57: Configuring Time & Date Format Using The Phone Interface
1. Press Menu → Settings → Basic Setting → DHCP time 2. Press Left arrow or Right arrow key or press Info/Switch to change between Disable and Enable. Copyright © 2019 Xorcom Ltd. All rights reserved Page 57 of 193...
Page 58: Configuring Dhcp Option 100 Using The Web Interface
1. To press Menu → Settings → Date & Time → DHCP Option 100 2. Select Yes for the DHCP SIP Server 3. Click SaveSet to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 58 of 193...
Page 59: Configuring Ntp Server Using The Web Interface
Changing Time Zone and Date Display Format using web interface 1. Setting → Date &Time 2. Select a value from the drop-down list 3. Press SaveSet to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 59 of 193...
Page 60: Changing Sip Date Override Time Using The Web Interface
Setting → Date &Time→ SIP Date Override Time 2. Select Yes or No for SIP Date Override Time 3. Click SaveSet to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 60 of 193...
Page 61: Changing The Account Using The Web Interface
Setting → Date &Time→ Daylight Saving Time 2. Check Disable, Enable, or Auto for Daylight Saving Time 3. Click SaveSet to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 61 of 193...
Page 62: Daylight Saving Time
Many countries have used the DST at various times, details vary by location. The DST can be adjusted automatically from the time zone configuration. Typically, there is no need to change this setting. Copyright © 2019 Xorcom Ltd. All rights reserved Page 62 of 193...
Page 63: Led Status Setting
1. Press Menu →Features → Key as Send 2. Press Left arrow or Right arrow key or press Info/Switch soft key to select choice 3. Press OK or Save soft key to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 63 of 193...
Page 64: Cancelling # As Send Key
1. Press Menu →Features → Key as Send 2. Press Left arrow or Right arrow key or press Info/Switch soft key to disable choice 3. Press OK or Save soft key to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 64 of 193...
Page 65: Network Settings
UC924 IP Phone Network Settings Xorcom IP phone support IPv4, IPv6. And IPv4&IPv6. They have three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
Page 66: Configuring Ipv4 Using The Web Interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IPv4 → Static mode. 2. Enter the parameters: IP, Netmask, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary DNS) in the corresponding fields. Copyright © 2019 Xorcom Ltd. All rights reserved Page 66 of 193...
Page 67: Configuring Pppoe Using The Phone Interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → PPPoE mode. 2. Enter the User ID and password 3. Click Save and restart the phone Copyright © 2019 Xorcom Ltd. All rights reserved Page 67 of 193...
Page 68: Configuring Network Using The Web Interface
Network→ Basic→ IPv4 setting 2. Select the desired network type: DHCP, Static or PPPoE 3. Enter the necessary information 4. Click the SaveSet and restart the phone Copyright © 2019 Xorcom Ltd. All rights reserved Page 68 of 193...
Page 69: Ipv6
2. Select IPv6 for Internet Port 3. Click SaveSet for the setting. Configuring DHCP using the phone interface 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port→ IPv6→ DHCP mode. Copyright © 2019 Xorcom Ltd. All rights reserved Page 69 of 193...
Page 70: Configuring Static Ip Address Using The Phone Interface
IPv6 → Static mode. 2. Enter the parameters: IP, IPV6 Prefix, Gateway, Pri. DNS (primary DNS), Sec. DNS (secondary DNS) in the corresponding fields. 3. Click Save and restart the phone. Copyright © 2019 Xorcom Ltd. All rights reserved Page 70 of 193...
Page 71: Configuring Network Using The Web Interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IP Port Mode. 2. Press Left arrow or Right arrow key to change the IP Port Mode 3. Press OK or Save soft key to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 71 of 193...
Page 72: Configuring Ipv4 & Ipv6 Using The Web Interface
Two modes for PC port: bridge and router. Configuring PC Bridge using the phone interface 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ PC Port → Bridge mode. Copyright © 2019 Xorcom Ltd. All rights reserved Page 72 of 193...
Page 73: Configuring Pc Router Using The Phone Interface
Network→ PC Port 2. Select As Router 3. Enter the IP address and other necessary information. 4. Click SaveSet and restart the phone Copyright © 2019 Xorcom Ltd. All rights reserved Page 73 of 193...
Page 75: Contact Settings
4. Press Save soft key or OK to add the contacts Adding contacts from History using the phone interface 1. Press History soft key or press Menu →History→ Local History Copyright © 2019 Xorcom Ltd. All rights reserved Page 75 of 193...
Page 76: Adding Contacts Using The Web Interface
5. Press Add and then press Save button 6. When you place a call to the contact, the phone home screen will display the photo associated with the contact: Copyright © 2019 Xorcom Ltd. All rights reserved Page 76 of 193...
Page 78: Contacts Photo Server
11. Press Save soft key or OK to add the contacts. Creating Blacklist from History using the phone interface 1. Press History soft key or press Menu → History → Local History Copyright © 2019 Xorcom Ltd. All rights reserved Page 78 of 193...
Page 79: Importing Or Exporting Contact Lists
1. Click on Directory → Directory 2. Click Export XML to export the contact list Importing a Contact List from CSV using the web interface 1. Click on Directory → Directory Copyright © 2019 Xorcom Ltd. All rights reserved Page 79 of 193...
Page 80: Exporting A Csv File Of Contact List Using The Web Interface
2. Enter the path of the remote file in the Phone Book URL field 3. For example, could look something like this: http://192.168.0.106/Phonebook/Remote_Phonebook/remotephonebook.xml 4. Enter the Name and then click SaveSet to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 80 of 193...
Page 81: Checking The Contacts Using The Phone Interface
3. Enter LDAP Number Filter: a. This parameter specifies the number attributes for LDAP searching. 4. Enter Server Address: enter the domain name or IP address of the LDAP Server, for example: Copyright © 2019 Xorcom Ltd. All rights reserved Page 81 of 193...
Page 82: Configuring Ldap Key
Function Keys→ Line key→ choose Line key 2 (for example) 2. Select LDAP in the Type field 3. Click SaveSet to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 82 of 193...
Page 83: Configuring Ldap Key Using The Phone Interface
3. Click the Search soft key, you can enter the desired part of name or part of number 4. Search content matching the contact will be automatically displayed on the LCD within 5 Copyright © 2019 Xorcom Ltd. All rights reserved...
Page 84: Searching For A Contact In Local Contacts
1. Click the LDAP function key. 2. Enter the first character or more of contact’s name. 3. Select the desired the remote contact and click Enter soft key. Copyright © 2019 Xorcom Ltd. All rights reserved Page 84 of 193...
Page 86: Call History Settings
2. Press to select the desired entry 3. Press the Option soft key, and then select Detail from the prompt list 4. The detailed information of the entry appears on the LCD screen Copyright © 2019 Xorcom Ltd. All rights reserved Page 86 of 193...
Page 87: Deleting Call History Entry Using The Phone Interface
Web Login for details of the login process) and click Directory→ Call History Click Dialed List, Missed List, Received List, Forwarded List to see the relevant history list Copyright © 2019 Xorcom Ltd. All rights reserved Page 87 of 193...
Page 88: Dialing From Call History Using The Web Interface
Dialing from Call History using the phone interface Press History soft key or press Menu → History → Local History 2. Press Up or Down arrows to select an item Copyright © 2019 Xorcom Ltd. All rights reserved Page 88 of 193...
Page 90: Audio Settings
1. Login to the web interface (refer to Web Login for details of the login process) and click Setting → Preference →Ring Tone 2. Select a ring tone 3. Click SaveSet to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 90 of 193...
Page 91: Configuring Distinctive Ring Tone Using The Phone Interface
Directory → Directory → Contact 2. Choose the Ring Tone you want to use. 3. Click Edit and then Save to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 91 of 193...
Page 92: Volume
Adjusting Ring tone Volume using the phone interface Option 1: Press the Volume Control on the home screen Option 2: Press the Volume Control while the call is ringing. Copyright © 2019 Xorcom Ltd. All rights reserved Page 92 of 193...
Page 93: Adjusting Handset Volume Using The Phone Interface
Adjusting Handset Volume using the phone interface Press the Volume Control during a call in handset mode. Adjusting Headset Volume using the phone interface Press the Volume Control during a call in headset mode. Copyright © 2019 Xorcom Ltd. All rights reserved Page 93 of 193...
Page 94: Adjusting Speaker Volume Using The Phone Interface
This option can set whether to play the beep for phone's voice mail 1. Click the Setting → Preference 2. Select On or Off for Voice Mail Tone. 3. Click SaveSet to save the setting. Copyright © 2019 Xorcom Ltd. All rights reserved Page 94 of 193...
Page 95: Play Hold Tone
When you hold the phone. How many seconds to play beep? 1. Click the Setting  Preference 2. Set Enable or Disable for Play Hold Tone Delay. 3. Click SaveSet to save the setting. Copyright © 2019 Xorcom Ltd. All rights reserved Page 95 of 193...
Page 96: System Settings
Web Login for details of the login process) and click Account →Basic →Dial Plan. 2. Enter the value in dial plan field. 3. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 96 of 193...
Page 97: Dial-Now Timeout
2. Enter the blank or Dial-Now Timeout: for example 5 (seconds). (A value of 0 means to dial out immediately). 3. Click the SaveSet button to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 97 of 193...
Page 98: No Key Entry Timeout
Setting→ Features→ Phone Lock 2. Enter the emergency services number in the Emergency field 3. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 98 of 193...
Page 99: Label Scroll
Setting → Preference 2. Select Yes or No for Show Missed Calls. 3. Click the SaveSet button to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 99 of 193...
Page 100: Auto Logout Time
1. Click the Setting  Preference 2. Set Direct Mode or Select Mode for Redial Mode. 3. Click the SaveSet button to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 100 of 193...
Page 101: Keypad Lock
3. To Enter the Phone Unlock Pin and Auto Lock Time-Out 4. Enter the Emergency number: when the phone is locked, only the Emergency Number can be dialed. 5. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 101 of 193...
Page 102: Disabling Keypad Lock Using The Web Interface
If this option is enabled, the server needs to be authenticated before the phone agrees to synchronize. 1. Click the Setting  Preference 2. Set Enable or Disable for Check-Syn With Authenticate. 3. Click the SaveSet button to save the configuration Copyright © 2019 Xorcom Ltd. All rights reserved Page 102 of 193...
Page 103: Other Feature Settings
Configuring Action URL using the web interface 1. Click Setting→ Action URL 2. Enter the required value 3. Click SaveSet to save the setting. Click Action URL for more information for this setting. Copyright © 2019 Xorcom Ltd. All rights reserved Page 103 of 193...
Page 105: Softkey Layout
Disable key to Enable field. moves the Enable key, and it will back to Disable field. 6. Click to change to position or each feature. 7. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 105 of 193...
Page 106 When there more than 5 items in the Enable field, the last soft key will display More, and last two item will show in the next page of the soft keys. Copyright © 2019 Xorcom Ltd. All rights reserved Page 106 of 193...
Page 107: Programmable Keys
2. Select a key to set. 3. Click SaveSet to save the setting. 4. By clicking Reset to Default, all setting of the keys will be set back to default. Copyright © 2019 Xorcom Ltd. All rights reserved Page 107 of 193...
Page 108: Basic Call Features
1. Click webpage Setting → Preference 2. HeadSet Priority → Enable 3. Ringer Device For HeadSet → User Headset 4. Click SaveSet to save the setting. 5. Press Copyright © 2019 Xorcom Ltd. All rights reserved Page 108 of 193...
Page 109: Making A Call In Hands-Free Speakerphone Mode
2. Press Hold soft key and then press New Call soft key. 3. Dial another phone number, 4. Press the Send soft key, or OK, then make the second call. Copyright © 2019 Xorcom Ltd. All rights reserved Page 109 of 193...
Page 110: Ending A Call
Ending a call in Hands-Free Speakerphone mode Press the End Call soft key or press , or press the Cancel button During the conference, to end the call is same as mentioned above. Copyright © 2019 Xorcom Ltd. All rights reserved Page 110 of 193...
Page 111: Receiving Calls
1. Press the Reject soft key to reject the call. Or press the Cancel button to reject the current call. 2. Press Forward soft key to forward to another phone. 3. Press Silence soft key, and then the call will keep silent, no ring tone display. Copyright © 2019 Xorcom Ltd. All rights reserved Page 111 of 193...
Page 112: Incoming Call Show Mode
Set Incoming Call Show Mode using the web interface 1. Click Setting→ Preference 2. Select the desired mode for the incoming calls 3. Click SaveSet to save the setting. Copyright © 2019 Xorcom Ltd. All rights reserved Page 112 of 193...
Page 113: Auto Answer
Disabling Auto Answer using the web interface 1. To Click Profile → Advanced 2. To choose No for the Auto Answer. 3. To click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 113 of 193...
Page 114: Call Hold
When using the hold feature, the Hold icon will show on the display. Holding a call in Handset mode Press Hold soft key to hold the current call. 2. Press Resume soft key to resume the call on hold. Copyright © 2019 Xorcom Ltd. All rights reserved Page 114 of 193...
Page 115: Holding A Call In Headset Mode
2. Press Resume soft key to resume the call on hold. Holding a call in Speaker mode: 1. Press Hold soft key to hold the current call. 2. Press Resume soft key to resume the call on hold. Copyright © 2019 Xorcom Ltd. All rights reserved Page 115 of 193...
Page 116: Call Transfer
Enter the number that you want transfer to, and press the Send soft key or or OK. 3. Start the second conversation by pressing the Transfer soft key Copyright © 2019 Xorcom Ltd. All rights reserved Page 116 of 193...
Page 117: Semi-Attended Transfer
2. A places a call to B, B answers, A presses the hold soft key and places a call to C, A cancels the call when C is ringing or answering, then C and B are in the same call and the transfer is successful. Copyright © 2019 Xorcom Ltd. All rights reserved Page 117 of 193...
Page 118: Hold Transfer For 3-Way Conference
2. Select Transfer Mode using the DSS key: New Call 3. Select the desired Line key and select Transfer in the Type. 4. Enter the phone number in the Value field. Copyright © 2019 Xorcom Ltd. All rights reserved Page 118 of 193...
Page 119: Transfer Release Trigger
2. 2xx response of REFER. The phone will not release the call until it receives a 2xx response from the server to the phone's REFER request. 3. BYE for the call. The phone will not release the call until receiving BYE from the server. Copyright © 2019 Xorcom Ltd. All rights reserved Page 119 of 193...
Page 120: Conference Call
13. A presses the Conference soft key, then A, B, C, D and E are now the 5-way conference is built. 14. A ends the call: the conference is finished. Copyright © 2019 Xorcom Ltd. All rights reserved Page 120 of 193...
Page 122: Call Forwarding
With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu →Features → Call Forward →Busy Forward. 2. Press Left arrow or Right arrow key or press Info/Switch soft key to select the enable choice. Copyright © 2019 Xorcom Ltd. All rights reserved Page 122 of 193...
Page 123: Configuring No Answer Forward
4. Press OK or Save soft key to save the configuration. 5. When the Forward feature is enabled, the Forward Icon will display on top of the LCD display Copyright © 2019 Xorcom Ltd. All rights reserved Page 123 of 193...
Page 124: Configuring Forward Using The Web Interface
2. Press Left arrow or Right arrow key or press Info/Switch soft key to select or disable choice 3. Press OK or Save soft key to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 124 of 193...
Page 125: Cancelling Call Forwarding Using The Web Interface
If the programmable key or line key is set as BLF, when an incoming call rings, press this BLF key directly to activate dynamic forwarding. You can choose a desired forward number from the Directory when you press the Forward key Copyright © 2019 Xorcom Ltd. All rights reserved Page 125 of 193...
Page 126: Dial Last Caller
1. Click Function keys → Line Key. 2. Select the desired Line Key and select Call Return in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 126 of 193...
Page 127: Call Back
If you press the callback, the phone will dial the Callback phone number. Configuring Call Back using the web interface 1. Click Setting →Features →Callback . 2. Enter the Callback phone number. 3. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 127 of 193...
Page 128: Call Waiting Tone
2. Select Call Waiting: On and Call Waiting Tone: On Changing Call Waiting Tone Time using the web interface 1. 1. Click Setting → Tones 2. Change the Tone Time as you want (for example 3s) Copyright © 2019 Xorcom Ltd. All rights reserved Page 128 of 193...
Page 129: Hide Caller Id
2. Press Left arrow or Right arrow key or press Info/Switch soft key to select the disable choice in the Anonymous Call field. 3. Press OK or Save soft key to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 129 of 193...
Page 130: Reject Anonymous
2. Press Left arrow or Right arrow key or press Info/Switch soft key to select your choice in Rejection field. 3. Press OK or Save soft key to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 130 of 193...
Page 131: Call Mute
Mute phone during a call (including conference call) 1. Press the Mute key , then the Mute key glows green, and the LCD display Mute Icon. 2. To disable the mute function, press again. Copyright © 2019 Xorcom Ltd. All rights reserved Page 131 of 193...
Page 132: Dnd
Press the DND soft key when the phone is idle, and then DND icon shown on the LCD. Disable Do Not Disturb (DND) using the phone interface Press the DND soft key again, and then there is no DND icon on the LCD. Copyright © 2019 Xorcom Ltd. All rights reserved Page 132 of 193...
Page 133: Hot Line
2. Enter the number in the Hotline Number and Hotline Time-out. 3. Click SaveSet to save the configuration. 4. Delete the hotline number and save the configuration, now the Hotline auto dial is cancelled. Copyright © 2019 Xorcom Ltd. All rights reserved Page 133 of 193...
Page 134: Auto Redial
3. Enter the number 1~300 seconds for the Auto Redial Interval. 4. Enter the number 1~300 times for the Auto Redial Times. 5. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 134 of 193...
Page 135: Function Keys Features Settings
1. Click Function keys → Line Key. 2. Select a key and set as Line 3. Select an Account 4. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 135 of 193...
Page 136: Speed Dial
2. Select a Line key and set as Speed Dial. 3. Enter the desired phone number in the Value field. 4. Select an Account 5. Click the SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 136 of 193...
Page 137: Blf
2. Select the desired Line key and select BLF in the Type. 3. Enter the monitored phone number in the Value field. 4. Select an Account 5. Enter the Extension. 6. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 137 of 193...
Page 138 If the Programmable key or line key is set as BLF, when an incoming call rings, press this BLF key activate dynamic call forwarding You can choose a desired forward number from the Directory when you press the Forward key Copyright © 2019 Xorcom Ltd. All rights reserved Page 138 of 193...
Page 139: Visual Alert For Blf Pickup
1. Click Setting →Features →Call Pickup→ Visual Alert for BLF Pickup 2. Select Enable or Disable for Visual Alert for BLF Pickup 3. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 139 of 193...
Page 140: Audio Alert For Blf Pickup
1. Click Setting →Features →Call Pickup→ Audio Alert for BLF Pickup 2. Select Enable or Disable for Audio Alert for BLF Pickup 3. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 140 of 193...
Page 141: Blf List
7. Cick→ Function Keys→ Line Key 8. Select the BLF List in the Type Field. Select an Account 10. Click SaveSet to save the configuration and then restart the Phone. Copyright © 2019 Xorcom Ltd. All rights reserved Page 141 of 193...
Page 142: Voice Messages
3. Enter the desired voice mail feature codes in the Value field. 4. Enter the Label name to be displayed on LCD. 5. Select the Account. 6. Click SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 142 of 193...
Page 143: Configuring Voice Mail Key Using The Phone Interface
2. Follow the voice prompt to listen to voice mail. Viewing Voicemail using the phone interface 1. Press Menu->Messages->Voice Mail->View Voice Mail. 2. The LCD screen displays the number of new and old voice mails Copyright © 2019 Xorcom Ltd. All rights reserved Page 143 of 193...
Page 144 Before listening to voice mails, make sure the voice mail access code has been configured on your phone When all new voice mails are retrieved, the voice mail indicator LED will go out Copyright © 2019 Xorcom Ltd. All rights reserved Page 144 of 193...
Page 145: Direct Pickup
2. Select the wanted Line key and set as Direct Pickup. 3. Enter the desired phone number in the Value field. 4. Select the Account 5. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 145 of 193...
Page 146: Group Pickup
3. Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field. 4. Select an Account. 5. Click the SaveSet to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 146 of 193...
Page 147: Call Parking
2. Select the desired Line key and select Call Park in the Type. 3. Enter the call park code in the Value field. 4. Select an Account. 5. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 147 of 193...
Page 148: Intercom
2. Select the desired profile from the pull-down list of Profile in the Profile field. 3. Click Advanced 4. Enable Allow Auto Answer By Call-Info 5. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 148 of 193...
Page 149: Intercom Barge
2. Set On or Off for Intercom Barge. 3. Click SaveSet button to save the configuration This feature is not available on all servers. For more information, contact your system administrator. Copyright © 2019 Xorcom Ltd. All rights reserved Page 149 of 193...
Page 150: Dtmf
2. Select a Line key and select DTMF in the Type. 3. Enter the value with the DTMF number. 4. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 150 of 193...
Page 151: Prefix
2. Select the desired Line key and select Prefix in the Type. 3. Enter a value. 4. Click the SaveSet button to save the configuration. 5. When you press this key, the set value is input directly. Copyright © 2019 Xorcom Ltd. All rights reserved Page 151 of 193...
Page 152: Local Group
3. Click the SaveSet button to save the configuration. 4. Now you can press the Local Group key to access the pre-defined contact group in the local directory. Copyright © 2019 Xorcom Ltd. All rights reserved Page 152 of 193...
Page 153: Xml Group
Configuring XML Group using the web interface 1. Click Function keys → Line Key. 2. Select a key and select XML Group in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 153 of 193...
Page 154: Ldap
Configuring LDAP using the web interface 1. Click Function keys → Line Key. 2. Select a key and select LDAP in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 154 of 193...
Page 155: Xml Browser
2. Select a key and select Xml Browser in the Type. 3. Enter the access URL for xml browser (e.g.: http://192.168.0.62/xmlbrowser/text.xml) 4. Click SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 155 of 193...
Page 156: Broadsoft Group
Configuring Broadsoft Group using the web interface 1. Click Function keys → Line Key. 2. Select a key and select Broadsoft Group in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 156 of 193...
Page 157: Conferencing
Configuring Conference using the web interface 1. Click Function keys →Line Key. 2. Select a key and select Conference in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 157 of 193...
Page 158: Call Forwarding
2. Select a key and select Forward in the Type. 3. Enter the Value with the number you want to forward to. 4. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 158 of 193...
Page 159: Transfer
2. Select a key and select Transfer in the Type. 3. Enter the Value with the number that wanted transfer to 4. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 159 of 193...
Page 160: Hold
Configuring Hold using the web interface 1. Click Function keys →Line Key. 2. Select a key and select Hold in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 160 of 193...
Page 161: Group Listening
Configuring Group Listening using the web interface 1. Click Function keys →Line Key. 2. Select a key and select Group Listening in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 161 of 193...
Page 162: Dnd
Press the DND soft key when the phone is idle status: DND icon will be shown on the LCD display. Disabling DND feature Press the DND soft key again: no DND icon is displayed on the LCD. Copyright © 2019 Xorcom Ltd. All rights reserved Page 162 of 193...
Page 163: Redial
2. Select a Key and select Redial in the Type. 3. Enter the Label to be displayed on LCD. 4. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 163 of 193...
Page 164: Sms
4. Select the Account in the From field (from which account the SMS will be sent) 5. Enter the target number in the To field (where the SMS will be sent to) 6. Press the Send button. Copyright © 2019 Xorcom Ltd. All rights reserved Page 164 of 193...
Page 165: Set Sms Line Key
Configuring SMS using the web interface 1. Click Function keys →Line Key. 2. Select a key and select SMS in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 165 of 193...
Page 166: Call Recording
2. Select a Line key and select Record in the Type. 3. Click the SaveSet button to save the configuration. Please check with your system administrator whether your system supports this feature Copyright © 2019 Xorcom Ltd. All rights reserved Page 166 of 193...
Page 167: Url Call Recording
1. Click Function keys → Line Key. 2. Select a Line key and select URL Record in the Type. 3. Enter a Value. 4. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 167 of 193...
Page 168: Paging
2. Select a Line key and select Paging in the Type. 3. Enter the paging code followed the number. 4. Select the Account. 5. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 168 of 193...
Page 169: Shared Line
6. Press OK or Save soft key to save the configuration Configuring Line Key as line using the web interface 1. Click Function keys → Line Key. 2. Select a Line key and select Line in the Type. Copyright © 2019 Xorcom Ltd. All rights reserved Page 169 of 193...
Page 170 5. Select the Account 6. Click the SaveSet button to save the configuration and then restart This feature is not available on all servers. For more information, contact your system administrator Copyright © 2019 Xorcom Ltd. All rights reserved Page 170 of 193...
Page 171: Public Hold
Configuring Public Hold using the web interface 1. Click Function keys →Line Key. 2. Select a key and select Public Hold in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 171 of 193...
Page 172: Private Hold
Configuring Private Hold using the web interface 1. Click Function keys →Line Key. 2. Select a key and select Private Hold in the Type. 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 172 of 193...
Page 173: Hot Desking
1. Press the Hot Desking key when the IP Phone is idle. 2. Enter the Extension number and Password 3. Click Save soft key 4. You can now see the account information, which has changed. Copyright © 2019 Xorcom Ltd. All rights reserved Page 173 of 193...
Page 175: Acd
4. Select an account from the pull-down list of Account field. 5. Click the SaveSet button to save the configuration. This feature is not available on all servers. For more information, contact your system administrator. Copyright © 2019 Xorcom Ltd. All rights reserved Page 175 of 193...
Page 176: Zero Touch
5. When you finish the setting, you can press the OK to accept the changes. This feature is not available on all servers. For more information, contact your system administrator. Copyright © 2019 Xorcom Ltd. All rights reserved Page 176 of 193...
Page 177: Multicast Paging
RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved. 3. The multicast paging key LED illuminates steady green. Copyright © 2019 Xorcom Ltd. All rights reserved Page 177 of 193...
Page 178: Receiving Rtp Stream
Configuring Multicast Codec Key using the web interface 1. Click Directory ->Multicast Paging: 2. Select a codec from the pull-down list of Multicast Codec 3. Click the SaveSet button to save the configuration. Copyright © 2019 Xorcom Ltd. All rights reserved Page 178 of 193...
Page 179: Configuring Multicast Listening Addresses Using The Web Interface
Both the multicast paging sender and receiver’s phones play a warning tone when establishing a multicast paging call. Listening to Multicasting addresses can be configurable using the web interface only. Copyright © 2019 Xorcom Ltd. All rights reserved Page 179 of 193...
Page 180: Upgrading
2. Press OK soft key in the warning page. Factory Reset using the web interface 1. Click Management → Upgrade 2. Click Reset to Factory and then confirm the setting. Copyright © 2019 Xorcom Ltd. All rights reserved Page 180 of 193...
Page 181: Pcap Feature
1. Click Management→ Tools 2. Click Start and then operation the phone 3. When finish the operation, click Stop and then click Export. 4. Now you will get the Pacp captures. Copyright © 2019 Xorcom Ltd. All rights reserved Page 181 of 193...
Page 182: System Log
To Download System Log using the web interface 1. Click Management→ Configuration 2. Click Download in the system log dialog 3. You will receive a file named syslog.tgz Copyright © 2019 Xorcom Ltd. All rights reserved Page 182 of 193...
Page 183: Upgrade
4. Enter the HTTP server’s username and password (optional). 5. Click the SaveSet button to save the configuration. 6. Restart your IP phone. The IP phone will automatically get firmware files from the HTTP server. Copyright © 2019 Xorcom Ltd. All rights reserved Page 183 of 193...
Page 184: Upgrading Manually Using The Web Interface
1. Click Management → Upgrade 2. Click Management → Upgrade 3. Click Choose file or the blank. 4. Select the firmware (e.g. fw924.rom ) and then click Upgrade Copyright © 2019 Xorcom Ltd. All rights reserved Page 184 of 193...
Page 186: Backup And Restore
2. Select the xxx.bin or xxx.xml file, and then click the Restore Xml Configuration or Restore Bin Configuration. 3. When the upload is complete, the phone will reboot. Copyright © 2019 Xorcom Ltd. All rights reserved Page 186 of 193...
Page 188: 10.Troubleshooting
Click Setting→ Tones  Define the dial tone, ringing, busy tone…  For the tones, you can check with your system administrator.  For more Click Tone Notes. Copyright © 2019 Xorcom Ltd. All rights reserved Page 188 of 193...
Page 189: How To Download Xml Configuration
UC924 IP Phone How to download XML Configuration?  Click Management→ Configuration→ Download Xml File How to Import Trusted CA certificate?  Click Management→ Trusted CA Copyright © 2019 Xorcom Ltd. All rights reserved Page 189 of 193...
Page 190: How To Import Server Ca Certificate
UC924 IP Phone How to Import Server CA certificate?  Click Management→ Server CA How to use Vlan?  For Vlan information, please click VLAN Note Copyright © 2019 Xorcom Ltd. All rights reserved Page 190 of 193...
Page 191: How To Use Lldp
How to make a Ringtone?  Click How to Make Ringtone How to use OpenVPN?  Click Open VPN note Provisioning Guide on FreePBX  Click Set Auto Provision on FreePBX Copyright © 2019 Xorcom Ltd. All rights reserved Page 191 of 193...
Page 192: Redundancy Server
Redundancy Server  Click Redundancy Server How to Use Auto Provision Phonebook?  Click About AP Phonebook All Documents  Click Documents Guide, you can get all tech files. Copyright © 2019 Xorcom Ltd. All rights reserved Page 192 of 193...
Page 193: 11.Regulatory Information
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected  Consult the dealer or an experienced radio/TV technician for help Copyright © 2019 Xorcom Ltd. All rights reserved Page 193 of 193...

Xorcom UC924 User Manual

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Xorcom UC924

Summary of Contents for Xorcom UC924