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Table of Contents
Troubleshooting
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Summary of Contents for Xorcom XP0100
- Page 1 XP0100(P) IP P HONE ANUAL Xorcom Ltd. www.xorcom.com...
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Page 2: About This Guide
Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Xorcom Ltd. www.xorcom.com... - Page 3 This page is intentionally left blank. Xorcom Ltd. www.xorcom.com...
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Page 4: Table Of Contents
XP0100 Enterprise IP Phone Table of Contents Table of Contents Getting Started ............. 1 Packing List ....................1 Assembling the Phone ................. 2 Configuration and Registration ..............5 Configuring via Web Page ............... 5 Configuring via keypad ................6 Overview .............. 7 Keypad Instruction .................. - Page 5 XP0100 Enterprise IP Phone Table of Contents Dial Now .................... 24 Area Code ..................24 Block Out ................... 25 Feature Synchronisation ............... 26 Push XML ................... 26 WatchDog ..................26 Using the Basic Call Functions ......27 Making a call .................... 27 Call Devices ..................
- Page 6 XP0100 Enterprise IP Phone Table of Contents Decryption ..................41 Zero-sp-touch ..................42 System Log Export ................42 PCAP Trace Export ................42 802.1X ....................43 DSS Keys Configuration ................43 Line ....................44 Speed Dial ..................44 BLF ....................45 BLF List ....................
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Page 7: Trouble Shooting
XP0100 Enterprise IP Phone Table of Contents Trouble Shooting ..........63... -
Page 8: Getting Started
XP0100 Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter Xorcom Ltd. www.xorcom.com... -
Page 9: Assembling The Phone
XP0100 Enterprise IP Phone Getting Started Handset & Handset Cord Ethernet Cable Quick Installation & Quick Reference CD-ROM (Optional) Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. - Page 10 XP0100 Enterprise IP Phone Getting Started 1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. Xorcom Ltd. www.xorcom.com...
- Page 11 XP0100 Enterprise IP Phone Getting Started 3) Connect Network and Power You have two options for power and network connections. Your system administrator will advise you on which one to use. AC Power 1) Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet.
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Page 12: Configuration And Registration
XP0100 Enterprise IP Phone Getting Started Configuration and Registration If you are administrator, you need to do some simple configuration to make the phone work. If not, please contact with your internet administrator or service provider for more information. Configuring via Web Page... -
Page 13: Configuring Via Keypad
XP0100 Enterprise IP Phone Getting Started Account Settings The phone attempts to register to the SIP server using the account/registrar data provided by the automatic or manual initialization. Click on Account->Basic, you will find the following parameters: Field Description Register Status It shows the register status of the phone. -
Page 14: Overview
XP0100 Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered，and blink when someone calls in or there is a call on mute. -
Page 15: Led Instruction
XP0100 Enterprise IP Phone Overview Navigation Keys Press the navigation keys to navigate in the display menus, confirm or cancel actions. Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type: ：... -
Page 16: Icon Instruction
XP0100 Enterprise IP Phone Overview Table 2 DSS Keys set as BLA (Bridged Line Appearances) LED Status Description Steady green All of the members are in idle status Steady red Some part(s)is seizing the line Blinking green 300ms Some part(s) is ring-back... -
Page 17: User Interface
XP0100 Enterprise IP Phone Overview Icon Description Do Not Disturb Call Forward Call Mute Keypad Lock Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped... - Page 18 XP0100 Enterprise IP Phone Overview Phone Options Phone UI Web UI Features --Call Forward √ --Call Waiting √ --DSS Keys √ --Key as Send √ --Hot Line √ --Anonymous Call √ √ --Auto Redial Settings √ --Dial Plan --Tones --DND Code √...
- Page 19 XP0100 Enterprise IP Phone Overview Phone Options Phone UI Web UI --Server Option --SIP Server √ --SIP Server Port --Outbound Status √ --Outbound Proxy Server √ √ --Backup Outbound Proxy Server --NAT Traversal --STUN Status √ --STUN Server √ --Missed Call Log --Auto Answer √...
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Page 20: Customizing Your Phone
XP0100 Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the phone user interface or the web user interface. This option allows you to review: Network status: IP Address, Mac Address, Gateway, DNS, WAN, LAN, etc;... -
Page 21: Time And Date
XP0100 Enterprise IP Phone Customizing Your Phone To change the language of web user interface via web user interface： 1) Click on Phone-> Preference. 2) Select the desired language from the pull-down list of WEB Language. 3) Click Confirm to save the change Time and Date The time and date appears on the idle screen of the IP phone. -
Page 22: Audio Settings
XP0100 Enterprise IP Phone Customizing Your Phone Function Keys: The hard function keys cannot be used until unlocked. You cannot access the History, Message, Conference, Hold, Mute, Transfer, Redial, √, X keys, volume adjustment keys, navigation keys, DSS keys, and the soft keys. -
Page 23: Ring Tones
XP0100 Enterprise IP Phone Customizing Your Phone To adjust the sender volume via web user interface: 1) Click on Phone->Features. 2) Enter the desired volume in the Headset Send Volume, Handset Send Volume or Handfree Send Volume field. 3) Click Confirm to save the change. -
Page 24: Codec Selection
XP0100 Enterprise IP Phone Customizing Your Phone 2) Select the desired ring tone from the pull-down list of Ring Tones. 3) Click Confirm to save the change. Note: You can delete a ring tone by selecting the desired one from the pull-down list of Ring Tones and clicking the Del key. -
Page 25: Contact Management
XP0100 Enterprise IP Phone Customizing Your Phone Contact Management Local Directory You can store a large number of contacts in your phone's local directory. You can add, edit, delete, dial, or search for a contact in this directory. To add a group to the local directory via phone user interface: 1) Press ->Local Directory. -
Page 26: Blacklist
XP0100 Enterprise IP Phone Customizing Your Phone 3) Press Left/Right navigation key to select Enter and then press 4) Enter the query condition using the keypad and the press The qualified entry will be displayed on the LCD screen. To add/delete/edit/move the contacts via web user interfaces: Click on Contacts->Local Directory->Contacts to do the relating change. -
Page 27: Hot Line
XP0100 Enterprise IP Phone Customizing Your Phone You can enable or disable the Send Pound Key feature when the pound key is configured as send key. When the Send Pound Key feature is enabled, you can enter “##” without being dialed out. When the Send Pound Key feature is disabled, the dialed number will be dialed out immediately after pressing the pound key. -
Page 28: Dual Headset
XP0100 Enterprise IP Phone Customizing Your Phone Dual Headset Dual headset allows users to use two headsets. To use this feature, you must connect your headsets to headset jack and handset jack respectively. Once the phone joins in a call, people with the headset connected to the headset jack has a full-duplex conversation, other people with the headset connected to the handset jack are only allowed to listen. -
Page 29: Auto Redial
XP0100 Enterprise IP Phone Customizing Your Phone Please refer to the instruction above for the parameters’ detail. Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up. To enable Auto Redial via phone user interface: 1) Press ->Features->Auto Redial. -
Page 30: Missed Call Log
XP0100 Enterprise IP Phone Customizing Your Phone To configure Auto Answer Delay via web user interface: 1) Click on Phone->Features. 2) Enter the desired value in the Auto Answer Delay field. 3) Click Confirm to save the change. Missed Call Log You can configure whether to save the missed calls to the call history record or not. -
Page 31: Replace Rule
XP0100 Enterprise IP Phone Customizing Your Phone Replace Rule A dial plan establishes the expected number. This includes country codes, access codes, area codes and all combinations of digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese country code), when you dial 0 out, the number will be replaced by 0086 automatically. -
Page 32: Block Out
XP0100 Enterprise IP Phone Customizing Your Phone Area codes usually indicate geographical areas within one country, although the correlation to geographical area is becoming obsolete. For non-geographical numbers, as well as mobile telephones outside of the United States and Canada, the "area code"... -
Page 33: Feature Synchronisation
XP0100 Enterprise IP Phone Customizing Your Phone Feature Synchronisation When the synchronize feature is enabled, the change of DND or FWD feature will be synchronized between the device and the server. To enable Feature Key Synchronisation via web user interface: 1）... -
Page 34: Using The Basic Call Functions
XP0100 Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be shown on the idle screen. -
Page 35: Password Dial
XP0100 Enterprise IP Phone Using the Basic Call Functions 3) Or click on Contacts->Phone Call Info, enter the number in the Dial a Number field, select an account from the pull-down list of Outgoing Identity, and then click Dial to call out. You can click Hangup to end the call. -
Page 36: Call Completion
XP0100 Enterprise IP Phone Using the Basic Call Functions Call Completion Have you encountered such a situation? When you call a contact, but the other side is busy on a call. Do you want the server to inform you immediately when the contact ends the call in order to establish a conversation in time? Call Completion can help you to solve this problem. -
Page 37: Call Forward
XP0100 Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number, such as a cell phone or voice mailbox. The following call forwarding events can be configured: Always: Incoming calls are immediately forwarded. -
Page 38: During An Active Call
XP0100 Enterprise IP Phone Using the Basic Call Functions During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call. You cannot be heard by the other party, but still hear all other parties while mute is enabled. -
Page 39: Call Waiting
XP0100 Enterprise IP Phone Using the Basic Call Functions Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matter under which circumstances. To enable/disable Call Waiting via phone user interface: 1) Press ->Features->Call Waiting. -
Page 40: 3-Way Conference
XP0100 Enterprise IP Phone Using the Basic Call Functions 3-way Conference You can establish a three-party conference, during the conversation three phone parties can communicate with each other. To establish a conference: 1) Press during an active call, the call is placed on hold. - Page 41 XP0100 Enterprise IP Phone Using the Basic Call Functions the code voice mail code in the proper field. 3) Press to save the change or to cancel. Note: Contact your system administrator for the connecting code. Different systems have different codes.
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Page 42: Using The Advanced Phone Functions
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Refer to Configuration and Registration for the basic account setting information. The following table lists the instruction of the field about the advanced Account Setting. -
Page 43: Dns-Srv
XP0100 Enterprise IP Phone Using the Advanced Phone Functions To configure TLS via web user interface: 1) Click on Account->Basic. 2) Select the desired account from the pull-down list of Account. 3) Select TLS from the pull-down list of Transport. -
Page 44: Vlan Setting
XP0100 Enterprise IP Phone Using the Advanced Phone Functions 5) If you select Router, enter the IP address, subnet mask in the proper fields, enable/disable DHCP server. 6) Press to save the change or to cancel. To configure PC Port via web user interface: Click on Network->Basic->... -
Page 45: Https
XP0100 Enterprise IP Phone Using the Advanced Phone Functions 2) Scroll to LLDP field, and then select Enabled from the pull-down list of Active. 3) Enter the corresponding packet interval in the Packet Interval field. 4) Click Confirm to save the change... -
Page 46: Administrator/User Password
XP0100 Enterprise IP Phone Using the Advanced Phone Functions accounts, Advance settings of Network, Reset to Factory, and other advance phone settings Administrator/User Password Administrator mode grants unlimited access to the phone configuration on both web and phone user interface. The administrator/user password is used to access: Web user interface. -
Page 47: Reset To Factory
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Reset to Factory You should reset the phone only in this case: the phone configuration was changed and the phone is not functioning anymore. To maintain the configuration of the phone, you need your system administrator or service provider’s advice. -
Page 48: Decryption
XP0100 Enterprise IP Phone Using the Advanced Phone Functions To update the firmware manually via web user interface: 1) Click on Phone->Upgrade. 2) Scroll to Select and Upgrade Firmware field, and click Browse to select a firmware file on your local system. -
Page 49: Zero-Sp-Touch
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Zero-sp-touch Zero-sp-touch can help users to configure AUTOP and network parameters quickly. First to enable this function via web user interface, when the power is on or press the corresponding DSS key, the phone will turn to the zero-sp-touch interface. -
Page 50: 802.1X
XP0100 Enterprise IP Phone Using the Advanced Phone Functions 802.1X IEEE 802.1X is an IEEE Standard for port-based Network Access Control (PNAC). It is part of the IEEE 802.1 group of networking protocols. It provides an authentication mechanism to devices attached to a LAN, either establishing a point-to-point connection or preventing it if authentication fails. -
Page 51: Line
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Zero-sp-touch Note: 1. Quick access functions like Intercom and Voice Mail must be pre-configured on your PBX in order to work on your phone. Contact your system administrator for more information. -
Page 52: Blf
XP0100 Enterprise IP Phone Using the Advanced Phone Functions This key function allows you to monitor the status (idle, ringing, or busy) of other SIP accounts. User can dial out by pressing a BLF DSS key. To configure the key as BLF via web user interface: 1) Click on DSS Keys->Memory Keys. -
Page 53: Voice Mail
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Voice Mail This key function is configured as Voicemail, which allows you to retrieve voicemail quickly by pressing this key. To configure the key as Voice Mail via web user interface: 1) Click on DSS Keys->Memory Keys. -
Page 54: Call Park
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Call Park This key function allows you to place a call on hold at one phone and then retrieve the parked call from any other phone. When the conversation which is monitored is transferred to an unused extension, you can press this key to retrieve the call. -
Page 55: Prefix
XP0100 Enterprise IP Phone Using the Advanced Phone Functions 4) Enter the specific number in the Value field. 5) Click Confirm to save the change. Prefix This key function allows you to dial a call with the prefix number. When press the DSS key in the idle state, the phone will be ready to make a new call, and show up the prefix number which you’ve set previously on the dial interface. -
Page 56: Forward
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Forward This key function allows you to forward a call to other account. Press the DSS key in the idle state, the phone will turn to the Always forward configure interface, then you can configure the Forward to number, when there is any call to the extension will be forwarded to the configure number automatically. -
Page 57: Dnd
XP0100 Enterprise IP Phone Using the Advanced Phone Functions This key function allows you to activate the DND function immediately when you press the DSS key. Press it again to deactivate DND mode. To configure the key as DND via web user interface: 1) Click on DSS Keys->Memory Keys. -
Page 58: Url Record
XP0100 Enterprise IP Phone Using the Advanced Phone Functions URL Record This key function allows you to achieve the call recording capability during the conversation when follows the voice prompts. 1) During a conversation, press the DSS key to start recording. -
Page 59: Group Listening
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Users can also configure the phone to use a default codec for sending Multicast RTP stream via web user interface: 1) Click on Phone -> Features. 2) Select a codec (i.e., PCMU) from the pull-down list of MulticastCodec. -
Page 60: Public Hold
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Public Hold This key function allows particular BLA group to hold or retrieve a call during a conversation To configure the key as Public Hold via web user interface: 1) Click on DSS Keys->Memory Keys. -
Page 61: Automatic Call Distribution (Acd)
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Automatic Call Distribution (ACD) The Phone supports an Automatic Call Distribution (ACD) feature for specific servers. The ACD feature allows the ACD system to distribute calls from a queue to registered IP phone users (agents). -
Page 62: Url
XP0100 Enterprise IP Phone Using the Advanced Phone Functions If the key is configured as URL, then pressing this key, you can send HTTP requests to a web server. To assign the key as URL via web user interface: 1) Click on DSS Keys->Memory Keys. -
Page 63: Action Url
XP0100 Enterprise IP Phone Using the Advanced Phone Functions The table below shows part of the available object identifiers (OID) on the phone: Description MAX-ACCESS The textual identification of the contact person for this managed node, 1.3.6.1.2.1.37459.2.1.1.0 read-only together with information on how to contact this person. -
Page 64: Action Uri
XP0100 Enterprise IP Phone Using the Advanced Phone Functions To configure Action URL via web user interface: 1) Click on Phone->Action URL. 2) Enter a HTTP URL in the proper field. 3) Click Confirm to save the change. Note: Action URL is allowed to be HTTPS URL. Contact with your system administrator for more information. -
Page 65: Music On Hold
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Phone Events Descriptions key=MUTE Press the Mute key key=F_HOLD Hold/Resume the call key=X Press the X key key=0-9/*/POUND Enter the DTMF number(include Numeric , * or # keys) key=D1-D10 Press a DSS key... -
Page 66: Sip Diversion Display
XP0100 Enterprise IP Phone Using the Advanced Phone Functions SIP Diversion Display When an outgoing call from the phone is being diverted to another party (i.e., via call forward), the phone will display the Caller ID of the new party, Similarly, the new party will display the Caller ID of the original caller and the redirected call information indicated by DIVERSION or HISTORY-INFO header. -
Page 67: Tone Settings
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can use the country tone, or if you don't want to use the default one, you can custom it by yourself. You can define the frequency and time period of all the following tones：... -
Page 68: Ring
XP0100 Enterprise IP Phone Using the Advanced Phone Functions Parameter Description JITTER BUFFER It is a shared data area where voice packets can be collected, stored, and sent to the voice processor in evenly. Type To select the type of JITTER BUFFER, adaptive or Fixed. - Page 69 XP0100 Enterprise IP Phone Using the Advanced Phone Functions Xorcom Ltd. www.xorcom.com...
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Page 70: Trouble Shooting
XP0100 Enterprise IP Phone Trouble Shooting Trouble Shooting I cannot register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. - Page 71 XP0100 Enterprise IP Phone Trouble Shooting 3) Click Upgrade to update the firmware. Note: Make sure the firmware you select is provided by your service provider, or the device will probably crash after the update. How to auto provision? Consult the auto provision server address with your ITSP.