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Xorcom XP0150G User Manual

Gigabit color ip phone
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Xorcom XP0150G
Gigabit Color IP Phone
User Guide

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  • Page 1 Xorcom XP0150G Gigabit Color IP Phone User Guide...

  • Page 2: About This Guide

    Xorcom XP0150G IP phone. If this is your first time using the Xorcom XP0150G IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide.

  • Page 3: Declaration Of Conformity

    About This Guide Declaration of Conformity This phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC. CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC. Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules.

  • Page 4: Table Of Contents

    User Guide Xorcom XP0150G IP Phone Table of Contents About This Guide ................. ii In This Guide ..........................ii Table of Contents ............... iv Overview..................1 Hardware Component Instructions ..................1 Icon Instructions .......................... 3 LED Instructions ........................... 5 User Interfaces ..........................6 Phone User Interface ......................

  • Page 5: Table Of Contents

    Table of Contents Volume ........................... 33 Ring Tones ..........................33 Contact Management ......................34 Local Directory ........................35 Blacklist ........................... 40 Remote Phonebook ......................41 BroadSoft Phonebook ......................42 Call History Management ...................... 44 BroadSoft Call Log ........................45 System Customizations ......................48 Headset Use ...........................
  • Page 6 User Guide Xorcom XP0150G IP Phone BLF List ............................94 Shared Line ..........................95 Call Recording .......................... 96 Hot Desking ..........................98 Intercom ..........................100 Outgoing Intercom Calls ....................100 Incoming Intercom Calls ....................101 Automatic Call Distribution (ACD) ..................102 Messages ..........................

  • Page 7: Overview

    User Interfaces  Documentation  If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the Xorcom XP0150G IP phone are the LCD screen and the keypad. XP0150G...
  • Page 8 User Guide Xorcom XP0150G IP Phone Hardware component instructions of the Xorcom XP0150G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen •...

  • Page 9: Icon Instructions

    Overview Icon Instructions Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable Registered successfully Registered fail Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail...
  • Page 10 User Guide Xorcom XP0150G IP Phone Icons Description Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Open VPN...

  • Page 11: Led Instructions

    Overview LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red The phone is ringing. Slow flashing red The phone receives a text message or voice mail. The phone is powered on. The phone is powered off. The phone is idle.

  • Page 12: User Interfaces

    User Guide Xorcom XP0150G IP Phone User Interfaces There are two ways to customize specific configurations on your Xorcom XP0150G IP phone: Using the user interface on the IP phone.  Using the user interface in an internet browser window from your PC.
  • Page 13 Overview Options Phone User Interface Web User Interface Basic Call Features --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Forward √ --Call Waiting √ --Call Park √ √ --Call Pickup √ --Call Return √ --Call Waiting √ --Conference --Anonymous Call √...
  • Page 14 User Guide Xorcom XP0150G IP Phone Options Phone User Interface Web User Interface Advanced Phone Features --BLF √ --BLF List --Shared Line √ --Intercom √ --Call Recording √ --Hot Desking √ --ACD √ --Messages √ SIP Account --User Options --Register Status √...

  • Page 15: Documentation

    Overview Documentation The following table shows documentation available for the Xorcom XP0150G IP phone. Name Contents Where found Format/ Language Quick Installation Basic set up of the In the PDF/English Guide phone package Basic call features Quick Reference In the...
  • Page 16 User Guide Xorcom XP0150G IP Phone...

  • Page 17: Getting Started

    Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. Packing List The following components are included in your Xorcom XP0150G IP phone package: Xorcom XP0150G IP phone  XP0150G Phone Stand...
  • Page 18 User Guide Xorcom XP0150G IP Phone Power Adapter Power Adapter (Optional)  Handset & Handset Cord  Ethernet Cable  Quick Installation Guide & Quick Reference Guide  Check the list before installation. If you find anything missing, contact your system...

  • Page 19: Phone Installation

    Getting Started Phone Installation If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone with the components in the packing list: Attach the Stand  Connect the Handset and optional Headset ...
  • Page 20 User Guide Xorcom XP0150G IP Phone Connect the Handset and optional Headset: Note A headset is not provided in the packing list. Contact your system administrator for more information. Connect the Network and Power: You have two options for power and network connections. Your system administrator will advise you which one to use.

  • Page 21: Power Over Ethernet

    Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the Xorcom XP0150G IP phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.

  • Page 22: Phone Status

    User Guide Xorcom XP0150G IP Phone Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Initializing…Please wait" during the initialization. DHCP (Dynamic Host Configuration Protocol) By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g.

  • Page 23: Basic Network Settings

    Getting Started Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually. To configure a static IP address via phone user interface: Press Menu->Setting->Advanced Settings (password: admin) ->Network->WAN Port->Static IP Client.

  • Page 24: Registration

    User Guide Xorcom XP0150G IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.
  • Page 25 Getting Started This area shows the soft key labels. The default soft key labels are “History”, “Directory”, “DND” and “Menu”. This area shows the current account. User can use choose the available account. This area shows the backgrounds picture. You can also change it. For more information you can refer to Wallpaper on page 21.
  • Page 26 User Guide Xorcom XP0150G IP Phone...

  • Page 27: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone You can customize your Xorcom XP0150G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways.

  • Page 28: Screensaver

    User Guide Xorcom XP0150G IP Phone Press , or the Switch soft key to select the desired wallpaper image. Press the Save soft key to accept the change or the Back soft key to cancel. You can also change wallpaper via web user interface at the path Phone->Preference.

  • Page 29: Theme

    Customizing Your Phone Theme The theme can make your phone display personalized desktop and distinctive visual enjoyment. You can change the theme for the phone via phone user interface and web user interface. To change the theme via phone user interface: Press Menu->Display->Theme.

  • Page 30: Backlight

    User Guide Xorcom XP0150G IP Phone You can also change the theme via web user interface at the path Phone->Preference. Backlight You can configure the backlight status on the LCD screen as the following types: Always on: Backlight is on permanently.

  • Page 31: Language

    Customizing Your Phone To configure the contrast via phone user interface: Press Menu->Setting->Advanced Settings (password: admin) ->Phone Setting->Contrast. Press , or the Switch soft key to increase or decrease the intensity of contrast. The default contrast level is 6. Press the Save soft key to accept the change or the Back soft key to cancel. Language The default language of the phone user interface is English.

  • Page 32: Time And Date

    User Guide Xorcom XP0150G IP Phone Text appears on the LCD screen will change to the selected language. To change the language for the web user interface: Click on Phone->Preference. Select the desired language from the pull-down list of Web Language.
  • Page 33 Customizing Your Phone To configure the time and date manually via phone user interface: Press Menu->Setting->Basic Settings->Time & Date->Manual Setting. Enter the specific date and time. Press the Save soft key to accept the change. The time that displays on the LCD screen will change accordingly. To configure the time and date format via phone user interface: Press Menu->Setting->Basic Settings->Time &...

  • Page 34: Administrator Password

    User Guide Xorcom XP0150G IP Phone The date formats you need to know: Date Format Example (2012-11-2) WWW MMM DD Fri Nov 02 DD-MMM-YY 02-Nov-12 YYYY-MM-DD 2012-11-02 DD/MM/YYYY 02/11/2012 MM/DD/YY 11/02/12 DD MMM YYYY 02 Nov 2012 WWW DD MMM...

  • Page 35: Key As Send

    Customizing Your Phone Key as Send You can set the "#" or "*" to perform as a send key while dialing a call. To set the key as send via phone user interface: Press Menu->Features->Key as Send. Press , or the Switch soft key to select "#" or "*" from the Key as Send field, or select Disable to disable this feature.
  • Page 36 User Guide Xorcom XP0150G IP Phone Answer call only: All keys are locked. Incoming calls will be answered automatically, but cannot be ended by your party. Note The emergency number setting, if desired, must be made before lock activation. For...
  • Page 37 Customizing Your Phone The LCD screen prompts “Keypad Locked!” and displays the icon If the keypad lock feature is activated to be Answer call only, an additional icon will appear on the LCD screen. You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing To configure the timeout for auto lock via web user interface: Click on Phone->Features.
  • Page 38 User Guide Xorcom XP0150G IP Phone To unlock the keypad lock via phone user interface: Press any locked key, the LCD screen prompts “Please Enter PIN:”. Enter the PIN (default PIN: 123). Press the Confirm soft key to unlock the keypad.

  • Page 39: Audio Settings

    Customizing Your Phone Audio Settings Volume You can press the Volume key to adjust the receiver volume of currently used audio devices (handset, speakerphone or headset), when the phone is in the dialing interface or during a call. You can also press the Volume key to adjust the ringer volume when the phone is idle.

  • Page 40: Contact Management

    User Guide Xorcom XP0150G IP Phone Press to select the desired ring tone. Press the Save soft key to accept the change or the Back soft key to cancel. To select a ring tone for the phone via web user interface: Click on Phone->Preference.

  • Page 41: Local Directory

    Customizing Your Phone BroadSoft Phonebook  Local Directory The built-in phone directory stores the names and phone numbers of your contacts. You can store up to 300 contacts in your phone's local directory. You can add, edit, delete or search for a contact in the local directory. You can also dial a contact from the local directory.

  • Page 42: Editing Contacts

    User Guide Xorcom XP0150G IP Phone Adding Contacts from Call History To add a contact to the local directory from the call history: Press the History soft key. Press to highlight the desired entry. Press the Option soft key, and then select Add to Contacts from the prompt list.

  • Page 43: Deleting Contacts

    Customizing Your Phone Press the Option soft key, and then select Detail from the prompt list. Press to highlight the contact information and then edit. Press the Save soft key to accept change or the Back soft key to cancel. Deleting Contacts To delete a contact from the local directory: Press Directory->Local Directory->Contacts.
  • Page 44 User Guide Xorcom XP0150G IP Phone You can also click Delete Photo to delete the photo. Note The phone only supports uploading the png, jpg or bmp format files. The maximum resolution of the upload picture is 96*96 pixels. You can only delete the custom photos.

  • Page 45: Placing Calls To Contacts

    Customizing Your Phone Placing Calls to Contacts To place a call to a contact from the local directory: Press Directory->Local Directory. Select the desired contact group. Press to highlight the desired contact. Press the Dial soft key. If only one number of the contact is stored in the local directory, press the Dial soft key to dial out the number.

  • Page 46: Blacklist

    User Guide Xorcom XP0150G IP Phone Click Browse to select a contact list file (file format must be .xml) from your local system. Click Import XML to import the contact list. The web user interface prompts "This operation will delete all records which already exist! Continue?".

  • Page 47: Remote Phonebook

    Customizing Your Phone The phone user interface prompts "Move selected to blacklist?". Press the OK soft key to confirm the setting. Remote Phonebook You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory.

  • Page 48: Broadsoft Phonebook

    User Guide Xorcom XP0150G IP Phone To place a call from the corporate directory: Press Directory->Remote Phone Book. Select the desired remote group, and then press the Enter soft key to load the corporate directory. Select the desired contact in the corporate directory.
  • Page 49 Customizing Your Phone Press the Save soft key to accept the change or the Back soft key to cancel. To configure the BroadSoft phonebook via web user interface: Click on Contacts->BroadSoft. Select the desired BroadSoft item from the pull-down list of BroadSoft Item. Enter the parameters: display name, server address, port, username and password in the corresponding fields.

  • Page 50: Call History Management

    Xorcom XP0150G IP Phone Call History Management The Xorcom XP0150G IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list.

  • Page 51: Broadsoft Call Log

    Customizing Your Phone Calls and Forwarded Calls. Press to select the desired entry. Press the Option soft key, and then select Add to Contacts (or Add to Blacklist) from the prompt list. For more information, refer to Contact Management on page 34. To delete an entry from the call history list: Press the History soft key.
  • Page 52 User Guide Xorcom XP0150G IP Phone To configure the BroadSoft call log via phone user interface: Press Menu->Features->BroadSoft Settings Menu->CallLog Settings. Press , or the Switch soft key to select the desired call log item from the CallLog Item field.
  • Page 53 Customizing Your Phone The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. Press the Back soft key to back to the previous interface. To check the BroadSoft call log: Press Menu->History->Network Call Log.

  • Page 54: System Customizations

    DSS Keys There are two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced as following. The Xorcom XP0150G IP phone supports 15 line keys. Line Keys You can assign predefined functionalities to the line keys. You can also define a label for the line key feature which will appear on the LCD screen.
  • Page 55 Customizing Your Phone You can also configure the line key via web user interface at the path DSS Key->Line Key. You can assign functionalities to 15 line keys. When you assign functionality to line key located in line key 1-6, the label of the line key is displayed on the one page of line keys. The page can display 6 line key labels at most.
  • Page 56 User Guide Xorcom XP0150G IP Phone The following table lists the page icon status to indicate the different status: Icons Description Fast flashing: The BLF monitored user receives an incoming call on the non-current page. Solid: There is a parked call in the non-current page.
  • Page 57 Customizing Your Phone Group Listening  Public Hold  Private Hold  Zero-touch   Keypad Lock  For more information, contact your system administrator. Line You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call.
  • Page 58 User Guide Xorcom XP0150G IP Phone Voice Mail on page 106. Dependencies: Type (Key Event) Key Type (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displays on the LCD screen) Value (the voice mail access code) Usage: Press the DSS key to dial out the voice mail access code, you can follow the voice prompt to listen to the voice mails.
  • Page 59 Customizing Your Phone Usage: Press the DSS key during an active call to send the key sequence specified in the Value field. Prefix You can use this key feature to add a specified prefix number before the dialed number. Dependencies: Type (Key Event) Key Type (Prefix) Label (key label displays on the LCD screen) Value (the prefix number)
  • Page 60 User Guide Xorcom XP0150G IP Phone Label (key label displays on the LCD screen) Xml Browser (the access URL for xml browser) Usage: Press the DSS key to access the Xml browser specified in the Xml Browser field. LDAP You can use this key feature to access the LDAP search interface quickly.
  • Page 61 Customizing Your Phone Forward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 78. Dependencies: Type (Key Event) Key Type (Forward) Label (key label displays on the LCD screen) Value (the number you want to forward to) Usage: Press the DSS key to forward an incoming call to the number specified in the Value field.
  • Page 62 User Guide Xorcom XP0150G IP Phone Dependencies: Type (Key Event) Key Type (Hold) Label (key label displays on the LCD screen) Usage: Press the DSS key during an active call to place the call on hold. Press the DSS key again to retrieve the held call.
  • Page 63 Customizing Your Phone one person at one side. You are able to speak and listen through the handset/headset, meanwhile the others nearby can only listen through the speaker. Dependencies: Type (Key Event) Key Type (Group Listening) Label (key label displays on the LCD screen) Usage: During a call, press the DSS key to activate group listening mode.

  • Page 64: Programmable Keys

    User Guide Xorcom XP0150G IP Phone Zero-touch You can use this key feature to configure auto provision and network parameters quickly. Dependencies: Type (Key Event) Key Type (Zero-touch) Label (key label displays on the LCD screen) Usage: Press the DSS key to access the zero-touch interface.

  • Page 65: Account Management

    You can configure the programmable keys via web user interface only. Account Management You can register one or multiple accounts on the Xorcom XP0150G IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account.

  • Page 66: Dial Plan

    Dial Plan Dial plan is a string of characters that governs the way your Xorcom XP0150G IP phone processes the inputs received from your phone keypad. The Xorcom XP0150G IP phone supports the following dial plan features: Replace Rule ...

  • Page 67: Replace Rule

    Customizing Your Phone The basic expression syntax you need to know: Syntax Description The dot"." can be used as a placeholder or multiple placeholders for any character. Example: "12." would match "123", "1234","12345","12abc", etc. An "x" can be used as a placeholder for any character. Example: "12x"...
  • Page 68 User Guide Xorcom XP0150G IP Phone When you enter the number “234” using the keypad and then dial out, the phone will dial out “12345” instead. Note The valid value of Account field can be one or more digits among1, 2, 3, 4, 5 and 6. Each digit must be separated by a “,”.

  • Page 69: Area Code

    Customizing Your Phone Dial-now Time-out You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified delay time. To configure the timeout for dial-now rule via web user interface: Click on Phone->Features.

  • Page 70: Emergency Number

    Click Confirm to accept the change. Live Dialpad You can enable the live dialpad feature on the Xorcom XP0150G IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of time before automatically dialing out the phone number.

  • Page 71: Hotline

    Customizing Your Phone Hotline You can dial a hotline number immediately once you lift the handset, press the speakerphone key or press a line key. You can also configure a period of delay time to dial out the hotline number, the phone will dial out the hotline number automatically after the specified delay time.
  • Page 72 User Guide Xorcom XP0150G IP Phone...

  • Page 73: Basic Call Features

    Basic Call Features Basic Call Features The Xorcom XP0150G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 74 User Guide Xorcom XP0150G IP Phone Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results.

  • Page 75: Answering Calls

    , or the Send soft key. To place multiple calls: You can have more than one call on your Xorcom XP0150G IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.

  • Page 76: Ending Calls

    User Guide Xorcom XP0150G IP Phone Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: Pick up the handset.

  • Page 77: Redialing Numbers

    Basic Call Features If you are using the speakerphone, press or the Cancel soft key. Note To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it. Redialing Numbers To redial the last placed call from your phone: Press...

  • Page 78: Auto Redial

    User Guide Xorcom XP0150G IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. icon appears on the LCD screen. You can also configure auto answer via web user interface at the path Account.

  • Page 79: Call Completion

    Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for a period of time or press the OK soft key to redial the phone number.
  • Page 80 User Guide Xorcom XP0150G IP Phone Press , or the Switch soft key to select Enable from the Call Completion field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure call completion via web user interface at the path Phone->Features->General Information.

  • Page 81: Call Return

    Basic Call Features Press the OK soft key to redial the number. Note The call completion feature is not available on all servers. For more information, contact your system administrator. Call Return You can press a call return key to place a call back to the last incoming call. To configure a call return key via phone user interface: Press Menu->Features->DSS Keys.

  • Page 82: Call Hold/Resume

    User Guide Xorcom XP0150G IP Phone The phone LCD screen indicates that the call is on mute. To un-mute a call: Press again to un-mute the call. The MUTE key LED turns off when the mute mode is deactivated. Call Hold/Resume You can place an active call on hold.

  • Page 83: Do Not Disturb (Dnd)

    You can use the DND feature to reject the incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server. To activate DND feature on the Xorcom XP0150G IP phone: Press the DND soft key when the phone is idle.

  • Page 84: Call Forward

    User Guide Xorcom XP0150G IP Phone Call Forward You can configure your phone to forward incoming calls to another party by the Static Forwarding. You can also forward calls while your phone rings, refer to the Dynamic Forwarding. Static Forwarding To enable call forward: Press Menu->Features->Call Forward.
  • Page 85 Basic Call Features 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c.) If you select No Answer Forward: 1) Press , or the Switch soft key to select Enable from the No Answer field.

  • Page 86: Call Transfer

    User Guide Xorcom XP0150G IP Phone To disable call forward: Do one of the following: Press when the phone is idle. Press Menu->Features->Call Forward. Press to select the desired forwarding type, then press the Enter soft key. Press , or the Switch soft key to select Disable to disable the call forward.

  • Page 87: Call Waiting

    Basic Call Features Enter the number you want to transfer the call to. Press or the Transfer soft key to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: Press or the Transfer soft key during a call.

  • Page 88: Conference

    The network conference feature is not available on all servers. For more information, contact your system administrator. Local Conference The Xorcom XP0150G IP phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conference and is the default method of conference.

  • Page 89: Network Conference

    Split soft key to split the conference call into two individual calls. To drop the conference call, press the Cancel soft key. Network Conference You can use network conference feature on the Xorcom XP0150G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.

  • Page 90: Call Park

    User Guide Xorcom XP0150G IP Phone To set up a network conference call: Place a call to the first party. Press the Conf soft key to create a new call. The active call is placed on hold. Enter the number of the second party and press , or the Send soft key.

  • Page 91: Call Pickup

    You can use call pickup feature to answer someone else’s incoming call on the phone. The Xorcom XP0150G IP phone supports the direct call pickup and group call pickup features. Direct call pickup is used for picking up a call that is ringing at a specific phone number.
  • Page 92 User Guide Xorcom XP0150G IP Phone You can configure the phone to pick up an incoming call by using the DPickup/GPickup soft key. You can also configure the call pickup code on a global or per-line basis via web user interface.

  • Page 93: Group Call Pickup

    Basic Call Features To pick up a call directly: Pick up the handset. The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when the specific phone receives an incoming call. Enter the specific phone number. Press the DPickup soft key.
  • Page 94 User Guide Xorcom XP0150G IP Phone To configure the group call pickup code on a per-account basis via web user interface: Click on Account. Select the desired account from the pull-down list of Account. Click on Advanced. Enter the group call pickup code in the Group Call Pickup Code field.

  • Page 95: Anonymous Call

    Basic Call Features Anonymous Call You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone. For example, you want to call to consult some of the services, but you don’t want to be harassed. Note The anonymous call feature is not available on all servers.

  • Page 96: Anonymous Call Rejection

    User Guide Xorcom XP0150G IP Phone The LCD screen of phone B prompts an incoming call from anonymity. Anonymous Call Rejection You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up.

  • Page 97: Advanced Phone Features

    Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the Xorcom XP0150G IP phone. The topics include: Busy Lamp Field (BLF)  BLF List  Shared Line  Call Recording  Hot Desking ...
  • Page 98 User Guide Xorcom XP0150G IP Phone (Optional.)Enter the pickup code in the Extension field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path DSS Key.
  • Page 99 Advanced Phone Features When the monitored phone is ringing, the following occurs on the monitoring phone: The phone plays a warning tone (if enabled).  The BLF key LED flashes.  The caller ID appears on the LCD screen (if enabled). ...

  • Page 100: Blf List

    User Guide Xorcom XP0150G IP Phone BLF List You can use the BLF List feature to monitor a list of users defined by your system administrator. For example, your system administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of user1, user2 and user3 on the server.

  • Page 101: Shared Line

    Advanced Phone Features Press , or the Switch soft key to select the desired line from the Account ID field. Press the Save soft key to accept the change. Repeat steps 2 to 5 to configure more BLF List keys. You can also configure the BLF List key via web user interface at the path DSS Key.

  • Page 102: Call Recording

    5. Call Recording You can record calls by pressing a record key on the Xorcom XP0150G IP phone. There are 2 different ways of configuring call recording and they even work differently: Record: The phone sends SIP INFO message containing a specific header to trigger ...
  • Page 103 Advanced Phone Features URL Record: The phone sends HTTP URL request to trigger a recording. Contact your  system administrator for the predefined URL. Note The record feature is not available on all servers. Contact your system administrator for more information. To configure a Record key via phone user interface: Press Menu->Features->DSS Keys.

  • Page 104: Hot Desking

    You can use Hot Desking on the Xorcom XP0150G IP phone to log out the existing accounts and then log in a new account, that is, many users can share the phone resource in different time.
  • Page 105 Advanced Phone Features To configure a hot desking key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select Key Event from the Type field. Press , or the Switch soft key to select Hot Desking from the Key Type field.

  • Page 106: Intercom

    User Guide Xorcom XP0150G IP Phone The login wizard will be shown as below: Enter the Login information in each filed. Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the configured intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls.

  • Page 107: Incoming Intercom Calls

    Press the intercom key again or the Cancel soft key to end the intercom call. Incoming Intercom Calls By default, the Xorcom XP0150G IP phone supports to answer an incoming intercom call automatically. The phone automatically plays a warning tone when it receives an incoming intercom call.

  • Page 108: Automatic Call Distribution (Acd)

    The ACD feature on the Xorcom XP0150G IP phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users.
  • Page 109 Advanced Phone Features Press , or the Switch soft key to select ACD from the Type field. Press , or the Switch soft key to select the desired line from the Account ID field. (Optional.) Enter the ACD name in the Display Name field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 110: Messages

    Messages Short Message Service (SMS) You can send and receive text messages using the Xorcom XP0150G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone LCD screen will prompt receiving new text messages with the number of waiting messages (example: 3 New Text Message) and a flashing icon.
  • Page 111 Advanced Phone Features Select the desired message and press the View soft key. Note If the phone prompts receiving new text messages, you can also read the new messages directly. To send a text message: Press Menu->Messages->Text Message->New Message. Compose the new text message. You can press the abc soft key to change the input mode.

  • Page 112: Voice Mail

    You can also delete a specific message after retrieving by pressing the Delete soft key. Voice Mail You can leave voice mails for someone else on the Xorcom XP0150G IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new...
  • Page 113 Advanced Phone Features The phone LCD screen will prompt receiving a new voice mail and a flashing icon. Note Voice Mail feature is not available on all servers, contact your system administrator for more information. To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call.

  • Page 114: Message Waiting Indicator (Mwi)

    For some particular servers, the MWI service is unsolicited. So the Xorcom XP0150G IP phone just need to handle the MWI messages sent from the server. But for some servers, the MWI service is solicited. In this case, the Xorcom XP0150G IP phone must enable the MWI Subscription for MWI messages.
  • Page 115 Advanced Phone Features The MWI Subscription parameters you need to know: Options Description Subscribe for MWI Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI Subscription Period MWI subscription before expiring. To enable MWI subscription via web user interface: Click on Account->Advanced.
  • Page 116 User Guide Xorcom XP0150G IP Phone...

  • Page 117: Troubleshooting

    Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your Xorcom XP0150G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet.
  • Page 118 User Guide Xorcom XP0150G IP Phone Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 33. Why can’t I receive calls? Check the SIP registration with your system administrator.  Check DND (Do Not Disturb) mode is turned off on your phone. Refer to Do Not ...
  • Page 119 Troubleshooting How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. We recommend asking your system administrator for advice before resetting your phone. To reset your phone via phone user interface: Press Menu->Setting->Advanced Settings (password: admin).
  • Page 120 User Guide Xorcom XP0150G IP Phone Click Confirm to accept the change. The web user interface prompts “Do you want to restart your machine?”. Click OK to reboot the phone. After rebooting the phone, you can export a 6 level system log through the following steps.

  • Page 121: Regulatory Notices

    Regulatory Notices Regulatory Notices Service Agreements Contact your reseller for information about service agreements applicable to your product. Limitations of Liability TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELFAND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDINGNEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OFANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION ORDATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE...
  • Page 122 User Guide Xorcom XP0150G IP Phone Place the device on a stable and level platform.  Please place no heavy objects on the device in case of damageand  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 123: Appendix A - Time Zones

    Appendix A-Time Zones Appendix A - Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlán, Chihuahua) −07:00 United States-Mountain Time −07:00...
  • Page 124 User Guide Xorcom XP0150G IP Phone Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00...

  • Page 125: Index

    Index Index Editing Contacts About This Guide Emergency Number Account Management Ending Calls Account Registration Adding Contacts Administrator password Anonymous Call General Settings Anonymous Call Rejection Getting Started Answering Calls Area Code Attaching Stand Audio Settings Hardware Component Instructions Headset Use Auto Answer Auto Redial Headset Activation/Deactivation...
  • Page 126 User Guide Xorcom XP0150G IP Phone Packing List Phone Initialization Phone Installation Phone Status Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Outgoing intercom Calls Overview Redialing Numbers Registration Regulatory Notices Remote Phonebook Replace Rule Ring Tones...

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